As the Coronavirus spreads, we're seeing an increasing number of cancelled or postponed sporting events and matches. Many of you have placed bets on affected events, so on this page we'll do our best to provide updates on cancelled events and our settlement approach (where known)...

How can I claim my winnings? CashDirect: How can I withdraw my money? Which countries are affected? When will the shops re-open? How can I place a bet today? What happens to bets that aren’t settled yet? Is there a time limit for claiming winnings? Are other bookmakers still open? Information on William Hill shops These are unprecedented times, and protecting our customers and colleagues is our priority...

We're sorry but due to operational reasons caused by Coronavirus, you won't be able to contact us in all of the usual ways...  Our phone lines are currently unavailable We're unable to offer support by phone at the moment...

We want you to enjoy your gambling experience with us and to always stay in control. And we're committed to helping you get the support you need if you do run into difficulty. We work with our regulators and gambling charities to offer a wide range of support for customers who experience gambling difficulties and addictions...

If you have forgotten your username and password you can reset them by clicking on the 'Lost Login Details' link on mobile and desktop and follow the instructions...

You can verify your account online, via Live Chat or by email. Read our FAQ for more details...

Click on 'Read more' for instructions on opening a William Hill account...

After you've met any qualifying criteria (as stated in each promotion's terms and conditions), a free bet token will be credited to your account. On both mobile and desktop, your free bet will be shown once you have added a valid selection to the bet slip...

This sets the maximum you can deposit into your account within a 24 hour, weekly or monthly period. To set one up or update your current one you need to be logged in, click on the Balance Icon then Gambling Controls...

You can use Visa and Mastercards (Debit or Credit) cards, e-wallets such as Paypal. We have many different options and providers including bank transfers, cash vouchers and prepaid cards...