What's a Session Time Reminder and How to Update It?
Session Time Reminders enable you to set an automated reminder to appear during gaming activity, to help you track how long you've been playing.
To find out how this Safer Gambling feature, please read on.
Gaming can be harmful if it isn't controlled.
Session Time Reminders (also known as Gaming Time Reminders) enable you to set an automated reminder to appear during gaming activity, to help you track how long you've been playing.
You can choose to be reminded every 30 minutes or every hour. This feature is compulsory for UK-registered customers (click here to read more).
To ensure reminders work correctly, we recommend that after setting a Session Time/Gaming Time reminder, clear your browser history (click here for guidance) and re-install any downloaded software so you have the latest version.
The Session Time/Gaming Time reminder clock starts the first time you place a bet within a game. If you exit the game and switch to another game, the clock will restart. Once your selected time is reached and you place another bet, you’ll be shown a pop-up (this might be titled 'Reality Check'), which will give you the following options:
- 'Continue playing' - This resets the clock and allows you to continue playing. The reminder will reappear when you once again reach your selected time period.
- 'Stop playing/Exit the game' - Your current game will be closed and the clock will reset. If you have other games open, you may want to close those as well as they'll have also timed out. The clock will restart the next time you place a bet in a game.
- 'View account history' - This allows you to review your recent transactions.
A Session Time/Gaming Time reminder is game specific, and applies across all platforms and on all products except:
- Sports
- Poker
- Virtuals
- Evolution Gaming content (all of Live Casino and any Games content which shows ‘Evolution’ on the loading screen).
You can also set reminders for Evolution Gaming content, but you need to do so from within a game. To do this:
1. Launch your chosen game.
2. Select 'Settings' and then 'Game Session Settings'.
3. Choose the time period for your reminders (30 minutes or 1 hour). This setting can be changed at any time by returning to the 'Game Session Settings' page.
4. For Live Casino games, the timer starts when you launch the lobby. Reminders will show when they're due within games.
How do I update my Session Time reminder?
We’re in the process of releasing some changes to our Safer Gambling tools, so what you see may vary a little depending on which site or device you're using. Please choose from the options below:
- How can I update my session time reminder on the new Sportsbook website?
- How can I update my session time reminder on the Gaming sites or App?
How can I update my Session Time Reminder on the new Sportsbook website?
1. Login to your account and click on the balance icon at the top of the screen.
2. In the dropdown menu, click on ‘Safer Gambling’.
3. Click on 'Gaming Time Reminders'.
4. Your current reminder duration will be displayed.
5. If you want to change your reminder duration, choose your new duration from the options in the dropdown, and click 'Save Your Reminder'.
6. You'll see a confirmation message on screen, and your update will take effect when your current session is complete or all active games are closed.
How can I update my Session Time Reminder on the Gaming sites or App?
1. Login to your account and click on the balance icon at the top of the screen.
2. In the dropdown menu, click on ‘Gambling Controls’/‘Account Controls’.
3. Click on 'Session Time Reminders'.
4. Your current reminder duration will be displayed, and you'll be able to set a new duration by clicking on 'Update your reminder'.
5. Choose your new limit from the options in the dropdown, and click 'Save your reminder'.
6. A pop-up will appear. Click on 'Confirm' to make the change.
7. Your update will take effect when your current session is complete or all active games are closed.