Streaming help
To view the streaming we recommend our customers have the following minimum specifications:
- Windows 2000
- Windows Media Player 9
- Microsoft Internet Explorer 5.5
- A 1GHz processor or faster
- 256 MB RAM
- A DirectX7 compatible display adapter
- 2MB internet connection, offering a guaranteed constant 450kbps download rate.
It should be noted that as with any internet based service, other applications using the internet may interfere and the quality of the connection is between the customer and their service provider.
Having problems? A few things you can check...
You may consider checking that your Windows Media Player is up to date by visiting the Windows Update site.
You may want to use Internet Explorer as your browser as it will be most compatible with Windows Media Player.
You can check your internet speed by visiting www.speedtest.net and check you have at least 2MBs download (2000KBs) You could try changing your internet security settings to "medium" or below.
If you see a bar at the top of the screen asking if you wish to allow active X plugins, click it and select "yes".
Turn off any other applications that use the internet (such as file sharing software).
Connect to your router/modem with a cable not wirelessly, as you may get interference from other devices.
We recommend that customers always view the test clip before clicking on a live stream as this will help to highlight any problems that may have arisen.