Why can't I always choose how I withdraw my funds?
To keep your money safe, we have various measures in place when it comes to withdrawing funds.
1. If you have a single payment method linked to your account, we'll return the funds back to that same payment method.
- If you're unable to withdraw to that payment method, your withdrawal will be issued by Bank Transfer.
- We may ask you to send us some identification documents.
2. If you want to withdraw funds but you don't have a payment method set up on the account or your payment method has expired:
- You'll have to register a payment method first, make a deposit to it, then you can withdraw back to this payment method.
- For a full list of deposit and withdrawal methods, click here.
3. If you've used more than one payment method for example a debit card and Skrill (e wallet), our system knows which method had more money deposited by them than withdrawn, so it will prompt you to send the money back to the method which has the highest total amount deposited.
- Example: You've made £100 worth of deposits from your Visa Debit and £50 by Skrill.
- You've had a successful week and your balance is £500.
- You would like to withdraw £200.
- Your preferred method of Withdrawal is Skrill, but before you can withdraw more than £50 back to Skrill you will need to withdraw £100 back to Visa Debit.
- Once done, you can withdraw £50 or more back to Skrill.
4. To simplify your withdrawal process, we recommend the following:
- Remove any inactive payment methods.
- Keep all card details up to date.
- Have three (3) or less payment methods on your William Hill account.