Promotion: Terms and Conditions
Cancelling a promotion | General Conditions | General Restrictions
a. You can cancel a promotion at any time by contacting our Customer Services team using the contact details on the Contact Us page on our website.
b. Once you've canceled a promotion, you'll be unable to take part in it again during the duration of the offer.
a. Regardless of anything else set out in these terms and conditions, you can withdraw funds in your main balance at any time, except where we must withhold the funds to meet our legal or regulatory obligations.
b. You cannot take part in promotion(s) if we've previously banned you from taking part in promotions, or from betting or playing any game on our website.
c. We can withhold or refuse to pay any winnings from a bonus if funds you paid into your main balance (including any amount you've already used) are cancelled or denied by any payment service (for example: your card provider).
d. We can change or cancel promotion(s), or change these terms and conditions:
- without giving you notice, if the change or cancellation is needed because of any change in law or regulation; or
- by giving you notice beforehand, if the change or cancellation is needed for any other valid reason (for example: if there's a fault in the software or systems we use to provide the promotion or we identify a mistake in these terms and conditions).
We can also award an equivalent bonus to the one referred to in all promotions.
e. We'll not be responsible for any technical, hardware or software failures, or any unavailable or lost network conditions which may result in incorrect information being displayed or affect your ability to enter or take part in promotions. If there's any dispute over your eligibility for the promotion, our decision will be final.
f. Your use of our website, and your gaming or betting, is governed by our terms and conditions of using our website or telebetting service (the general terms). You must read the general terms and these terms and conditions before you take part in any promotion. If any of the terms and conditions conflict with the general terms, these terms and conditions will apply.
g. These terms and conditions are governed by and interpreted in line with the laws of England and Wales. Any legal action in connection with these terms and conditions will be dealt with in the courts of England and Wales.
a. We expect you to be fair when you take part all promotions. We consider certain types of play to be unfair and to break these terms and conditions. These unfair types of play include the following:
- Using ‘minimal risk wagering patterns’ (that is, a set pattern of stakes or bets that unfairly minimises risks).
- Sharing personalised promotions (that is, promotions only available to specific customers we offer them to) with others. This includes taking part in any personalised promotion forwarded to you by someone else when it wasn't intended for you.
- Taking part in a promotion that's not available in the country you live in.
- Colluding with other customers (that is, plotting with others to gain an unfair advantage).
- Using more than one account per person, per household or per IP address.
b. If you take part in any play that we consider to be unfair, we may cancel any bonuses or promotions applied to your account, reclaim any bonus you've received as part of any promotion we've cancelled, and either:
- void any bets funded by a bonus (that is, treat them as if they had never been placed); or
- remove any winnings relating to any bonus.