Retail: Fair Deal Rules

---

Date updated: 13th of December 2023

Version number: 2023/1.0

---

1. GENERAL TERMS AND CONDITIONS

 

1. Introduction

a. These William Hill Fair Deal Rules (the “Fair Deal Rules”) detail the terms under which bets are accepted in our Licensed Betting Offices (LBOs).

• It is your responsibility to ensure that you are familiar with these Fair Deal Rules.
• By placing a bet at the counter, on a gaming machine or on our self-service sports betting terminals you accept these Fair Deal Rules applying to your bet (including any applicable daily or maximum payout limits detailed in section 3 – Maximum Payout Limits).

b. If you place a bet with us then you are betting a sum of money, known as a stake, on the outcome of a particular event or series of events.

• Unless you have placed a Tote bet or a horse or greyhound bet at starting price (SP) the outcome will have predetermined odds which will be automatically applied to your bet.
• If the bet is accepted by us in accordance with these Fair Deal Rules and the outcome occurs, then the bet wins and you will be paid an amount that is equivalent to your original stake multiplied by the relevant odds applicable when the bet was accepted and your original stake will be returned to you (subject to any applicable daily or maximum payout limits detailed in section 3)
• Example: If you bet £10 on a horse to win at odds of 4/1 and the chosen horse wins the race, you will be paid winnings of £40 and your stake of £10 will also be returned.

c. If your bet loses i.e. the outcome does not occur, then we will keep your stake and you will not receive any payment from us.

d. We believe these Fair Deal Rules ensure a 'Fair Deal' when betting with William Hill. If you require clarification or advice, please speak to a member of our shop team in the first instance.

• You can also call our Customer Relations Team on 08705 18 17 15 or email customerhelp@williamhill.co.uk.
• Details of the independent alternative dispute resolution service you can use are given in Section 1.5 ‘Complaints and Disputes'.

e. You have 12 months from the date of the event/bet settlement to claim any winning bets.

• Any claims made after this date may not be accepted by us.

 

2. Parties

• William Hill’s LBOs in Great Britain are operated by William Hill Organization Limited, 1 Bedford Avenue, London, WC1B 3AU (“WHO”) and licensed by the GB Gambling Commission.
• In Jersey, William Hill’s LBOs are operated by B J O’Connor Limited and licensed by the Jersey Gambling Commission.
• References to the ‘Gambling Commission’ will mean the GB Gambling Commission and/or the Jersey Gambling Commission as the context requires.

 

3. Conditions of Entry

a. By law, you must be 18 years or over to enter one of our betting shops.

• We reserve the right to ask for proof of age and identity from any customer and to carry out checks to verify the information provided.
• Anyone failing to produce satisfactory proof of age or identity will be asked to leave.

b. Anyone who brings an individual under the age of 18 into an LBO will be asked to leave.

c. If we believe an individual has a self-exclusion agreement in place with us which includes the premises they have entered, and they cannot provide acceptable identification to prove they are not the individual we believe them to be, we reserve the right to ask them to leave the premises.

d. We reserve the right to remove or ask any customer to leave our premises at any time.

e. In order to control our commercial risk, we reserve the right to impose staking limits or restrictions on the type of bets which can be placed by an individual.

• This decision will be provided in writing and will remain in force until we issue further written notification that it has been lifted.

f. We reserve the right to impose a limit on the maximum stakes permitted by a single customer on individual betting opportunities or markets.

• This limit will apply collectively across all shops and will also include bets which we have reasonable grounds to suspect were placed on behalf of the same individual by a third party.
• For settlement purposes, all bets linked to the same individual will be treated as a single bet and any relevant maximum payout limits detailed in section 3 will apply. 

g. If any customer breaches the published terms and conditions of any promotion, we reserve the right to void any bets in breach of these terms.

 

4. Refusal of Entry to LBO’s – Banning Orders

We reserve the right to issue a banning order (Cease of business notification) to any individual meaning they are not permitted entry to ANY William Hill LBO.

• Any conduct, language or behaviour which we deem to be inappropriate (Including anti-social behaviour and any threats made against WHO employees or property).
• Any situation where conducting business transactions may impact our adherence to the Licence Conditions and Codes of Practice (LCCP) or the Gambling Commission’s licensing objectives (the “Licensing Objectives").
• Any attempt to commit an act of fraud against WHO.
• Where we have grounds to suspect that you are experiencing gambling-related harm and are not willing to enter into a voluntary self-exclusion agreement with us.
• Failure to adhere to any trading restrictions imposed upon you in writing regarding your betting activity with WHO.
• Where we believe that an individual’s betting activity is adversely affecting our ability to manage our liabilities effectively.

 

5. Complaints & Disputes

a. If you are unhappy with any aspect of your experience with William Hill, please speak to a member of staff in the first instance.

• If we cannot resolve matters, it is open to you to make a formal complaint by calling our Customer Helpline on 08705 181715, emailing customerhelp@williamhill.co.uk or writing to us at Retail Customer Support, PO Box 170, Leeds, LS2 8JF.

b. Please contact us as soon as possible and within twelve (12) months of the events you wish to complain about.

• We will aim to respond and resolve all complaints in a timely manner and within eight (8) weeks.
• If we are unable to provide a response in eight (8) weeks, we will inform you of your right to refer your complaint to the Independent Betting Adjudication Service (IBAS).

c. If you remain dissatisfied with our response to your complaint, it is up to you to put your complaint to the IBAS for ADR (alternative dispute resolution).

• More information about IBAS can be found at www.ibas-uk.com, by calling them on 0207 347 5883, e-mailing them at ibasteam@ibas-uk.co.uk or writing to IBAS, PO Box 62639, London EC3P 3AS.

d. For any eventuality not covered in these Fair Deal Rules please refer to the rules listed on our website by using the URL williamhill.com/help.

• You can request a copy of these rules by contacting customerhelp@williamhill.co.uk.

 

6. Safer Gambling

a. The risk of our customers gambling-related harm is an issue we take very seriously.

• If you, or someone you know, are experiencing problems or would like more information, please speak to one of our retail colleagues.

b. Alternatively, you can contact the National Gambling Helpline by visiting https://www.gamcare.org.uk/ or calling freephone 0808 8020 133.

• The National Gambling Helpline is operated by GamCare and provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling.
• Leaflets are available in all of our shops.
• You can visit https://www.gamblingtherapy.org/en to take a self-assessment test and find tools and sources of support that may help you.

c. If our shop team suspect that you are at risk of experiencing gambling-related harm they may interact with you to provide information about safer gambling support tools.

• Where we consider that continuing to serve you may result in you experiencing gambling related harm, we reserve the right to temporarily or permanently refuse service.

 

7. Self-Exclusion

a. Self-exclusion is a tool for those who have decided that they wish to stop gambling and wish to be supported in their decision to stop.

• If you think you are spending too much time or money gambling – whether online or in betting shops – you can enter into a self-exclusion agreement.
• It is up to you to stick to your self-exclusion agreement, but we will take reasonable steps to identify you and prevent you from gambling in the shops covered by your agreement.

b. If you want to self-exclude from betting shops, you have the following options:

i. Multi-operator self-exclusion scheme (MOSES): if you want to self-exclude from more than one bookmaker in your area, you should call 0800 294 2060.

• Further information about the scheme is available at https://self-exclusion.co.uk/

ii. William Hill self-exclusion agreement: if you want to enter into a self-exclusion agreement covering up to seven William Hill shops you should ask a member of the shop team, who will take you through the details and take a photo so we can identify you.

Alternatively, you can call our Safer Gambling Team on 0800 169 3352 to arrange a self-exclusion agreement without visiting a betting shop (Mon-Fri 9 AM to 8 PM | Sat & Sun 10 AM to 6 PM).

c. If you want to self-exclude from online gambling, we recommend that you do so by visiting GAMSTOP: www.gamstop.co.uk

 

8. Personal Info & Data

a. The majority of retail transactions take place anonymously. However, in order to comply with the Licensing Objectives, which apply to our business, there will be occasions when we need to know more information about our customers.

b. If we collect personal data, this is processed in accordance with our Retail Privacy Notice.

• This Privacy Notice is designed to set out the way in which we collect and use your personal data when using our services.

c. To comply with our Licensing Objectives, and to verify your identity and/or age, you may be asked to provide photographic and/or other ID documentation.

• We also want to make sure that you are gambling responsibly, so we may need to process your personal data in order that we monitor your gambling and deposit patterns to help us identify any concerns and apply appropriate limits.

d. We reserve the right to require you to provide us with proof of your income or wealth, including where we have concerns that you may be gambling more than you can afford.

• If you are unable or unwilling to provide the information we require, we reserve the right to temporarily or permanently refuse service.

e. We may also keep details of your betting and gaming transactions, your gambling history and patterns, as well as limited information about your bank account and cards.

• The lawful justifications for this may, as applicable, include our compliance with our legal and regulatory responsibilities or to retain evidence in the event of any future investigation, complaint or claim.

f. To help to protect our customers, employees and our business, we use CCTV in our shops, and we also keep information about any possible criminal activity.

g. We may also need to share your personal information within the following ways:

i. Across the William Hill and 888 group of companies.

ii. With our partners and subcontractors who may be based outside the European Economic Area ("EEA"), in each case, on the basis of, as applicable, our legitimate interests or in compliance with our legal or regulatory obligations.

iii. With any potential purchaser of or investor in William Hill or our group of companies.

iv. With risk and fraud agencies, customer service agencies, law enforcements agencies, community safety groups and regulators.

v. Game providers, if playing on our FOBTs.

h. We will not keep your personal data for any longer than is necessary. 

i. You can see full details on how and why we use your personal information, as well as your rights, in our customer privacy policy which is published on our website at https://williamhill-lang.custhelp.com/app/answers/detail/a_id/6721/

j. If you have any queries about your personal information, please email dataprotection@williamhill.com.

 

9. Additional Information

a. If you have any questions about any term used in these Fair Deal Rules, please speak to a member of staff or contact customerhelp@williamhill.co.uk.

b. Any reference to amendments to these Fair Deal Rules will be advertised in our LBOs on our shop screens.

c. References to a ‘full service’ means shows, offs and results, broadcast by our service provider or a special William Hill service and displayed on our text screens, on a race by race basis.

d. Where we believe any circumstances (without limitation) outlined below have happened we can, at our discretion reverse or stop any electronic payments made or set off any payments owed to you against any amount owed by you to any company within the William Hill group.

