New Customer - Monthly Net Deposit Limit
At William Hill, we've been working with our customers for over 80 years and throughout that time, the safety of the customer has been at the heart of what we do.
To maintain our commitment to safer gambling, as a newly registered customer we've applied a monthly net deposit limit to your account.
Please find our FAQs below:
- Why have you set a limit on my account?
- What is a monthly net deposit limit and how does this work?
- How can I change this limit?
- What documents can you provide?
- Where do I submit my documentation?
- What happens if I sent my documents?
Q: Why have you set a limit on my account?
A: To ensure our customers' gambling experience is both safe and affordable, as a newly registered customer this limit has been applied to help you stay in control.
Q: What is a monthly net deposit limit and how does this work?
A: This takes into consideration your deposits and withdrawals over a rolling 30 days.
This means the limit will allow you to deposit so long as the sum of your deposits minus withdrawals doesn’t exceed your monthly limit in any given 30-day period.
Q: How can I change this limit?
A: You can adjust your deposit limit downwards at any point in time by logging in to your account and accessing the Account Controls page by clicking here or you can contact our Customer Services Team via Live Chat by clicking here.
If you would like to increase the limit we've set, then we would require additional documentation.
Q: What documents can you provide?
A: To support any request for an increase in your limit, we need some documentation to establish that you can afford to spend at your desired levels.
The documents we accept can be seen below:
- Latest P60
- Last 3 months wage slips
- Last 3 months bank statements
- Latest tax return
Q: Where do I submit my documentation?
A: You can submit documentation via our secure document portal below:
Q: What happens if I sent my documents?
A: Your documents will be reviewed by our dedicated team.
We may amend your limit to an amount which is fair and reflective of the information you provide.