Euro 2024: One-Stop FAQ page
Winning the Euros doesn’t happen by chance. You’ve got to prepare by studying the form and analysing the data. Only then can you Prepare for Greatness.
This is your one-stop page for all Euro 2024 - related queries.
We know you've got questions - so we've gone ahead and answered the most common ones!
Q: Where can I check the OPTA stats/data for Euro 2024 matches?
A: To make things easier for you, we've created an FAQ page here where all stats/data from OPTA for this Euros will be available.
Q: I'm interested to check all your football rules and markets.
A: To learn more about our football rules, just click here.
Q: Do you have an FAQ page where I can check the most common topics around football settlement?
A: We've got you covered! Just click here to familiarise some of the areas of confusion about football settlement.
Q: My bet was settled incorrectly. What should I do?
A: All football bets are settled based from the result/data provided by OPTA, our official results provider.
To know more about the OPTA definitions, just click here.
We aim to settle all bets correctly, but if you think your bet was incorrectly settled, take note of your bet slip number and the link to the result and let our Customer Service Team know.
Q: What are the popular betting markets for this year's Euro?
A: We've listed some of the popular betting markets we're offering on the bulleted links below.
To check all Euro 2024-related betting markets on offer, just click here.
Match-specific:
Team-specific:
Player-specific:
Q: I would like to check when will the matches be played. Do you have a schedule guide which I can check?
A: Yes, we got you covered! You can also visit our Euro 2024 Hub to check the latest news, team updates, match schedules and more!
Q: What bet types are available and how do I place these?
A: For football betting, the most common types of bets being placed are Win and Accumulator betting.
However, you won't be limited to these two bet types as you can place different types of multiple bets as well!
Just click here to know more about the bet types we accept and a guide on how to place these.
WRITE-UPS FROM OUR NEWS TEAM:
- Who will win the Euro 2024?
- Euro 2024: Who will be top scorer?
- Euro 2024: Who will be the surprise?
- Euro 2024 Food Guide
TOURNAMENT PREVIEW:
PODCASTS:
Q: What are your promotions for this Euro 2024?
A: Here's some of our exciting promotions for this year's Euros. Just check the promo links below for more details and we'll update this page from time to time - so keep an eye out:
2 Up (NEW MARKET!)
- Place a single or multi on either team from any 90 Minutes – 2 Up' market.
- If your selection take a two-goal lead in the match at any time, we’ll settle your selection as a winner - regardless of the result.
- If your selection doesn't take a two-goal lead but wins the match, your bet will be settled as a winner at full time.
Bet Builder (previously Build #YourOdds)
- This feature allows you to add multiple markets from a match and combine it to create a single bet.
- You can choose a minimum of two (2) and a maximum of eight (8) selections.
- Bet Builder guide here.
- Win 50% more on your Bet Builder on every England and Scotland match at the Euros.
- Win 25% more on your Bet Builder on every match at the Euros.
Euro 2024 Countdown
- Jun 3: England To Win Euro 2024 & ICC World T20 2024 (from 20/1 to 25/1)
- Jun 4: England & Scotland Both To Reach The Quarter Finals (from 4/1 to 6/1)
- Jun 5: France, Belgium & Spain All To Win Their Group (from 11/4 to 7/2)
- Jun 6: Foden - UEFA Player Of The Tournament (from 12/1 to 16/1)
- Jun 7: England & Germany Both To Reach The Final (from 10/1 to 12/1)
- Jun 8: Spain To Win All Their Group Games (from 7/2 to 4/1)
- Jun 9: France Tournament Winner & Mbappe Top Tournament Goalscorer (from 12/1 to 16/1)
- Jun 10: McTominay Top Scotland Goalscorer (from 5/1 to 7/1)
- Jun 11: Ronaldo Top Tournament Goalscorer (from 12/1 to 14)
- Jun 12: At Least 1 Goal In Each Of The 36 Group Matches (from 5/1 to 7/1)
- Jun 13: England To Score Over 1 Goal In Each Of Their 3 Group Games (from 3/1 to 4/1)
- NOTES: Prices subject to change without notice.
- Stake limits apply.
Q: I'm having problems logging in. What should I do?
A: Not to worry! Click here and enter your email address or username, then click on 'Send password reset link' to receive a password reset link in your email inbox.
You can also watch our video here to guide you further.
Q: I need to verify my account. How do I do it?
A: The quickest and easiest way to verify your account is by uploading your documents via Live Chat or via our Direct Secure Document Uploader.
Just click here to know more about Verification and Know Your Customer (KYC) processes.
Q: I've now reopened my account and I need to deposit so I can bet. How and what payment methods can I use to deposit?
A: You can check the list of payment methods you can use on your William Hill account here.
We also have a quick deposit function for easier deposit journey. Find out how here.
REMINDER: Customers must ensure that the correct details are used when you register your debit card on your account.
If the details used are incorrect, you won't be able to deposit via this payment method.
Q: I'm unable to register my debit card due to an existing account. What should I do?
A: Note that the same payment method can only be registered to one (1) account.
If you have an existing account with your preferred payment method registered, you'll need to contact us via Live Chat.
Q: I have a free bet but I can't seem to find and use it. What should I do?
A: On mobile and desktop, your free bet will appear in your bet slip once you've added a selection to the bet slip.
On desktop, you can also see an overview of your free bet (including the value of your free bet and the expiry time/date) by clicking on the 'My Account' > 'Balance Information' buttons.
Need further guidance? Click here.
Q: Why can't I 'Cash Out'?
A: The Cash Out function might not be available for a number of reasons.
The most common ones are:
- Betting is suspended or unavailable on one (1) or more unsettled selection within a bet.
- Enhanced Odds, #YourOdds, Super Odds and Flash Odds markets don't qualify for Cash Out.
- When there's an obvious pricing error (also known as palpable error).
- Accumulator bets (e.g if there's a selection which isn't available for Cash Out, the whole bet won't be available for Cash Out).
- Each Way bets don't qualify for Cash Out.
- Cash Out may be affected if your bet triggers a free bet promotion. See individual promotional terms for details.
- The Cash Out option is only available for selected betting markets. Click here for full details of available markets.
Q: How long does it take to get my winnings?
A: Withdrawals by Debit Cards take 1 - 3 working days while Bank Transfers 3 - 5 working days.
Weekends aren't counted as working days.
Click here for more information on your payment method's withdrawal timeframe.
Q: Is there any way I can get my withdrawal quicker?
A: Yes, there is. Just use a compatible Visa Direct card and your withdrawal will be credited within four (4) hours (but could be longer at times) - even on weekends or holidays!
Just a note though - you'll always need to withdraw to the card you deposited from.
If you're interested in using this payment method, click here.
Q: I want to withdraw my winnings. Why are you asking for documents?
A: It's for security reasons as we need to make sure you're the one withdrawing your winnings.
Some of the common reasons are:
- You're withdrawing via a method different to your deposit method.
- You're making a large withdrawal.
- You might be using a payment method not belonging to yourself.
- Your account has been inactive for a period of time.
No need to worry - we'll just need some documents and we'll sort it out as fast as we can.
For more information, click here.
Q: I've changed my mind and I want to reverse my withdrawal. Can I do it?
A: If you're a UK customer, unfortunately you're no longer allowed to reverse any withdrawal you've made. This is due to the guidance of the Gambling Commission as of 30th June 2020.
If you're a non-UK customer, you'll still be able to reverse your withdrawal request while it's showing as 'pending' (more details here).
However, note that since we’ve shortened our processing times to support Visa Direct, reverse withdrawal windows for all card withdrawals have also been reduced (more information here).