There's an error code on withdrawal, what should I do?
If you receive an error while withdrawing, please make a note of the Error Code.
If you receive any error code that isn't listed in below table, please contact our Customer Service Team.
We advise you to take a screenshot of the error message as this will allow us to help you in a more efficient way.
Below is the list of most common Error Codes encountered while withdrawing.
|
ERROR CODE |
DESCRIPTION |
ACTION |
|
WTD01 |
The Withdraw Amount is Higher than balance available. |
Check the withdraw amount that you've entered. |
|
WTD02 |
The withdrawal will be processed via Bank Transfer. |
Contact our Customer Service Team via Live Chat. |
|
WTD04 |
The withdrawal was not processed due to the webpage timeout. |
Re-try in 30 minutes. If the problem persists, contact our Customer Service Team via Live Chat. |
|
WTD06 |
The withdrawal cannot be completed at the moment. |
Contact our Customer Services Team via Live Chat. |