• This will apply even if you state you were unaware of any of the circumstances (outlined below).

i. An obvious error is made by us as to the amount of winnings/returns as a result of a manual or electronic system error, commonly referred to as a settlement error.

ii. Where a mistake is made on payout, where a bet may be settled correctly, but due to human error an incorrect amount is paid out.

iii. We have reasonable grounds to believe that you participated in or have been connected with any form of cheating, unfair or fraudulent practice or any other criminal activity.

• Fraudulent practise includes the use of a stolen, cloned or unauthorised debit card as a source of funds and criminal activity includes money laundering.

iv. You have gained an unfair advantage over us in relation to any bet placed or game played.

Example: The exploitation of a fault, loophole or error in our software, or the use of a live electronic feed which provides you with the knowledge to place bets on markets where you are already aware of the outcome of events where bets are still being accepted.

v. An error is made by us or our data provider in relation to the time an event actually starts meaning we are offering pre-match odds and accepting bets after an event has already started.

e. No term or provision of these Fair Deal Rules shall be considered as waived by any party unless a waiver is given in writing by that party.

f. All bets made in LBOs in Great Britain and these Fair Deal Rules are governed by English law and the courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes that arise out of or in relation to them.

g. If any part of these Fair Deal Rules is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Fair Deal Rules and shall not affect the validity and enforceability of the remaining provisions of these Fair Deal Rules.

h. References in these Fair Deal Rules to the words “we” and/or “us” shall be taken to be references to WHO (or B J O’Connor Limited as applicable).

 

10. Data Supplied by Third Party

• Please be aware that data such as current scores, time elapsed etc that is displayed on our SSBT’s, website or on our text screens is sourced from a “live feed” provided by a third party and may be subject to time delay and/or be inaccurate.
• If you rely on this data to place bets, you do so entirely at your own risk and William Hill accept no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.

 

11. Sport’s Governing Bodies

a. It is a condition of our acceptance of bets from you that, and by offering to place a bet with us, you represent that:

i. You are not prohibited from entering into the bet by any term of your contract of employment or any rule of a Sports Governing Body, which applies to you.

ii. You are not aware of any circumstance which would make the placing of the bet a breach of a rule on betting applied by a Sports Governing Body.

iii. Where the bet is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring you do not know the outcome of the event or have not been involved in events which could have an impact on the potential outcome.

b. In the event of any such representation by you proving to be false your stake will be forfeited, and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

c. We will share information with relevant statutory bodies, such as the GB Gambling Commission, or other applicable governing bodies, where there is suspicious betting, or where we identify bets that have not been placed in accordance with our rules for Sports Governing Bodies.

 

12. Suspicion of Rigging or Unfair Practices

a. We reserve the right to withhold payment or void/cancel any bet(s) if we have reasonable suspicion that the prices or the pool have been manipulated, where a race, event or match has been rigged, or where ‘inside’ information (information not freely available in the public domain) has been used to gain an advantage.

• Our reasonable suspicion may be based on the stakes, frequency or pattern of bets, or due to the geographical location of where the bets have been placed or based on links between individual customers or the accounts used to place the bets.
• It is deemed to be reasonable suspicion if WHO have formally reported the betting activity on an event to any of the following:

i. IBIA (International Betting Integrity Association).

ii. The GB Gambling Commission Sports Betting Intelligence Unit.

iii. The applicable regulatory authority for the territory where the bet was struck.

iv. The official governing body of the sporting event under investigation.

v. The respective police services of England, Wales, Scotland and Northern Ireland or any other appropriate law enforcement agency.

b. We also reserve the right to withhold payment or void/cancel any bet(s) if any of the agencies/organisations listed above contact us to formally inform us that they have reasonable suspicions about a race, event or match being rigged.

c. We reserve the right to withhold payment of any winnings due until the relevant enquiries have been completed and the initial concerns or suspicions have proved to be unfounded.

d. The stakes from all bets which were deemed to be suspicious will be returned to customers, unless a directive is issued by the applicable regulatory authority or law enforcement agency instructing WHO not to make payment.

e. Whilst investigations are ongoing, any customers who have placed bets on the suspicious event will not be permitted to place any further bets with WHO.

• If any bets are placed in breach of this rule, we reserve the right to withhold payment or void/cancel them.

f. Any winnings from bets which are not linked to bets placed on the suspicious event will be paid to the customer using the same payment method used to fund them.

g. If winnings from bets placed on the suspicious events have already been paid, as per our rule 1.9(d), we reserve the right to use any other monies owed from bets unrelated to the suspicious events to off-set the money already paid.

h. We may attempt to re-claim any remote payments already processed and accept no responsibility for any charges incurred if this leaves a customer’s bank account with a negative balance.

i. Once a reasonable suspicion has been reported by WHO or reported to WHO, we will be limited as to the amount of information we are able to provide to the impacted customers.

• This is to ensure that we do not prejudice any ongoing formal investigations.
• Customers will need to contact the applicable regulatory authority or sport’s governing body to request additional information.

j. WHO will NOT respond to any claims made via our appointed ADR service (IBAS) in relation to bets placed on markets or events which are under investigation by the relevant governing bodies or other 3rd party agencies.

• All claims will be processed and responded to in full once we are made aware the investigation has been concluded.

 

13. Acceptance of Bets

a. Bets are placed with us by writing instructions on a betting slip, completing a coupon, using a self-service terminal or gaming machine.

• You accept that by using a self-service betting terminal or gaming machine that these Fair Deal Rules will apply to your bet.
• Additional rules relating specifically to self-service terminals and gaming machines can be found in the help section located on the terminal or gaming machine.a
• For an over-the-counter bet to be valid, the bet number and image or printed bet details must be registered on our EPOS system or smart hub system and be printed on your receipt.

b. No bet is accepted until we have received the full amount of stake and we have provided you with a valid receipt confirming that the bet has been accepted by us.

• We reserve the right to refuse to accept the whole or part of any bet.

c. It is your responsibility to ensure that your bets are written clearly and also that your timing, instructions, spelling and stakes are correct.

• You should check your receipt to verify that the amount you have paid and your bet details have been correctly recorded.

d. Where you place a bet without writing out a bet slip, either via a self-service betting terminal, smart hub or by asking a member of staff to write the bet for you, it is your responsibility to ensure your receipt confirms your bet(s) has been placed in accordance with your instructions.

• WHO cannot be held responsible for any mistakes which are made and which we are not made aware of at the time the bet is processed.

e. In the event of any difference between the original slip presented by the customer and the customer receipt, the selections as they appear on the image of the customer receipt captured by our EPOS system will determine settlement.

f. Where a particular race is indicated by using race card order, i.e., first race etc. then the race is taken as placed and timed in the day’s programme as given in the Racing Post with allowances being made for obvious printing errors, Arabian and charity races.

g. Bets can only be cancelled or changed by mutual consent and this would be conditional on the price remaining the same as when the bet was struck and prior to any events included in the bet having started.

• You must retain your receipt until all bets on your slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.

h. We can pay out bets on Horse Racing up to and including £1000 before the weigh-in at the Manager’s discretion regarding possible stewards’ enquiries and objections.

i. We reserve the right to void any bet accepted by us and withhold settlement if we suspect that the bet breaches the governing rules of the relevant sport or event in question or is an offence under the Gambling Act 2005.

• We reserve the right to withhold payment and refer the matter to the Gambling Commission and/or the official governing body for the sport.

j. Should a number of bets, containing the same selection(s) be placed in one or more of our branches and we have reason to believe the funds for the bets have originated from one customer or a group/syndicate acting together, we reserve the right to limit all of those bets combined to the single maximum payout applicable in Section 3 of these Fair Deal Rules.

k. Winnings may be collected at any branch of William Hill provided the paying branch is able to confirm the bet details with the branch where the bet was placed.

• On occasions, it may be necessary for the bet to be collected only at the branch where it was placed.

l. On occasion we may ask for proof of identity and/or proof of income before any payment can be made.

• Failure or refusal to provide appropriate documentation may result in WHO withholding payment.

m. On occasions, it may be necessary for us to verify the validity of a bet prior to payment.

• In such cases, every effort will be made to release payment as soon as possible.
• Where our computerised records confirm that a receipt has been processed for payment and we are fully satisfied that payment has been made, no further payment will be made even if you are in possession of the original receipt.

n. Telephone bets, postal bets or bets put through letterboxes are not accepted.

Back to top

 

1. Bets Placed by Customers

a. Cash - The full payment (total stake) must be handed to our cashier with your bet.

• We will not accept any bet which is presented without the stake.
• Our staff have no authority to allow credit and any bet inadvertently accepted without the stake will be invalid.
• Our staff have been instructed to check all banknotes for forgeries using special equipment installed in all our branches.
• Any detected will be retained, and the police will be notified.

b. Bank or Building Society Debit Card - You are only permitted to use your personal bank/building society debit card to pay for your bets.

• When a debit card is used to pay for a bet you are responsible for ensuring you approach the counter with sufficient time to ensure the payment process can be fully completed ahead of the beginning of the race/event.
• Any winnings from bets funded by debit cards must be refunded back onto the same card and will not be paid in cash, although is some circumstances full or part payment of winnings in cash will be permitted.
• Once a refund is processed, it can take up to 5 working days to appear in your account.

c. Business Debit Cards - We do not accept business debit cards, but any bets funded using such a card will stand win or lose.

d. Credit Card – Payment by credit card is not permitted.

e. Cheque - Counter cheques, banker’s drafts and personal cheques are not accepted.

f. Pre-paid Debit Cards - We do not accept pre-paid debit cards, but any bets funded using such a card will stand.

g. Contactless - Our debit card terminals will accept contactless payment via debit cards up to a maximum of £45 per transaction.

• The amount of contactless transactions or total spend using this method is controlled by the bank which issued the card and WHO is not liable if a contactless transaction is rejected.
• We do not accept contactless payment using a mobile phone or electronic device, but any bets placed using such a method will stand.

h. Self Service Betting Terminals or Gaming Machines - Cash can be loaded/input directly into the terminals using coins or notes, or customers can ‘load’ credit onto a specific terminal by paying at the counter using cash or a debit card.

• It is the responsibility of the customer to ensure they do not leave credit on a terminal.
• WHO cannot be held responsible for any losses incurred through other customers using the credit if the terminal is left unsupervised.

 

2. Returns/Winnings

a. Cash - When a bet or credit loaded onto a SSBT/FOBT has been paid for using cash, we will attempt to pay any winnings due in cash.

