Gaming General Queries

Click on Read more to find out how Buy in Bonus works...

If you’re not seeing an option to claim the offer or you’ve received an error message when you opted in to this offer, this is normally fixed by following these steps .......

Got questions about free spins? Here's what you need to know about our free spins promotions. What are Free Spins? A: Free Spins are bonuses that allow you to play for free in certain games. How can I use my Free Spins? A: You can follow the steps below to claim your Free Spins for a certain game...

Click 'Read More' to find out about Game Fairness at William Hill.

Having troubles claiming our promo offers? Here's your guide on how to use an incognito browser.

If you’re unable to load any games due to the following error messages: 502 Bad Gateway Connection Error Progressive Conversion Rate Not Found Invalid Game State Invalid another game is open Technical problem, please retry   Clear your cache/ browser’s history...

Click on Read more to find out about percentage back offers...

If you got disconnected while you’re in a game, you can continue where you left off when you load the game again. If you have winnings by the time you’ve gotten disconnected, you should still see them when you load up the game...

Following the lockdown, The Gambling Commission (the gambling regulator of Great Britain) issued new guidance to all online operators to provide extra player protection by ensuring that we interact with you when you’ve been playing for an hour in a single session of play...

We updated our gaming website and here's what you need to know...