Williamhill.com

WH Fair Play

Bet on a horse and not had a run for your money?

We'll make your horse a non-runner when we feel there's been an injustice on your selection!

 

Things you should know Terms and Conditions

Significant Conditions

  • This promotion is open to bets made via Mobile, Internet and Retail.
  • Doesn't apply to the Grand National.

Online

  • Offer will run from 00:01 on May 02 2019 until otherwise cancelled by us in accordance with these Promotion Terms.
  • Selections will be made a non-runner in these circumstances:
  1. A horse refuses to race at the start.
  2. A horse remains in the stalls and refuses to race.
  3. Other occasions at our discretion where we believe there has been an injustice
(e.g. rider unseats at the start or jockey fails to weigh in)
 
  • Available on all Live markets - with the exception of Matched Bets.
  • Bets won't qualify for this promotion:
  1. Ante Post Markets / Future Races
  2. Tote Bet 
  3. Pari Mutuel 
  4. Unnamed Favourite or Unnamed 2nd Favourite markets
  • If you Cashout your bet, you won't qualify to receive a refund.
  • Bets will be settled as follows:
  1. Single bets will be refunded fully in cash.
  2. Selections in multiples will be marked as a non-runner, and follow our non-runner rules found here.
  • Decisions are made at the discretion of William Hill Trading teams.
  • Player/payment method/country restrictions apply.

Retail

  • We’ll treat selections as a non-runner if you haven’t had a run for your money.
  • Customers will receive their bet stake back in cash if:
  1. Your horse refuses to race whilst under orders.
  2. Your horse remains in the stalls after the off.
  3. Other occasions at our discretion where we believe there has been an injustice
(e.g. rider unseats at the start or jockey fails to weigh in)
 
  • The above applies to both singles and multiples on UK and Irish Horse Racing – doesn't apply to Tote bets.
  • In-shop screens will display details of Fair Play paybacks when they're issued.
Please speak to a member of the Shop Team if you feel either of the above circumstances apply to your bet.

 

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Terms and Conditions

1. We expect you to be fair when you take part in promotions. We consider certain types of play to be unfair and to break these terms and conditions. These unfair types of play include the following:

  • Using ‘minimal risk wagering patterns’ (that is, a set pattern of bets or stakes that unfairly minimises risks).
  • Using more than one account in order to get more than the number of bonuses allowed for each customer.
  • Sharing personalised promotions (that is, promotions only available to specific customers we offer them to) with others. This includes taking part in any personalised promotion forwarded to you by someone else when it was not intended for you.
  • Taking part in a promotion that's not available in the country you live in.
  • Colluding with other customers (that is, plotting with others to gain an unfair advantage).
  • Using more than one account per person, per household or per IP address.

2. If you take part in any play that we consider to be unfair, we may cancel any bonuses or promotions applied to your account, reclaim any bonus you have received as part of any promotion we have cancelled, and either:

  • settle bets at the correct odds, not the bonus or promotion odds;
  • void any free bets or bets funded by a bonus (that is, treat them as if they had never been placed); or
  • remove any winnings relating to any bonus.

 

General Promotion Terms

3. Regardless of anything else set out in these terms and conditions, you can withdraw funds from your main balance at any time, except where we must withhold the funds to meet our legal or regulatory obligations.

4. You cannot take part in this promotion if we've previously banned you from taking part in promotions, or from betting or playing any games on our website.

5. We can withhold or refuse to pay any winnings from a bonus if funds you paid into your main balance (including any amounts you have already used) are cancelled or denied by any payment service (for example, your card provider).

6. We can change or cancel this promotion, or change these terms and conditions:

  • without giving you notice, if the change or cancellation is needed because of any change in law or regulation; or
  • by giving you notice beforehand, if the change or cancellation is for any other valid reason (for example, if there is a fault in the software or systems we use to provide this promotion, or we identify a mistake in this promotion or these terms and conditions).

We can also award an equivalent bonus to the one referred to in this promotion.

7. We'll not be responsible for any technical, hardware or software failures, or any unavailable or lost network conditions which may result in incorrect information being displayed, or affect your ability to enter or take part in the promotion. If there's any dispute over your eligibility for the promotion, our decision will be final.

8. Your use of our website and your gaming or betting is governed by our terms and conditions of using our website (the general terms). You must read the general terms and these terms and conditions before you take part in this promotion. If any of these terms and conditions conflict with the general terms, these terms and conditions will apply.

9. These terms and conditions are governed by and interpreted in line with the laws of England and Wales. Any legal action in connection with these terms and conditions will be dealt with in the courts of England and Wales.

10. This promotion is offered, managed and made available on our website (williamhill.com) by us, WHG (International) Limited.

11. Please refer to the "Terminology" section by clicking here to find an explanation of all capitalised terms.

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