Declined Withdrawal
- Why has my withdrawal been declined?
- If my withdrawal has been declined, what steps can I take?
- Can I withdraw to another payment method?
Q: Why has my withdrawal been declined?
A: There are a few reasons why your withdrawal has been declined:
- Your withdrawal request wasn't authorised by your bank. Click here for more details on how we're protecting our customers.
- You haven't met the requirements of the Closed Loop Policy. Click here for more details.
- You've opened a new account and we need to verify you.
- You're yet to make a deposit.
- You're using a payment method/ card which does not accept withdrawals.
Q: If my withdrawal has been declined, what steps can I take?
A: If your withdrawal has been declined and you'd prefer not to spend any of your winnings, just reach out to our Customer Service Team via Live Chat.
We’ll be happy to assist you with requesting a new withdrawal.
Q: Can I withdraw to another payment method?
A: You can use Bank Transfer or an alternative payment method for your future withdrawals.
Click here for more details about our available alternative payment methods.