What are Palpable Errors?

We do all that we can to avoid errors but on occasion an obvious error (known as a "palpable error") may occur. Palpable errors may include, but are not limited to, omissions in respect of the announcing, publishing or marking of prices, handicaps, place terms, runners or results that occur despite our every effort to ensure total accuracy.

In the event that we make a palpable error, which occurs when the odds/terms offered are materially different from those available in the general market and/or are clearly incorrect given the probability of the event occurring, we reserve the right to correct that error as follows:

• If we have made a palpable error on the odds/terms of a bet placed on an in-play market, we will settle/resettle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement.  If it is not reasonably practicable to settle/resettle that bet we will declare that selection and/or bet void.
• If we have made a palpable error on a bet placed on a market offered before an event has started:
• • If more advantageous odds/terms than the accurate odds/terms of that selection and/or bet have been applied at the time of bet placement, we will settle the bet at the accurate odds/terms at the time of bet placement or, on condition that verification is provided, at the best odds/terms available with any of the following companies at the time of bet placement: - Bet 365; Betfred; Coral; Ladbrokes; Uni-bet; Paddy Power.
  • If less advantageous odds/terms than the accurate odds/terms of that selection and/or bet have been applied at the time of bet placement, we will settle/resettle that bet at the accurate odds/terms of that selection and/or bet at the time of bet placement.

In instances where markets have been settled in error, we reserve the right to re-settle the market according to the correct outcome and adjust payments accordingly.