Account Verification Guide
Looking to skip a step? Send your valid documents via Live Chat now and have these verified in real time!
Our customers can safely bet with us at William Hill by undergoing our Verification and Know Your Customer processes.
- Why do I need to verify my account after registration?
- How can I send my documents securely?
- What documents do you accept?
- Can I deposit or place bets before you verify my account?
- My account was already verified. Why do you need me to send more documents?
Q: Why do I need to verify my account after registration?
A: Whenever a customer creates an account, we need to take reasonable steps to confirm you are who you say you are and you're over the age of 18.
To comply with our regulatory requirements, it's important to ensure we complete this process.
In most cases, we try to complete this process in the background - however, we may need to ask customers for documents.
Q: How can I send my documents securely?
A: There are 2 ways of sending your verification documents safely and securely. Click on each tab to know more.
To send your verification documents via Live Chat, just click here and follow these step-by-step guide:
- STEP 1: Choose 'My Account' from the options provided by Will, our Digital Assistant.
- STEP 2: Click on the 'Verification' button.
- STEP 3: Choose 'Verify my account' then click on the 'Verify now' button to proceed.
NOTE: Once your documents have been received, we’ll verify it in real time to confirm whether your account is ready to go.
To send your verification documents using our Direct Secure Document Uploader, just follow these step-by-step guide:
- STEP 1: Enter your registered email address and username in the provided fields.
- STEP 2: Click on 'Choose File' to attach your documents one by one.
- STEP 3: Click 'Continue'.
- STEP 4: You'll receive a confirmation message with a unique reference number.
NOTE: Once your documents have been received, we’ll be in touch via email within 12 hours to confirm whether your account is ready to go.
Q: What documents do you accept?
A: Click on the tabs below to know more about what documents we accept:
ID's we accept:
- Passport
- Driver's Licence
- National ID*
Other valid documents:
- Electoral ID
- Residence Permit
- Age Card
- Citizen/YOTI Citizencard (UK only)
Tips on getting it right on the first try:
1. Your ID must be valid and not expired.
2. Make sure that you and your details are clearly identifiable on your ID.
3. Your full ID must be in the shot; don't leave out or cover any of your information.
*Please make sure to also send the back side of your National ID in order to show all of your ID's information.
4. Your lighting must be good; in order to prevent any glare, don't use your device's flash.
POA's we accept:
- Bank/Credit Statement
- Utility Bill
Other valid documents:
- Council Tax Bill
- Tenancy Agreement
- Insurance Policy
- Signed Credit Agreement
Tips on getting it right on the first try:
1. Your POA must be issued within the past 3 months (for UK customers only).
2. For non-UK customers, your documents must be issued within the past 6 months.
3. Make sure that details on your document (i.e name, address and issue date) are legible.
4. Your full POA must be in the shot; making sure that all edges and corners of the document are shown.
5. Your lighting must be good; in order to prevent any glare, don't use your device's flash.
Q: Can I deposit or place bets before you verify my account?
A: If you're from the UK, Jersey and Gibraltar, your account will need to be verified before you can make your first deposit and bet.
If you're an International customer, verification will take place when you make your first deposit and bet.
Q: My account was already verified. Why do you need me to send more documents?
A: We’re committed to keeping you safe.
So, even if you've already provided documents in the past, we may ask for more information at a later date.