888 Acquisition
Q. What should I know about 888's acquisition of William Hill?
Following 888s acquisition of William Hill, you can continue to enjoy the great products from both brands respectively and, at present, nothing about your account(s) with either brand will change.
We'll contact you if anything changes in the future.
Q. I have an account with William Hill and 888. Will my accounts be merged, and can I use the same login details for all my accounts going forward?
At present, your accounts won't be merged, and you can continue to enjoy the great products and services from both brands.
We'll contact you if anything changes in the future.
Q. Should I contact William Hill’s Customer Support for enquiries related to my 888 account(s)?
We don't have access to your 888 account (s) as we're operating separately for now.
For any enquiries relating to your account(s), please contact 888’s Customer Service Team by contacting support@888.com.
Q. I already verified my account(s) with 888. Why do I need to provide documents again for my William Hill account(s)?
Verifying your documents on your 888 account(s) won't automatically apply to your William Hill account(s).
The verification of the documents will need to be done individually for both 888 account(s) and William Hill account(s).
We'll contact you if anything changes in the future.
Q. Can I use the funds on my William Hill account(s) to play on 888? Can I transfer the funds?
Following 888’s acquisition of William Hill, the funds from your William Hill account(s) can only be used on William Hill and cannot be transferred over to your 888 account(s).
Q. Can I use my William Hill account(s) to play against players from 888?
When using your William Hill account(s), you'll only be able to play games from William Hill and only match with other players with William Hill account(s).
Q. I received a promotional offer/bonus from William Hill. Can I use this on 888?
All brand based promotional offers are being kept separate.
If you've received a promotional code/bonus from William Hill, this can only be used on the William Hill website.
Q. Can I convert my William Hill Club Points to 888 Gold Poker Tokens?
At present, you can only use your William Hill club points on the relevant William Hill account(s).
These cannot be converted or exchanged for 888 Gold Poker Tokens.
Q. Following the GDPR regulation, I have requested for all my William Hill account(s) data to be removed. Will this request affect the data on my 888 account(s)?
If you requested to have your data removed from your William Hill account(s), this won't affect the data on any of your 888 account(s).
Q. Will any of my personal data be shared between 888 & William Hill?
We'll process your information in accordance with our Privacy Notice which you can find below for each brand:
Q. I am self-excluded with an 888 brand and have an account with WH/MRG. Will my self-exclusion be automatically applied to the William Hill brands?
From 20 April 2023, any NEW Self-Exclusion request will be extended to any related accounts we identify that you hold with 888 group brands: 888casino, 888poker, 888sport, 777.com, William Hill and Mr Green. If you already have another active self-exclusion agreement(s) with 888 group brands, we will extend the expiry date of all self-exclusions to the date furthest in the future.
If, prior to 20 April 2023, you Self-Excluded with William Hill / Mr Green then your Self-Exclusion will only apply to William Hill / Mr Green. You can choose to extend your Self-Exclusion by accessing the online option on 888 and 777.
From 20 April 2023, if you register a new account with William Hill or Mr Green and already have an active self-exclusion with 888casino, 888poker, 888sport, 777.com, we will apply your self-exclusion to all 888 group brands including William Hill and Mr Green.
If you choose to self-exclude, you may also wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, click here.
Q. I have a product block with an 888 brand (for example, casino only). Will that product block be automatically applied to any accounts I have with William Hill?
If you've blocked access to specific products (e.g. casino, poker or bingo) on the 888 brands, that product block won't be applied to your account with any William Hill brands.
You'll need to apply the product block directly with the relevant William Hill brand.
In order to have a similar block applied on your William Hill account, please contact our Customer Service Team here.
Q. I have set a deposit limit on my 888 account(s). Will the deposit limits I have set up on my 888 account(s) be transferred and applied to my William Hill account(s)?
Any deposit limit you set on your account with an 888 or William Hill brand applies only to that account, and not any other accounts you hold with 888 or William Hill.
Please bear this in mind when setting your budget and deposit limits on your accounts.
To set a deposit limit on your account with any other 888 brand or William Hill brand, you'll need to set the deposit limit per account with the relevant website.
For 888 accounts, please contact their Member Support Team at support@888.com for assistance.
More information can be found on William Hill and Mr Green.
Q. If I “take a break” on my account, will all my accounts be suspended?
If you “take a break” on one of your 888/William Hill accounts, this tool applies only to that account and doesn't apply to any other 888 brand or William Hill brands.
you'll need to apply the “take a break” tool directly to the relevant account to have a similar tool applied to that account.
If you wish to take a break with William Hill please contact our Customer Service Team here or take a look at our tools here.
Q. I want to self-exclude from all online gambling. What shall I do?
We recommend you consider registering with GAMSTOP
GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
If you choose to self-exclude, it is really important that the details you provide to GAMSTOP and the details you provided for all of your online gambling accounts match.
If you don't provide us or GAMSTOP with accurate and consistent details, your self-exclusion may not be effective in preventing you from accessing your accounts so please do take care to ensure the details are the same.
If your account details don't match, please update your details.
For more advice and support, please contact our Customer Services Team here.