Issues with my Deposit
For those who weren't directed to the deposit confirmation screen or accidentally clicked "Deposit" before completing their actual deposit, kindly try the following:
- Check your online bank/credit card/e-wallet statement to see if money has left your account
- Check that you've typed valid characters ( numbers 0 to 9 and decimal). Entering any other character (for example, €) will prevent us from taking charge of your payment
- Check that your deposit does not exceed the daily deposit limit. For more information on this feature, including how to change your limits, CLICK HERE
For those who wish to retry their transaction, you can:
- Clear cache
- Check if you had a pop-up blocker activated while making the transaction, this may have prevented you from seeing the window showing the completed transaction. CLICK HERE for more information
| FAQs | Answer |
| What should I do if I entered incorrect card details or deposit amount? | Try a lower deposit amount and double check that the card details have been entered exactly as shown on your card including your CVV, Card Security Code. |
| Why didn't I get my one-time passcode from my bank? | Contact your issuing bank and confirm they have your correct mobile number on record. |
| What should I do if I entered an incorrect passcode during multi-factor authentication? | If you were prompted to provide multi-factor authentication, please ensure you have entered the correct information. |
| What is 'Gambling Freeze'? | Some card issuers provide 'gambling freeze' which prevent transactions to gaming companies. These features are switched on and off within your personal banking app.'Freezing' is immediate while 'Defrosting' takes 24 to 48 hours to effect. If you have enabled this feature, you will be unable to deposit during the 'frozen' or 'defrosting' period. |
| How will I know if I exceeded my Deposit Limit? | For more information on how we apply deposit limits click here. |
| Why can't I deposit outside UK? | If you have sufficient funds check with your card issuer if there any restrictions on your card. If there are restrictions placed by your card issuer please use another deposit method available to you. |
| How do I update my deposit details using my new card? |
If your card number is the same but the expiry/validity date has changed, simply update the dates on the deposit page . Please also check the CVV. If your card number has changed, you will need to update your card information by clicking "Change Payment Type" in the "My Account" section. If you are unable to change your card information online, for example if you have a balance or open bets, contact our team.
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| How will I know if my card allows payments to bookmakers? |
Your bank will be able to inform you if you can use your card for internet transactions. If your card issuer does not allow these transactions, you can try another card or read about other deposit methods. |
| Why have I received an error even if my card allows payments to bookmakers? |
Please contact us and we will help you with your deposit. If we are unable to process an online deposit, we can complete it manually. |
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Why can’t I deposit using my e-wallet? |
Check your e-wallet and ensure you’ve allowed your funds to be used for a gambling company. |