How can I reverse a withdrawal?
As a result of guidance from The Gambling Commission, we’ve stopped reverse withdrawals since 30th June 2020 to customers registered in England, Scotland, Wales and Northern Ireland.
- What does Reverse Withdrawal mean?
- How do I reverse a withdrawal on the app?
- How do I reverse a withdrawal on desktop/mobile web?
- Will reversing a withdrawal affect my deposit limit?
- What are the timescales for reversing my withdrawals?
- Can I opt out of being allowed to reverse a withdrawal?
NOTE: Since we’ve shortened our processing times to support Visa Direct (4 hour withdrawals), reverse withdrawal windows for all card withdrawals have been reduced. You can only reverse your withdrawal while it shows as 'pending' in your William Hill account.
A: Reversing a withdrawal is a way to cancel a requested withdrawal, if you've changed your mind.
If you've made a withdrawal from your William Hill account and it's still showing as 'pending' then you can cancel/reverse it and the money will go back to your balance immediately.
Step 1: Log in to your account and click on the balance icon.
Step 2: Click on 'Deposit' or 'Withdraw':
From the 'Deposit' section:
- If you have withdrawals that are pending you can reverse them instead of depositing.
- Click on 'reverse these withdrawals' and all your pending withdrawals will be returned immediately to your account balance:
From the 'Withdraw' section:
- You can also reverse your pending withdrawals from the 'Withdraw' section.
- Click on 'reverse these withdrawals' and all your pending withdrawals will be returned immediately to your account balance:
Once your withdrawal has been successfully reversed you'll see a confirmation and your balance will be updated:
Q: How do I reverse a withdrawal on desktop/mobile web?
A: The above steps will work on desktop or mobile web, but there's also a 'Reverse Withdrawal' section available.
Log in to your account and click on the balance icon.
Click on 'Reverse Withdrawal' and your 'Pending Withdrawals' will appear.
Q: Will reversing a withdrawal affect my deposit limit?
A: No, reversing a withdrawal won't count towards your deposit limit.
Your deposit limit allows you to set rolling daily,weekly or monthly limits on the maximum amount of money you can deposit from your nominated card or payment method.
Q: What are the timescales for reversing my withdrawals?
A: If you've made a withdrawal from your William Hill account and it's still showing as 'pending' then you can cancel/reverse it and the money will go back to your balance immediately.
You can only reverse a withdrawal before we’ve sent it for processing.
We’ve shortened our processing times to support Visa Direct (4 hour withdrawals), reverse withdrawal windows for all card withdrawals have been reduced.
Q: Can I opt out of being allowed to reverse a withdrawal?
A: Yes. Please contact our Customer Service Team who will apply this restriction to the account.