• For larger payments, there may be a delay whilst the cash is counted and checked to ensure accuracy.
• If there is not enough cash available in the shop at the time the winning bet is presented for payment, we can offer full or part payment by refunding the monies owed onto a debit card.
• As part of this process, we reserve the right to request photographic proof of identification and the debit card must be in the name of the customer who placed the bet.
• On some occasions, if a large payment MUST be made in cash at the request of either the customer or imposed by WHO in order to satisfy its regulatory requirements, to ensure the safety and security of both shop colleagues and customers, we may insist on payment to be made in a more secure location.

b. Cash payments of over £3,000 must be authorised by our central team prior to payment.

• Bets cannot be placed on the strength of potential winnings owed until the bet has been audited and verified fully.
• Any bets accepted in error may be voided, win or lose.

c. Bank or Building Society Debit Card - If a bet is paid for using a debit card, we reserve the right to insist that any winnings are paid back onto the same debit card.

• As part of this process, we reserve the right to request photographic proof of identification and the debit card must be in the name of the customer who placed the bet.
• Payments made this way can take 3 to 5 working days to appear in your account.

d. Debit card refund payments of over £5,000 must be processed centrally and a standard receipt will not be issued to the customer.

• On request, a written receipt can be provided by a member of staff confirming the amount paid and the bet details for reference.

e. Self Service Betting Terminals or Gaming Machines - Where you place a bet using a self-service betting terminal (SSBT) or gaming machine (FOBT), winnings are paid at the counter on presentation of a printed receipt/cash voucher obtained from the terminal/gaming machine.

• The maximum amount that can be won on any SSBT is reflected in the maximum winnings table in section 3 and is dependent on sport or event, and the maximum which can be won on a gaming machine from a single spin is £500.
• There may be occasions where payment of winnings on a SSBT or gaming machine is withheld pending the outcome of an investigation by our Senior Management Team into technical issues, potential fraud or suspicious gameplay.
• As part of this process we reserve the right to request photographic proof of identification.
• Winning receipts or cash vouchers printed by the terminal can be loaded back onto the terminal by scanning the barcode on the SSBT terminal, or for gaming machines, by inserting the ticket into the note acceptor.
• This will credit the terminal and allow further bets to be placed.

f. Cheque - For security reasons, there may be occasions, particularly in the case of a large win, or when a personal debit card cannot be provided, when a cheque will be offered by us in respect of full or part payment.

• This can take up to 5 working days to appear in your account.
• As part of this process we reserve the right to request photographic proof of identification prior to issuing the cheque.

g. Pre-paid Debit Cards - If we use our debit card terminal to load winnings back onto a debit card which is a pre-payment card, the payment will initially be processed by WH but depending on the card supplier it may not credit the pre-payment card account.

• In these situations, we will ask for photographic identification which matches the pre-paid debit card along with a valid personal debit card which the winnings will then be processed onto.
• If a personal debit card cannot be provided, we reserve the right to issue a cheque in payment of the monies owed.

h. Contactless - If a bet has been funded using a non-debit card contactless payment method (Android Pay/Apple Pay), we reserve the right to ask for Photo ID along with a personal debit card in the same name to which the winnings will be loaded.

i. It is your responsibility to keep your bet secure.

• William Hill cannot be held responsible for any losses incurred where images or details of a bet have been shared with others (including but not limited to sharing images of betting slips on social media platforms).
• Where our computerised records confirm that a receipt has been processed for payment, and we are fully satisfied that payment has been made, no further payment will be made even if you are in possession of the original receipt.

 

3. Lost Receipt Claims

a. Payment is made on presentation of the official receipt.

• Where this has been lost you must complete a Lost Receipt Claim Form and payment will be released provided that we are satisfied with the bona fides of your claim and you agree to indemnify William Hill in the event of a further claim on the bet.
• You will be required to sign for the payment and if requested provide proof of identity.

b. On certain occasions, involving bets with large returns, to secure our indemnity, we will write to you at the address provided on your Photo ID and only pay the returns due on presentation of the letter.

c. It is your responsibility to make us aware of a lost receipt.

• If you notify us after the bet has been settled and payment has already been made on the official receipt, we regret that no further payment can be made, even if there is clear evidence that the original bet was placed by you.

d. If you notify us about a lost receipt prior to the bet being settled, we will withhold payment on the bet until we can confirm the bona fides of your claim, even if a 3rd party presents the original receipt for payment.

e. If you have lost the receipt and we are unable to verify the bet details on our central system for any reason, then no payment will be made.

f. You have a maximum of 12 months from the date of the bet being placed to make a claim for payment on a lost slip.

Back to top

a. The maximum winnings categories listed below apply to bets placed in LBO’s, (either at the counter or on Self Service terminals), online, or via telephone betting accounts.

• The maximum winnings categories in the UK and Jersey are in Sterling.
• A bet is accepted on the basis that it is the investment of one customer only and the following are the maximum amounts that can be won (excluding stake) by a customer in one day's betting regardless of stake and apply even if bets have been placed through more than one betting channel (i.e., online, telephone betting or LBOs).

b. Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final race/event on each bet is resolved, rather than the day on which each individual bet is placed.

c. Where selections taken from the different categories listed below are combined in multiple or accumulative bets the lowest maximum winnings limit will apply.

d. Where bets are placed in an alternative currency, the maximum payout will be converted based on the table below using the Sterling local currency exchange rate on the day of settlement of the bet.

e. If a bet is accepted where the potential returns are greater than the maximum payout permissible, we will refund the excess stake on request.

 

Back to top

---

4. RULE 4 DEDUCTIONS

 

1. Withdrawals

a. Where a horse is withdrawn after the final declaration stage and before coming under starter's orders or is officially deemed by the starter to have taken no part in the race, stakes will be returned on the withdrawn horse and winning bets will be subject to deductions in accordance with Tattersalls’ Rule 4.

b. This rule applies to early price and show price bets, but not to SP unless a horse is withdrawn very close to the off of a race, and a new market is not formed, then a Rule 4 deduction will apply to the SP returned.

c. In multiple bets, the deduction will only apply to part of the bet specifically involving the race with the withdrawn horse.

• Other parts of the multiple bet will not be affected.

d. Should a horse be withdrawn, and a new market formed, then any bets laid at prices prior to the new market being formed will be subject to deductions.

e. In the event of a further withdrawal after the market has been re-formed, bets placed at prices in the original market will be subject to a further deduction based on the price of the withdrawn horse in the original market when the 1st horse was withdrawn.

• Bets placed in the new market will be subject to a deduction based on the current price.

f. Deductions apply both to win bets and each way/place bets.

g. The deduction is taken from winnings only and not from the original stake.

• Example: £1 @ 10/1 where a 25p Rule 4 applies.
• Winnings are reduced to £7.50 with £1 stake returned so total returns paid to the customer are £8.50.

h. Rule 4 does not apply to ante-post bets (bets placed prior to the final declaration stage).

• If any horse is withdrawn prior to the final declaration stage, then stakes are lost instead of returned so no deduction is applied to any winning bets.

i. ‘Rule 4’ originates from Tattersall’s Rules of Betting (a list of rules devised in 1886 to govern racing), which are a longstanding part of horse racing betting in the UK and Ireland.

• It’s called ‘Rule 4’ as it’s number 4 on the list.

j. Rule 4 deductions are not limited to horse racing and can also apply to certain sports betting outright markets where we refund stakes on participants or teams that do participate in the competition.

• Deductions on other participants will be in line with the scale in this section.

 

2. Rate of Deduction

a. The rate of deduction will be based on the following scale.

b. In the event of two or more horses being withdrawn before coming under starter's orders, the total deductions shall not exceed 90p in £.

Back to top

---

5. WILLIAM HILL PLUS

 

1. General

a. Plus allows Retail bets placed on a William Hill Self Service Terminal (Plus Terminal) to be tracked anywhere at any time through the Plus Web App: www.williamhillplus.com or via the self-service terminal.

b. The Plus card is a free, contactless card that makes it easy to tag your bets for live tracking.

• The card is available from LBOs and is registered in-shop using the William Hill Plus Betting Terminal.

c. The only information needed is your mobile phone number which enables us to send you a secure 4-digit code by SMS so you can log-in to the Plus site and view your tracked bets.

d. It is the responsibility of customer to ensure the SSBT is not logged in to an historic session before placing a bet.

• WHO reserve the right to withhold payment on any bet tracked by and subsequently paid to another customer.
• Cash-in values will stand.
• d. For a full list of terms and conditions in relation to the use of Plus, please see https://plus.williamhill.com/terms. For any issues, please contact our Customer Support Team.

 

2. Markets on which a Cash-In Value will not be available

a. Any events where WHO has decided not to offer live in-play odds.

b. Any events where WHO cannot source a reliable and stable feed, meaning the integrity of the in-play odds cannot be relied upon.

c. Any bespoke markets such as #YourOdds or special offers where a selected price has been enhanced.

d. Any market where the odds for the selection are so short or long that a cash-in calculation is not possible.

e. EW bets cannot be cashed-in.

f. Where a bet has been placed on odds which were incorrect due to an obvious pricing error.

g. On any event where a cash-in value is not available, once the event starts cash-in will be suspended.

 

3. Other Reasons why a Cash-In value may not be available

a. If for any reason the live in-play prices on an event are suspended due to a significant event occurring in the game (Goal etc), then any bet which contains that event will not offer a cash-in value.

b. If a bet has a large number of events, due to the regular suspension of live in-play prices there may be limited availability of a cash-in value on the bet.

c. The device being used does not have a stable/strong data feed or the processing power to support the website.

d. The feed supplier or WHO website experiences technical issues resulting in live prices not being available.

e. If a 'Cash-in' value changes during your transaction, the transaction will not complete and a revised settlement value will be offered, which will have to be accepted before proceeding.

f. On live events, there can be a delay between a customer's request to Cash-In and the payout amount being confirmed.

• When a request is processed, if the actual 'Cash-In' value is suspended for any of the reasons above, your request will be unable to be completed.
• You will be returned to your original bet where an updated 'Cash-In' value will be displayed once available.

g. William Hill accepts no liability for any losses incurred in the event that a request to cash in a bet is not possible due to a cash-in value not being available for any reason.

 

4. Linking Plus Cards to William Hill Online Accounts

a. Plus card accounts can be linked to existing William Hill online betting accounts as per the process described in the Plus card support page available at https://plus.williamhill.com/support and in line with the terms and conditions available at https://plus.williamhill.com/terms.

b. Once linked, we may offer you the functionality to use monies from your online account to fund bets placed with us in an LBO using the SSBT’s.

c. Your Account may have no more than 2 different cards and/or Cash Direct registered as payment methods.

• You will be required to remove any additional payment methods to enable the deposit/withdrawal functionality and also set a PIN on the WH.com website.

d. Winnings from all bets funded by monies in an online account will be automatically deposited back into the same online account.

 

5. Depositing and Withdrawing Funds from an Online Account in Shop using Plus

a. You can use your Plus card and App to deposit funds into your online account and withdraw winnings from bets placed online in shop in cash.

• Limits and restrictions apply.
• Please see https://plus.williamhill.com/terms.

b. In order to ensure we protect your online funds from fraud, we have multiple methods in place to identify you.

• A PIN is used when you make a withdrawal request, transfer winnings to your online account or place a bet using your online funds so we know it's definitely you.
• You will need to remember it and keep it secure, but if you forget it you can set a new one by logging into your online account, going to the 'Account' menu and selecting PLUS. There is an option to change your PIN.

c. In some circumstances, we may need you to provide additional documentation or information in order to fully activate your online account.

• Until we can validate this information, you won't be able to withdraw funds from your account.
• If this is the case, we will already have contacted you via e-mail to explain what you need to do.

Back to top

---

6. GENERAL SPORTS BETTING RULES

 

1. Events on which Bets are Accepted

a. Bets are accepted on any sports where betting opportunities are displayed on our screens in our retail shops or available on www.williamhill.com in accordance with the rules issued for such events.

b. All other sports bets will only be accepted where we specifically advertise that betting is available, or if our trading team compile a bespoke price at the request of a customer.

c. Bets accepted in error for any event not covered by rules a. and b. above will be declared void.

d. If any sport, event or betting market is not covered by the rules listed in this document, then the rules on our website published at www.williamhill.com will apply to bets placed.

e. A full copy of the rules for any sport can be requested by e-mailing customerhelp@williamhill.co.uk.

 

2. Settlement

a. Bets are accepted for all sporting events on which we offer odds.

• Unless a specific reference is made in the individual section that covers the sport, settlement of all markets will be taken from the feed supplied by our service provider immediately after the event has finished and based on the official competition rules.
• In the event of a dispute, the service provider will complete a verification process to settle bets. This will normally be confirmed within 24 hours of the event finishing.
• If the process cannot be completed or there is significant evidence that the data is incorrect, bets will be settled based on such reputable information sources which are available to us.
• Adjustments to settlement will not be made for any changes or adjustments made by governing bodies after the event.

b. For special bets such as Managers who will not be in charge of their team by the end of the season etc. the end of the season is determined as the time when the programme (including play-offs), for that particular league or competition, has been completed.

• Single bets only are accepted.

c. Where the prices for both outright win and handicap betting are advertised, unless the handicap or a qualifying price has been requested, all bets will be settled on the outright win.

• However, where only handicap betting is available unless to win outright is clearly indicated bets will be settled at the handicap advertised at the time the bet was accepted.

d. The handicap line may change at any time. If this occurs, settlement will be determined by the handicap advertised at the time the bet was accepted.

• Where the final scores are equal after the handicap has been applied, handicap bets will be void unless a price has been offered for the draw/tie.
• Where alternative handicap spreads are available these must be selected at the time the bet is placed.

e. Winning margin/correct score betting is from scratch.

• For a winning margin bet to be successful, the exact winning margin must be predicted.

f. Unless clearly specified otherwise in the individual rules for a sport, in the event of a change of opponent from the one advertised, all bets for that match are void.

g. In the event of a change of venue not published or known to us at the time the prices or handicaps are advertised, bets will stand provided the match is not switched to the opponent’s ground, in which case selections for that match will be made void.

h. Unless a reference is made in the section of our rules that covers the sport, or is advertised otherwise, totaltournament/series markets will apply to all playing time, including extra time.

i. Unless a specific reference is made in the individual section that covers the sport, extra time/overtime will not count for any markets offered on a match other than to win outright.

j. Unless a specific reference is made in the individual section that covers the sport, for events with 3 or more competitors/teams, where no price is quoted for a tie and the official competition rules do not determine a clear winner, dead heat rules will apply to outright bets on competitors/teams declared as joint/co winners.

• Where no official result is declared, outright bets will be made void.

k. Unless a specific reference is made in the individual section that covers the sport, for events with 2 competitors/teams, where no price is quoted for a tie and the official result is a tie, dead heat rules will apply.

• Where no official result is declared, outright bets will be made void.

l. Unless a specific reference is made in the individual section that covers the sport, opponents must start the match for ‘head to head’ match bets to stand.

m. In the event that we refund stakes on a non-participant in a sports outright market (such as Tournament Winner or Group Winner) then a Rule 4 deduction may apply in line with the scale laid out in section 4 of these rules.

n. Where bets are available on whether a specific number is odd or even, zero will count as even.

o. With the exception of the cricket in-play match result market, where there is no action in an event after a bet has been placed the bet will be void.

p. In the Olympic Games, World and European Championships bets, the podium presentation will count as the result.

• Any subsequent amendments to the result will not count.

q. Where it is not clear whether a bet is intended for an individual match or to win the competition unless the opponent has been named or a qualifying price laid the bet will be settled “to win the match”.

 

3. Prices

• Prices for sports and special events are compiled by William Hill and the price available at the time the bet was accepted will be used to calculate any winning return.
• Prices for all races and events are subject to fluctuation.

 

4. Non-Runners/Non-Participants and Void Selections

• Unless a bet has been placed under ante post terms, when a selection is made void or does not run, then in single bets the stake will be returned.
• In accumulative bets, the stake will run on to the remaining selection(s) with a double becoming a single, a treble becoming a double and so on.
• Unless a specific reference is made in the individual section that covers the sport, abandoned or postponed events are void.
• However, bets in markets that have already been resolved at the time of abandonment, such as ‘first touchdown scorer’ etc will stand.

 

5. Dead Heats

• In a dead heat, the stake money on a selection is divided by the number of runners or competitors involved in the dead heat.
• The full odds are then paid to the divided stake, with the remainder of the stake money being lost.

 

6. Conditional Bets, Any to Come, Stop at a Winner etc

a. A conditional bet is where you exercise options which depend on the outcome of bets already resolved.

• Example: £10 win FAV 2:30 Ascot any-to-come £20 win FAV 3:00 Ascot.

b. In any-to-come bets it must be clearly stated from which selection(s) the re-invested stake is to be taken and the amount that is to be re-invested.

• If you have not stipulated an amount, then all of the returns from the preceding bet will be reinvested.
• Should the preceding bet be a multiple one, then the total stake on that bet will determine the amount.
• Cash in hand from one selection cannot go on to the same selection or any selection in the same race.

c. Where there is more than one any-to-come instruction, unless you state otherwise, bets will be executed in strict rotation until all of your stake plus any returns accumulated from all preceding legs is exhausted.

d. For the purpose of settling, the words 'If Lose' or 'If win' will be read as 'If Lose'/If win' or 'non-runner'.

e. Stop-at-a-winner bets continue until one of the selections occupies first place. The selections will be settled in the order given. Winners that dead heat count as winners.

f. Conditional bets are not available on our website.

 

7. Ante Post Betting (Future Events)

a. Ante post prices are those offered on:

b. Ante post bets are accepted on the understanding that you will lose your stake if your selection does not participate.

• No Tattersalls’ Rule 4 deductions are made from winning bets except when a runner in a horse race is balloted out.

c. Bets placed after the start of a sports event are not classified by us as ante post. 

• A Tattersalls’ Rule 4 deduction will be applied to winning bets placed after the competitor’s/team’s last competitive action and prior to the market being re-formed.

d. The maximum winnings limit for ante post bets are determined by the categories listed in the section 3 of these rules.

e. Ante post each way doubles, trebles etc. are settled win to win, place to place.

f. Ante post bets are settled at the price and place terms applicable at the time of acceptance.

g. Place only bets and forecast bets are not accepted at ante post odds.

• If taken in error, place only bets will be void.
• Forecast bets will be settled on the computer straight forecast.

h. Where the same selection is backed to win two or more ante post events in an accumulative bet a special combined price will apply irrespective of any individual prices quoted.

• Where no special combined price is available e.g., a horse to win a Derby trial and the Derby, settlement will be based on the first available odds after each leg has been completed.

i. Lucky 15/31/63 and other William Hill special bets are not available at ante post odds.

• Any taken in error will be settled without the bonuses or consolations.

j. The terms of special event/sports bets laid following a written/email request from an individual customer will be clarified in our written/emailed response to the customer prior to the bet being placed.

k. If a horse race is postponed to another day: 

i. Ante post bets placed before the entries have closed will stand and will only be made void if:

• The race is abandoned or made void.
• A horse is balloted out under Jockey Club Rules of Racing.
• The venue is altered.

ii.Ante post bets placed after the entries have closed will be void, except when:

• The race is run at a later date at the same venue.
• The entries are not re-opened.
  • When the entries revert back to a previous declaration stage e.g., five/six day stage, this will not count as entries being re-opened.

 

8. Virtual Racing/Sports

• Virtual Racing/Sports are a computer-generated presentation of an accredited random number generator, in which the first number generated decides which competitor wins the event, the second and third, which ones are placed etc.
• If a virtual race in the SIS live service or a William Hill virtual race is not shown live in our shops bets still stand, as the event will still have taken place, results can be found by asking an in-shop colleague.

 

9. Related Contingencies

• Accumulative/multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome or affects the price of another.
• If taken in error the stake will be invested on the selection with the largest price.
• Where two or more selections are quoted at the largest price the stake will be equally divided between them.
• However, where the related parts of the bet are resolved at different times, unless ‘special double’ or ‘special accumulative’ odds are available, bets will be settled as instructed with the odds for the second or subsequent legs being determined at each individual stage.

 

10. Late/Void Bets

a. We produce an automated “no more bets time” for all horse, greyhound and numbers events covered in our full service.

• Bets are valid if accepted up to this time.
• Single bets accepted after the “no more bets time” will be void.
• In multiple bets, late selections will be treated as non-runners.

b. Where the official “off” of a race or event is not announced bets are accepted up to the advertised start time.

• With the exception of horse racing if betting in-play is available bets will stand and be settled at the current in-play price at the time the full amount of stake is received by us and the bet processed through our EPOS system.
• This price will apply even if it is different to the price initially advertised when the bet was first presented.
• Where betting in-play is not available any bet that is inadvertently accepted after the advertised start time will be void, unless we are satisfied that the bet was placed before the actual start of the event or on a golf event up to 15 minutes after the start time; a football match up to 15 minutes after the start time, provided there has been no goals scored or players sent off and any of the following sports events up to 5 minutes after the start time: American Football; Baseball; Basketball; Cricket; Cycling; Darts; Gaelic Football/Hurling; Ice Hockey; Rugby; Snooker/Pool; Speedway; Tennis.
• In each of these instances bets will stand, unless the customer receipt confirms that the late selection is void.

c. Any bet accepted after an event has finished will be void.

d. Any bet accepted in error and contrary to the provisions of sections a), b) & c) above will be void even if you have been provided with a valid printed receipt.

e. We do not accept any responsibility for a bet not being placed for any reason, including but not limited to; computer or till malfunction, electricity failure and/or failure of telecommunications systems or services. 

f. We reserve the right to refuse payment on any bet where we are unable to substantiate the selections and the instructions on our bet capture or back office system. We will not honour bets that have been submitted to us but not confirmed in the manner described in section a) above.

 

11. Obvious Errors

a. An LBO is, by its very nature, a fast-moving environment.

• Odds move rapidly and bets are taken continuously, consequently mistakes can occur.
• We will do all that we can to avoid this, but we cannot accept responsibility for any obvious errors or omissions in respect of the announcing, publishing, displaying or marking of prices, handicaps, place terms, runners or results that occur despite our every effort to ensure total accuracy.

A non –exhaustive list of “obvious errors” is as follows:

b. If we do make an obvious error, then the following rules will apply:

c. Example:

• Where William Hill’s actual price for Harry Kane to score the first goal is 5/1 but you are quoted 50/1 in error then your bet would be settled at 5/1 or the best price available with the companies listed above even if this price is higher than the actual William Hill price.
• Where, however, you have been quoted 5/2 on the same bet the price will be amended upwards to 5/1.

d. Where an obvious error is made with regard to a special accumulative price (such as an Enhanced Special) then bets will be settled as follows:

e. If an over the counter bet is inadvertently accepted with any prices/spreads/place terms not written by or endorsed by our staff, the prices/spreads/place terms will stand provided they are clearly written and were available at the time the bet was processed.

• If the price/spread/place terms written by you are incorrect then the correct price/spread/place terms available at the time the bet was processed will apply to your bet.
• Where no price is available at the time the bet is placed, we reserve the right to settle horse and greyhound bets at the starting price and sports/special event bets at the next available price.
• We do not lay 'BAR' prices, nor do we accept instructions such as 'First show' prior to the transmission of a show of betting for that race.
• Any such bets taken in error will be settled at starting price.

 

12. Incorrect Spelling/Pricing/Stake and Ambiguous Bet Instructions

a. Incorrect Spelling

• However, where the ambiguous selection combines the names or part of the names of two or more runners, the first word/first letters written will take precedence and the bet will stand for this runner.
• Where the first word/first letters written, or odds laid do not uniquely define a selection the race time will determine the intention.
• If the selection still cannot be determined the stake will be divided equally between those runners that could possibly be intended. In any other instance the selection will be void.

 

b. Staking Related Issues

i. Should you UNDERSTAKE your slip, the total return from the whole of your slip will be proportioned by the amount you have underpaid thereby reducing any return due (i.e. the return will be multiplied by the amount paid and divided by the amount that should have been paid).

• Where a bet is under-rung in error, the settlement will be determined by the staking instructions and the actual amount of stake paid for the bet.
• Example: If the instruction is for a £200 win single and £200 is paid for the bet, but the bet is rung up for £2, it will be settled as a £200 bet.

ii. Should you OVERSTAKE your slip, the total return from the whole of your slip will be proportioned by the amount you have overpaid, thereby increasing any return due (i.e., the return will be multiplied by the amount paid and divided by the amount that should have been paid).

• No overstaking will be returned.
• Where a bet is over-rung in error, the settlement will be determined by the staking instructions and the amount of stake actually paid for the bet.
• Example: If the instruction is for a £20 win single and £20 is paid for the bet but the bet is rung up for £200 it will be settled as a £20 bet.

iii. Where you have written ONLY ONE SELECTION ON THE SLIP and the stake unit nominated does not correspond with the total amount you have paid, the total amount paid will determine the stake, for example, £5 win with a total stake of £10 will be settled as £10 win.

• £5 each way with a total stake of £20 will be settled as £10 each way.

iv. Where you have nominated TOO FEW SELECTIONS for a bet type that has a fixed number of selections i.e., full cover bet such as Lucky 15, Yankee, Heinz, etc. then, subject to rule d) vii), a non-runner or non-runners will be added.

• Example: £1 Yankee with three selections, one non-runner will be added to the three selections. The bet will not be treated as overstaked.

v. Where the bet type does not have a fixed number of selections or is of unequal stakes then it will be treated as overstaked with the excess stake proportioned over the whole slip in accordance with rule b) ii).

vi. Where you have nominated TOO MANY SELECTIONS for a bet type that has a fixed number of selections i.e., a full cover bet such as a Lucky 15, Yankee, Heinz, etc. then the stake you have paid will be proportioned over the appropriate bet type for that number of selections.

• Example: If you stipulate ‘Yankee’ with a total stake for 11 bets but 5 selections, then settlement will be for 11/26ths of the total returns from a ‘Canadian’.

vii. Where the bet type does not have a fixed number of selections or is of unequal stakes then the bet will be treated as understaked, with the stake proportioned over the whole of the slip, in accordance with rule b) i).

viii. 1, 2 or any number of crosses is taken to mean single stakes about. If double stakes about is required, you must clearly write this in the instructions.

• If both your selections are in the same race the any-to-come instruction will be ignored.

ix. In multiple bets where two or more SELECTIONS RUN IN THE SAME RACE, stakes will be equally divided where the selections clash subject to section a).  For example, if you stipulate 3x£2 win doubles and a £2 win treble on three selections, A, B and C, with selections A and B being in the same race, then the bet is settled £1 win A, £1 win B, £2 double AC, £2 double BC, and the treble becomes 2x£1 win doubles AC and BC.

 

c. Incorrect Timing

i. Where you INCORRECTLY TIME a named selection, which is not doubly engaged, the bet will stand for the race in which the selection actually runs.

• Should a doubly engaged selection be untimed or timed incorrectly, then the bet is deemed to be for the first race in which the selection runs after the bet was placed.
• If you include two selections, one of which is doubly engaged, in an accumulative or multiple bet but they run in the same race, then the selection which is doubly engaged will be automatically timed for the race in which the entries do not clash.

ii. However, where only two selections are given and the instructions are for a DOUBLE and both run in the same race, the bet will be settled as a straight forecast if a win double is requested and a reverse forecast if an each way double is requested.

iii. Where only three selections are given and the instructions are for a TREBLE and all three selections are in the same race, if that race is a Tricast race, the bet will be settled as a straight Tricast, if a win treble is requested and a combination Tricast settled in proportion if an each way treble is requested.

• In all other cases the stake will be apportioned over the number of selections nominated and the bet settled as singles at starting price.

iv. Where you nominate the SAME SELECTION TWICE, then all bets will be settled as instructed with the duplicated selection becoming a non-runner.

v. Where you nominate the same bet instruction twice in a multiple bet, the highest bet type not covered in the bet will be substituted.

• Example: A bet on three selections A, B and C with the instructions 3 x £1 win trebles and a £1 win treble will be settled as 3 X £1 win doubles and a £1 win treble, not a £4 win treble.

 

d. Bet Instruction Related Issues

i. Where a price has been marked on a slip that contains no selection, or an ambiguously written selection, the price will determine the intention.

ii. Where a horse race bet has been placed prior to the final declaration stage, unless SP is indicated, it will be treated as an ante post bet and settled at the odds available on the day the bet was struck.

iii. Where you stipulate the meeting and/or the time but DO NOT SPECIFY A SELECTION, the bet will be settled on the first favourite in the race stated, unless it is clear by the indication of a word such a 'Trap' or 'No.' that you had intended to nominate a specific selection, in which case it will be treated as a non-runner.

• However, where a price has been taken the stake will be invested on any runner(s) quoted in that race at the price taken at the time the bet was struck.

iv. Where NO INSTRUCTIONS are written against a single selection the bet will be settled as a win single.

• Where two or more selections are involved the bet will be settled as a win full cover bet of doubles and upwards with the stake equally divided.
• Example: 3 selections - £10 staked = 3 x £2.50 doubles, 1 x £2.50 treble.

v. However, where your stake divides exactly by the total number of bets for full cover INCLUDING SINGLES, indicating that this type of bet was intended, then your bet will be settled as such.

• Example: 3 selections - £7 staked = £1 win Patent.

vi. Where both or all the selections are in the SAME RACE then they will be settled as forecast bets to the appropriate stake i.e. two selections will be settled as one straight forecast in the order written; for three or more selections, the amount of stakes will be divided equally to include all forecast combinations (e.g. three selections written will be settled as six straight forecasts).

vii. The only exception to this rule is where three selections are nominated in a Tricast race and the stake does not divide exactly by six.

• In this case the bet will be settled as a Tricast. Example: 3 selections - stake £1 = £1 Tricast.
• Where a combination bet has been indicated but no instructions as to whether a forecast or Tricast is intended, the bet will be settled as a forecast combination as per rule d) vi).

viii. Where you have clearly indicated that only ONE ACCUMULATIVE BET is required, then settlement will be for one accumulative bet according to the number of selections given.

• Example: Three selections nominated with bet instructions ‘£1’, total stake £1, is settled as £1 win treble.
• Four selections nominated with bet instructions ‘£1 win treble’, total stake £1, is settled as £1 win fourfold.

ix. Where you write a horse or greyhound selection giving both name and number and the two do not correspond, the name will take precedence over the number.

x. Where your instructions are for a forecast single and there is only one selection written on your slip, it will be settled as a win single.

• Where your instructions are for a forecast and the two selections are in different races, the bet will be settled as a win double if a straight forecast is requested and an each way double if a reverse forecast is requested.

 

13. Numbered Unnamed Selections where Time or Meeting is Missing or Incorrect

• All bets on unnamed selections (i.e. favourites and numbered selections) must state the correct time and meeting otherwise the bet or affected part of the bet will be void. There are, however, the following exceptions:

 

a. Meeting and Time Given

i. Provided the nominated time for a horse or greyhound meeting falls within five minutes of the advertised race time, the bet will stand even though there may be other meetings with a race at that time.

ii. If not covered by the five minute rule above, SINGLE bets on horses and greyhounds, including selections in virtual races, where the time is incorrect or relates to another meeting, will be settled on the next race to go off at the meeting nominated or, provided there is only one race at that time, the race applicable to the stated race time, whichever is next to go off after the bet is placed.

• Where the time corresponds with a race that has already been resolved the bet is settled on the next race to go off at the meeting nominated after the bet is placed unless the price laid signifies it is a late bet for the race timed, in which case the selection will be made void.
• If not covered by the five minute rule above, in MULTIPLE bets which contain a selection(s) where the time and meeting do not correspond, the race time stated will be given precedence and the selection(s) will be settled on the meeting applicable to the race time.

 

b. Meeting Given - No Time

i. Single bets on horses, greyhounds or virtual, stand for the next race off at the meeting nominated.

 

c. Time Given - No Meeting

i. Bets stand for the race timed. Where the time of the race clashes with other races, horses, greyhounds or virtual having the same advertised race time and covered by a full service or special William Hill service the following order of priority will be applied to determine settlement: UK horse race, then Irish horse race, then UK or Irish greyhound race, then overseas horse race, then overseas greyhound race, then virtual race.

• Where the time stated applies to two UK horse races (or two Irish horse races etc.) the stake will be divided between both meetings.
• Where the time stated does not correspond with any race or corresponds with a race already resolved SINGLE BETS (including forecasts and Tricast) are settled on the next horse, greyhound or virtual race off that is covered by a full service.

ii. Where the MEETING IS OMITTED but the collective race times can only apply to one particular meeting, then the bet will stand for that meeting.

• Where you use programme order or state ‘through the card’ greyhound bets will be settled on the first full greyhound meeting covered by a full service to start after the bet is placed, otherwise the bet will be void.

 

d. No Meeting – No Time

i. SINGLE BETS are settled on the next horse, greyhound or virtual race, covered by a full service that takes place after the bet is accepted.

ii. Where the word 'TRAP' or 'T' precedes a numbered selection, the bet is deemed to be for greyhound racing and will be settled on the next scheduled greyhound race in our live service to go off after the bet race time selected.

• Example: Trap 4, 3.00 Lingfield is settled for the 3.02 greyhound race even if there is a 3.00 horse race.

iii. Where TWO GREYHOUND MEETINGS are held at the SAME TRACK on the SAME DAY, then the particular meeting for which the bet is intended must be clearly indicated.

• Where it is not clearly indicated, and the staking does not indicate which meeting is intended, then the bet will be deemed to be for the first meeting at which all the selections are still to run.

iv. Where the MEETING IS OMMITTED on a Trap Challenge or Hot Box bet and no qualifying price has been laid bets will stand for the first one to take place after the bet has been accepted.

v. The term SINGLE BETS stated throughout this rule refers to a win or each way single, forecast single or a Tricast single.

• In the case of Tricasts, allowances must be made for whether the race is a Tricast race.
• The term BAGS stated throughout this rule refers to any greyhound meeting covered by a full service.

 

14. Settlement of Football/Sports/Special Events/Numbers Bets Written on Coupons/Special Bet Slips or Standard Betting Slips

a. Subject to Rule 12, settlement on coupons and standard betting slips will be at the price prevailing at the time the bet is placed and will govern settlement irrespective of the pre-printed odds shown on the coupons.

• Odds offered online, mobile, in our telephone betting centre or on the SSBT may differ to those available over the counter.

b. Where a football bet has been placed on a coupon you must check your receipt in order to ensure all of your selections have been replicated on your receipt and that your stakes and instructions are correct.

• Settlement will be based strictly on those selections that are printed on your receipt and any omitted from the original coupon will not count.
• Example: If you select an eight-team accumulator and only seven selections appear on your receipt your bet will stand as a seven-team accumulator.
• Likewise, any selections that have been added will stand, win or lose, regardless of whether they were initially intended by you.
• The same criteria will also apply to numbers bets.

c. Where a team is scheduled to play two or more matches in the same week, bets on standard betting slips which do not nominate the date of the match or contain a qualifying price will be settled for the match in which the selection plays first.

d. All football bets must carry full staking instructions.

• If you omit to stake any column then this column will be void unless provision has been made within the total amount of stake paid.
• For settling purposes, permutations will be treated as one column.

e. Any football bets placed on standard betting slips will not qualify for the bonuses or consolations offered on special/section lists.

f. On standard betting slips where a customer has nominated a team to beat a different opponent to that scheduled, with the exception of mythical matches, the bet will stand for the selection's scheduled match.

• Where a draw has been nominated with no qualifying price laid, the selection will be void and the bet settled on the remaining selections.

g. Where there is more than one competitor with the same surname and the selection has not been identified by either initial, first name, team where applicable, or qualifying price the competitor with the lowest advertised price will be taken as the selection.

• In the event of one or more competitor(s) being quoted at the lowest advertised price the stake will be divided between them.
• The same principle will apply where two teams have the same name.

h. The minimum odds/returns printed at the head of each coupon list are for guidance purposes only and settlement will always be at the current individual match odds quoted for each game.

• Dates and kick-off times of matches printed on our coupon are for guidance purposes only. 

i. Incomplete lines on the sections list of our coupons will stand and settlement will be based on the individual odds quoted for each selection.

j. In the event of a match being played on a neutral ground, the team printed on the left will be regarded as the home side, and the team printed on the right as the away side.  

k. Where you have not indicated first goalscorer/last goalscorer, or to score at any time and where the odds issued do not determine the selection, in all cases it will be settled on the ‘first goalscorer’.

• The same principle will apply where there is a doubt as to whether a first/last try scorer or touchdown scorer is intended.

l. Where the name of the winning team has been omitted, with no qualifying price laid, in all cases Scorecasts will stand for the selected first goalscorers team.

• Example: A Scorecast Kane / 3-2, will be settled on Kane to score the first goal and England to win the match 3-2.

 

15. Competitions where the Scheduled Fixtures are not Fully Completed

a. The following rules will apply should the originally published scheduled fixtures in any league or competition not be completed due to any circumstances.

b. Individual teams not completing scheduled fixtures.

 

16. Enhanced Specials

a. Where we offer a special accumulative price on the outcome of multiple events and this is affected by non-participants (such as an abandoned football match, golfer withdrawing prior to teeing off, player not participating in a football game etc) then the whole bet will be voided, irrespective of the success or otherwise of all the remaining selections.

b. The only exceptions to the above rule are as follows:

 

17. #YourOdds

a. #YourOdds bets are requested by individual customers and a selection of them are available on the SSBT terminal in our shops.

• If a #YourOdds bet relates to an existing market on our website, rules for that market will apply.
• Settlement of other markets will be determined by the terms and conditions listed in the #YourOdds section of the rules displayed online.

b. Where a market is offered for a combined set of results, and this is affected by non-participants bets will be settled in accordance with section 6 rule 16.

c. For Build #YourOdds betting please see section 13 rule 17.

Back to top

---

7. UK AND IRISH HORSE RACING

 

1. Bet Acceptance and Settlement

a. Bets are accepted for horse race meetings held under the rules of the BHA (British Horseracing Authority) and HRI (Horse Racing Ireland).

• In the case of an emergency, the stewards may alter the original distance of the race or allow the result to stand when the runners have taken the wrong course.
• In each of these instances, bets will stand and be settled on the official result.
• Bets on horse racing are settled on the official result.

b. Where a result is amended after the weigh-in, for example, as the result of a successful appeal, the amendment will be ignored for settlement purposes.

c. All bets are deemed to be for races taking place on the day of acceptance unless you stipulate otherwise in your instructions.

• However, allowances will be made where racecards are printed in advance such as Sunday’s racecards printed on a Saturday.

d. With the exception of Tote bets unless a price is requested, all bets on UK and Irish horse racing are settled at starting price returns.

• The starting price (SP) is the price available at the “off” of the race.
• Where a William Hill SP is returned this will take precedence over any other declared SP and will be used to settle bets where no price is requested.
• Where no SP is returned and no price is requested, settlement of bets will be based on the final show of betting transmitted by our service provider.
• Where no betting shows are transmitted, bets will be settled at Tote odds.

e. Should a horse be withdrawn from a race after coming under starter’s orders, bets placed on that horse will have lost as the horse will be deemed to have taken part in the race.

 

2. William Hill Prices

a. William Hill prices are offered on horse racing until the off of each race.

• Prices offered online or on the self-service terminal may differ from those offered over the counter.

b. Prices for all races and events are subject to fluctuation.

c. If you wish to bet at William Hill prices, you must stipulate this when placing your bet.

d. Should a horse be withdrawn, resulting in a deduction under Tattersalls’ Rule 4, then for bets other than early bird, no show price can be laid after the time of withdrawal, unless the market has been re-formed.

e. Each way bets at William Hill prices are governed by our SP place betting terms and determined by the number of actual starters, and not by the number of the declared runners when the price is laid.

f. Where you take a price on a selection, it will apply to that selection in all win and each way bets throughout your bet.

g. Should a horse be withdrawn without coming under starters orders in an early price race, stakes on that selection will be returned, with bets on other runners in the race subject to a deduction in accordance with Tattersalls’ Rule 4, based on the price at the time of withdrawal.

• However, if the market has been re-formed because of an earlier non-runner then the deduction for bets placed in the original market will be based on the last price quoted for the non-runner in that market.
• Bets on horse race events placed after the final declaration stage are not ante post and will be settled in accordance with these rules.

h. Where a price is taken on a horse race with reserve runners bets will be settled on the result “without the reserve runner(s),” unless an early price is available for the reserve runner(s), in which case bets will be settled on the official result.

• Placings on the result “without reserve runner(s)” will be determined by the number of runners, excluding reserves that start the race.

 

3. Each Way betting

a. An each way bet consists of two stakes, one for the win part of the bet and one for the place part.

• If your selection finishes first, both the win and place bet is successful.

b. Bets are settled to win unless each way is clearly stated.

• With the exception of Tote place singles, unless specifically advertised place only bets are not accepted, and any taken in error will be void.
• The place part of each way bets on horse racing is settled as per the following Industry Standard place terms unless special William Hill place terms are available at the time the bet is struck, in which case these will supersede the Industry Standard place terms.
• Any bet placed prior to the introduction of special William Hill place terms will be settled on the place terms advertised at the time the bet was struck.

c. Where there are an insufficient number of finishers for the place terms advertised, only those runners officially placed will be treated as successful selections and bets on non-finishers will have lost.

d. For the purpose of calculation, each way doubles, trebles, etc. are settled as two distinct bets, i.e., win on to win and place on to place.

• Horse racing bets will be settled as equally divided if this is clearly included in the instructions.
• An equally divided bet is where the total return from the first leg of the bet is divided into two equal parts and then invested as a win and place stake on the next leg.
• Equally divided bets are not available online.

e. If you place a bet each way for a race or event that is win only, the total stake will be invested for a win.

f. With the exception of ante post bets, in the event of non-runner(s) SP place terms will apply.

 

4. Favourite Betting

a. The favourite is the horse that is returned at the shortest odds.

• Bets nominating the favourite are accepted on horse races at starting price only.
• Where a bet is placed on an unnamed favourite in a race where no starting prices are returned, please refer to Rule 1d.

b. Where you nominate the favourite and two or more runners start at the shortest odds, then your stake is divided equally over the joint or co-favourites created.

• Example: Where two are returned at the shortest odds, then these two are joint first and second favourites and the next shortest price runner is the third favourite.

c. Stakes will be returned on single favourite bets where the return, regardless of the result, is either the same or less than the original outlay.

• Example: EVS joint favourites, 3/1 co-favourites of four etc.
• Where this situation occurs with joint or co-favourites in an accumulative bet, the selection will be treated as a non-runner.

d. Win and each way bets for first and second favourites are accepted on horse racing.

e. Where a horse is withdrawn not under starter’s orders but is still returned favourite, then bets on that favourite are void.

• Bets will not transfer to the second favourite.

 

5. Forecast Betting

a. A forecast requires you to pick the first and second in the correct order.

b. Bets are settled as straight forecasts in accordance with the computerised starting price forecast returns.

c. Forecasts inadvertently accepted in RACES WITH ONLY 2 RUNNERS, will be settled as a win single on the selection nominated to finish 1st.

d. In races where a horse finishes alone, all forecast bets nominating that horse to finish 1st will be settled as a win single at starting price.

• All other forecast bets in the race are lost.

e. Should a non-runner be selected in a forecast, the bet will be settled as a win single on the remaining selection.

• In reversed or combination bets, each forecast is treated separately.

 

6. Straight Tricast Betting

a. A straight tricast requires you to pick the first, second and third in the correct order.

b. Tricasts are accepted on races of six or more runners, unless indicated otherwise.

c. Bets will be settled at the official tricast dividend.

d. If one of the selected horses is withdrawn from the race at any time, bets will be settled as a straight forecast on the remaining horses.

• If two of the selected horses are withdrawn, the bet will be settled as a single on the remaining horse and if all 3 are withdrawn the bet will be made void.

e. If one of more withdrawn horses reduce the number of runners in the given race to five or fewer, bets on this market will be settled as a forecast on the selections nominated to finish first and second.

f. If there is a dead heat for first, second or third place, a separate dividend will be declared for each winning tricast combination.

g. If only two runners finish the given race, bets on this market will be settled as a forecast on the selections nominated to finish first and second. All other tricast bets will have lost.

• If only one runner finishes the given race, bets on this market will be settled as an SP win single on the selection nominated to finish first. All other tricast bets will have lost.

 

7. Combination Tricast Betting

a. A combination tricast requires you to predict three or more horses to finish first, second and third in any order.

b. Combination tricasts are accepted on races of six or more runners, unless indicated otherwise.

c. Bets will be settled at the official tricast dividend.

d. Combination tricast bets are made up of equal stakes to cover the number of possible outcomes, meaning that a £2 combination tricast on three runners has a total stake of £12.

 e. If one or more of the selected horses is withdrawn from the race at any time, and at least three selections remain, bets placed on this market will be broken down into separate bets being settled as separate tricasts and forecasts.

• If only two selections remain, bets on this market will be broken down into separate bets being settled as separate forecasts and SP win singles.
• If all selected horses are withdrawn from the race, bets on this market will be void.

f. If one of more withdrawn horses reduce the number of runners in the given race to five or fewer, bets on this market will be settled as a combination forecast.

g. If there is a dead heat for first, second or third place, a separate dividend will be declared for each winning tricast combination.

h. If only two runners finish the given race, bets on this market will be settled as a forecast on the selections nominated to finish first and second in each tricast combination.

• All tricast combinations that do not nominate the horses finishing first and second in the correct order will have lost.
• If only one runner finishes the given race, bets on this market will be settled as an SP win single on the selection nominated to finish first in each tricast combination.

 

8. Double Engagement/Identical Names

• Where you time a horse, which is doubly engaged (entered for two races), it will be considered a bet for the race timed only.
• If the selection runs in the other race, it will be treated as a non-runner.
• The same principle will also apply when a horse, greyhound or virtual runner have identical names.
• If the bet is not timed and no qualifying price has been laid, the bet will be settled in the following order of priority: UK horse race, then Irish horse race, then greyhound race, then overseas horse race, then virtual race.

 

9. Re-Runs

• In the event of a false start etc. resulting in a race being re-run, 'under orders' is negated and stakes will be refunded on horses taking no part in the re-run, with returns on the remaining runners subject to Tattersalls’ Rule 4.
• Place terms are governed by the number of runners taking part in the re-run.
• Where a horse is ineligible to start in a re-started race, e.g., already fallen before the incident to start the race occurred, the stakes on this selection will be lost.
• On occasion, the stewards may re-start a race at a point of their choosing and if this happens bets still stand.

 

10. Abandoned, Void Horse Races and Walk-overs

a. If a race is abandoned, declared void or has only one runner (also known as a walkover), bets placed on horses in that race will be void.

b. If a race is delayed for any reason, but it still takes part on the same day, over the same course/distance all bets placed will stand and be settled on the official result.

c. If a race is postponed and does not take place on the same day, all bets struck AFTER the final declaration stage on that race will be declared void.

• All ante post bets placed on the race PRIOR to the final declaration stage will be settled in accordance with rule d. below. The only exception to this rule is as follows:

i. If any of the following races are postponed, but they are ran within 72 hours of the originally scheduled start time, over the same course/distance, then all bets placed will stand and be settled on the official result. 

• Any race at the Cheltenham Festival
• Any race at the Ascot Festival
• The Grand National, The Derby, The St Leger, The Oaks, The 1000 & 2000 Guineas, Prix de L’Arc de Tromphe

d. If an ante post horse race is abandoned or postponed:

i. An ante post bet will be made void under the following circumstances:

• The race is cancelled and isn’t run.
• The selected horse is balloted out under the rules of racing.
• The race is run at an alternative venue to the one originally scheduled.
• Entries for the race are re-opened.

ii. An ante post bet will stand under the following circumstances:

• The race is run on a different date from the one originally specified, but at the original venue.
• The entries for the race are not re-opened. If entries refer back to a previous declaration stage, this won’t count as entries being re-opened and all bets will stand.

 

11. First Past the Post

a. If the result of a race is amended before the weigh-in, when the official result is declared, win single/multiple bets and the win part of each way single/multiple bets will be paid on both the official result and the first past the post with the following exceptions:

• The Grand National
• Ante post bets
• Forecasts or tricast bets
• Void races
• A selection taking the wrong course
• A selection given as the winner in error by the judge
• A selection carrying the wrong weight
• A jockey failing to weigh-in
• Totepool bets
• Favourite points markets
• Distance markets
• Bets placed on a two runner race
• Special match bets
• Novelty bets

b. First Past The Post is applicable to win singles/multiple bets and the win part of each way single/multiple bets placed on the race winner market only.

c. It is not applicable to placed horses that are demoted.

d. Staking restrictions do not apply.

e. First Past The Post is only applicable to horse race meetings in the UK & Ireland.

 

12. Owners & Trainers Selected

• The Racing Post programme on the day of the races will determine the owner/trainer of a horse.

 

13. Favourite Performance Market

a. Predict the range that contains the aggregate number of points awarded for favourites.

• Points are allocated for the finishing position of the favourite in each race at a specified meeting or listed number of races or meetings.

b. The following scoring system applies, regardless of the number of runners/finishers in the race provided an official result is declared.

• Where no official result is declared the race will be void and bets settled in accordance with section h.
  • 25 points for a win
  • 10 points for second
  • 5 points for third

c. Where there are joint or co-favourites, the one with the lowest racecard number will be taken.

d. Where a William Hill SP is returned, this will take precedence over any other declared SP and the favourite will be determined by the final show of betting.

e. If no SP is returned, the favourite will be based on the final show of betting transmitted by our service provider.

• Where no betting shows are available the favourite will be the first runner quoted in the Racing Post betting forecast.

f. If the favourite is withdrawn and no new market formed, the second favourite will be substituted for the favourite.

g. All bets will be settled on the official result after the weigh-in.

h. Where a market is offered for one meeting:

• If one or two races are abandoned or made void at the selected meeting, all bets on this market will be awarded a default figure of 10 points for each abandoned or void race.
• If three or more race are abandoned or made void at the selected meeting, all bets placed on this market will be void, unless a winning market has already been established.

i. Where a market is offered for two or more meetings combined, a default figure of 10 points will be used for every abandoned or void race.

j. In the event of a walkover, the favourite will be awarded 25 points.

k. In the event of a dead heat the points will be divided.

• Example: A favourite who dead heats for first place will be awarded 17.5 points (25+10 / 2).

l. Charity races and Arab races do not count in the Favourites Performance Market.

 

14. Winning Distances Market

a. Predict the range that contains the aggregate distances for a specified meeting.

The maximum winning distance per race is 12 lengths for flat races and 30 lengths for national hunt races (incl. national hunt flat races).

b. Official winning distances are calculated as follows:

c. In the event of a horse finishing alone, the maximum winning distance will apply.

d. In the event of a walkover, 5 lengths will be awarded for a flat race, 12 lengths for a national hunt race (incl. national hunt flat races).

e. The winning distance in a race will be the officially declared distance between the first two horses past the post that have completed the race, followed the correct course and carried the correct weight.

f. Where a market is offered for one meeting:

g. Where a market is offered for two or more meetings combined, a default distance of 2 lengths for a flat race and 10 lengths for a national hunt race (including national hunt flat races) will be applied to every abandoned or void race.

h. Where no official result is declared (e.g., no finishers) the race will be void and bets settled in accordance with section f.

i. Charity races and Arab races do not count in the Winning Distances Market.

 

15. Horse Racing Specials

a. With the exception of bets placed on an individual race meeting in the Favourite Performance Market or the Winning Distances Market, (see Rules 13 and 14), where one or more of the individual components of a bet are void or do not participate, bets will be settled on the remaining components using the combined odds for each individual component of the bet.

b. Where we offer enhanced odds on a specific selection for a limited period of time it is on the understanding that all runners will participate in the race.

• In the event of any non-runners, a Rule 4 deduction may be applied to winning bets.

 

16. Winning Distance Races

a. Predict a horse to win the race by the specified distance.

b. If the horse is unsuccessful, the bet is lost.

 

17. In Running Horse Racing (IRHR)

a. Allows you to place a bet after the ‘off’ of a horse race, it is available on all UK and Irish races and there are 3 betting options:

• Named horse v ‘The Field’.
• 2 x named horses and ‘The Field’.
• 3 x named horses and ‘The Field’.
  • ‘The Field’ option refers to selecting any horse that is not named in the current selection.
  • Should any horse other than those named win the event ‘The Field’ will be settled as the winning selection.

b. Max bet applies.

c. Min bet applies.

d. Bets on this market are win only.

e. IRHR bets can only be accepted on SSBT terminal.

f. Cash in My Bet (CIMB) does not apply to in running horse racing.

g. Bets placed on this market after the official off time will stand.

h. The market is representative of live events happening and may be more up to date than live TV/Stream pictures available.

i. Bets cannot be cancelled or voided by the customer once struck.

j. Bets will be settled at William Hill (IRHR) prices.

k. Dead heat rules apply.

l. We reserve the right to correct any obvious error made on a bet placed on in running horse racing and settle at the correct price or terms which were actually available with William Hill (absent the obvious error) at the time the bet was struck.

 

18. Pick Your Places

• Allows you to place an each way bet on a race where you can determine which place terms the bet is settled at rather than the advertised place terms in the normal race.

a. Bets are available via the self-service betting terminals.

b. Available for UK and Irish horse racing from 10 AM on the day of the race.

c. Singles only, multiple bets will not be available.

d. Not subject to the following concessions:

• Cash in My Bet
• Any enhanced place terms in the standard win/each way market.

e. In the event of non-runners, William Hill may remove the availability of a certain Pick Your Place market.

f. Rule 4’s will apply in the event of non-runners.

• Rule 4 deductions will be based on the standard win/each way market price at the time of withdrawal. 

g. Pick Your Places is a promotional offer against standard each way terms.

• In the event of non-runners and if standard each way terms change, the Pick Yours Place terms will also change (including changes to the number of places available and/or the market place fraction).

h. If the number of runners in the race becomes equal or less than the number of places available on a Pick Your Places market, that specific market will be made void.

i. Dead heat rules apply.

 

19. Lengthen Your Odds

• Allows you to place a bet on the distance a specific horse will win by.

a. Bets are available via the self-service betting terminals.

b. Available for UK and Irish horse racing from 10 AM on the day of the race.

c. Singles only, multiple bets will not be available.

d. Not subject to the following concessions.

• Cash in My Bet
• Any enhanced place terms in the standard win/each way market.

e. In the event of non-runners, William Hill may remove the availability of a certain Lengthen Your Odds market.

f. The winning distance will be resulted from the official result found on the Racing Post and Sporting Life websites.

g. If any race only has one runner (walkover), all bets placed on this market will be void.

h. The officially declared winning distance is calculated between the first two horse past the post that have completed the race having followed the correct course and carried the correct weight.

Back to top

---

8. TOTE POOL BETTING

 

1. Acceptance of Bets

a. William Hill act as an agent for the Tote, allowing our LBOs, Telephone Betting Centre and www.williamhill.co.uk to accept bets on behalf of the Tote for horse racing in Great Britain and selected pools in the Republic of Ireland and other countries where we advertise acceptance.

• As an agent for the Tote, William Hill is an intermediary and your betting contract is with the Tote, who are responsible for the bet.

b. All Tote bets accepted are placed directly into the live Tote pool and are settled on the rules of the UK Tote.

• These rules, including information on Tote deductions levels, can be found at https://tote.co.uk/betting-terms-and-rules.

c. Only the dividends provided by the UK Tote will be used to settled Tote bets, and William Hill enhancements, bonuses, consolations or Fair Play awards will not be included in the Tote settlement.

• As such, any complaints regarding the dividend provided should be directed to the Tote.
• Any complaints regarding service should be directed to William Hill in the normal manner laid out in section 1.5 of these Fair Deal Rules.

d. In circumstances where bets do not reach the pool, customers will have their stakes refunded and William Hill will not be liable for any loss of winnings that would have been due had the bet reached the pool.

e. When your bet has been processed, your betting slip will appear with confirmation that your bet has been placed.

f. In the event of any difference between your original slip and your receipt, the selections entered into the Tote pool will determine settlement.

g. Jackpot bets are not accepted in the Channel Islands.

 

2. Tote Bets not Placed into the Live Tote Pools

a. WIN, PLACE AND EACH WAY

• Singles only accepted on UK and Irish horse racing.
• Win and each way multiple bets accepted in error will be settled at SP and place only bets made void.
• Place only may not be combined with any other bet type in multiple bets and if accepted the place only part of the bet will be made void.
• Winning dividends are subject to minimum odds of 1/3 the starting price equivalent and a maximum of four times the starting price equivalent.

b. EXACTA

• Singles only accepted.
• Winning dividends are subject to minimum odds of one third the computer straight forecast and a maximum of four times the computer straight forecast.
• Exacta doubles and trebles etc. accepted in error will be settled as computer straight forecast doubles and trebles etc.

c. PLACEPOT

• Where a selection is omitted, cannot be understood or does not correspond with a race card number the unnamed favourite will be substituted.
• Where no dividend is declared, a Placepot bet will be settled as a place accumulator at SP place terms.

d. OTHER POOL BETS

• We do not accept bets on any other pool and if accepted in error they will be settled as follows:
• The Scoop 6 as an each way accumulator at SP, the Jackpot as an SP win accumulator, the Trifecta as a Tricast and the Quadpot and Swinger made void.

e. MAXIMUM WINNINGS

• Tote bets not transmitted into the racecourse pool will be subject to the maximum winnings limits detailed in section 3.

f. EXCLUSIONS

• Unnamed favourites are not accepted and if taken in error will be settled on the SP favourite.
• With the exception of Placepots, Tote bets at Irish meetings are not accepted unless they can be transmitted into the racecourse pool and any taken in error will be settled at SP, subject to our rules.
• Bonuses and consolations offered on SP bets do not apply to Tote bets.

Back to top

---

9. INTERNATIONAL HORSE RACING (WHERE BETS ARE NOT TRANSMITTED INTO THE PM OR TOTE POOL)

 

1. General

• All bets are placed in accordance with our betting rules and terms and conditions.
• Bets are accepted for international horse race meetings held under the rules of the relevant governing body providing that betting markets are directly available on www.williamhill.com or on our shop screens and settled on the official result.
• Bets for all non-UK and Irish race meetings will be settled on the official result at William Hill prices.

• If a William Hill price is not taken bets will be settled at the William Hill SP.
• If William Hill SP Is not available bets will be settled at the guide SP transmitted by our service provider.
• Pari-Mutuel bets are not accepted unless stated otherwise and if accepted in error will be settled as above.

• If the surface of an individual race or whole race meeting is changed from turf to track or vice versa, bets placed will stand.
• If a horse is withdrawn after the final declaration stage and before coming under starter’s orders or is officially deemed by the starter to have taken no part in the race, stakes will be returned on the withdrawn horse and winning bets will be subject to deductions in accordance with Tattersalls’ Rule 4.
• Where the result is amended after the weigh-in the amendment will be ignored for settling purposes.
• At meetings where betting markets are available on www.williamhill.com or on our shop screens and there is no William Hill SP or guide SP supplied by our service provider, bets will be settled at pari-mutuel odds.

 

2. International PM or Tote Betting

• Where Pari-Mutuel or Tote bets are accepted, but are not transmitted into the pool, bets will be settled on the official result at the returned dividends from the respective racecourse.
• Where a result is amended after the weigh-in the amendment will be ignored for settling purposes.
• Bets are not accepted on unnamed favourites.
• Win, place and forecast single bets are the only bets that are accepted.
• The place part of each way and place only bets will be settled in accordance with the returned place dividends.
• Other bet types, such as doubles, trebles and trifectas etc., that are accepted in error in shops or by telephone will be void.

 

3. Harness Racing, Trotting, Pacing

• Bets are accepted under the rules of the relevant international governing body, providing that betting markets are directly available at Williamhill.com or on our shop screens.
• Bets will be settled on the official result at Pari-Mutuel or Tote dividends from the respective racecourse unless a William Hill SP is supplied.
• Show prices are for guidance purposes only.

Back to top

---

10. GREYHOUND RACING

 

1. Bet Acceptance and Settlement

a. Bets are accepted on races at UK greyhound stadia racing under GBGB rules.

• Bets will not be accepted on races that are not covered by a full BAGS/PA or SIS service, unless specifically advertised.
• Bets can also be accepted on selected Irish meetings that are covered by a full SIS service and meetings that take place outside of the UK and Ireland where advertised.
• Bets will be settled in accordance with the official result provided by PA or SIS and any subsequent amendments will be ignored for settlement purposes.

b. Unless a price is requested, all bets on greyhound racing are settled at starting price returns.

• The starting price (SP) is the price available at the “off” of the race.
• Where a William Hill SP is returned this will take precedence over any other declared SP and will be used to settle bets where no price is requested.
• Where no SP is returned, and no price is requested settlement of bets will be based on the final show of betting transmitted by our service provider.
• Where no betting shows are transmitted, greyhound bets will be void.

c. Bets on greyhound racing are accepted on either trap numbers or on named greyhounds.

• If a greyhound is withdrawn from a race and replaced by a reserve, bets on that trap number will stand, and bets placed on the named greyhound will be void.
• The exception to this rule is where a price is taken on a numbered selection, in this instance bets for the non-runner will be void as the price will be deemed to dictate a specific greyhound was intended. 

d. Bets placed on trap numbers for Australian greyhounds are settled on the trap that the greyhound starts the race from, not the number that it wears during the race.

• This is because a reserve greyhound will wear either number 9 or 10 regardless of which trap it runs from.

e. If a race is abandoned or declared void, bets placed on greyhounds in that race will be declared void.

 

2. William Hill Prices

a. William Hill prices are offered on greyhound racing until the off of each race.

• