Source of Funds

Upload Documents | Open Banking | FAQs | Retail - Source of Funds

Uploading Documents

As part of our commitment to make your gambling experience safer, we need to verify your source of funds. This is an important step to make sure you always have enough funds when you play with us.

Here’s what you can provide:

Latest P60
Wage slip dating last 3 months
Latest tax return
Any other documents that you use to fund your gambling

Should you wish to share your information with us, please send the file(s) below. The information that you'll provide are subject to our Privacy Policy and will be stored securely for compliance purposes.

SAFELY UPLOAD YOUR DOCUMENTS HERE

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For increased security of your financial data, we’ve teamed up with BetBudget to provide you a safe and easy way to send us your documents.

You can use the link provided in our e-mails for a faster way of sending your documents!

FAQs

Why do we request documents from our customers?

We only request documents in exceptional circumstances where we believe we are required to in order to meet our regulatory requirements, and over the last year this has only been around 2% of William Hill customers.

In very rare circumstances, we require these documents to be certified in order to meet regulatory obligations, and this has impacted less than 10 people per year. Our aim is always to make it as frictionless as possible for customers to enjoy betting and gaming responsibly, and to collect their winnings as quick as possible.

Why is Source of Funds Important?

William Hill is committed to responsible gambling and your safety. We want your experience to be enjoyable and lessen any harm that it may bring to you.

This means that we may ask you for further information from time to time about your personal details regarding source of funds.

If you have any questions, you can send us an e-mail: arteam@willhill.com.

What if I Don't Provide Source of Funds?

Since source of funds is a requirement, we will reach out to you for a reminder on when you can submit it in case you missed it the first time.

If we haven’t received the requested documents on the said date, then a temporary suspension will be applied to your account. You'll also be given restricted access to your account including but not limited to placing future bets and withdrawing your funds.

What's the Process for Retail?

You'll be asked to provide documents or ID via a letter in our Retail branches. To know more, click here.

If you have any questions regarding the letter given to you, please contact shophelp@williamhill.co.uk and quote the reference number found on the letter so we can assist you.

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