Declined Withdrawal
- Why has my withdrawal been declined?
- If my withdrawal has been declined, what steps can I take?
- Can I withdraw to another payment method?
Q: Why has my withdrawal been declined?
A: Your withdrawal request didn't go through as it wasn't authorised by your bank.
We make every effort to send funds back to your preferred method in the first instance. However, a refusal from your bank can delay this.
Just click here to find out more on how we're protecting our customers.
Q: If my withdrawal has been declined, what steps can I take?
A: You can try again at a later time.
If it gets declined again and you don't want to spend any of your winnings, please contact our Customer Support Team to assist you in requesting a new withdrawal.
Please click here if you would like to speak to one of our agents.
Q: Can I withdraw to another payment method?
A: You can use Bank Transfer or an alternative payment method for your future withdrawals.
Simply click here for more details about our available alternative payment methods.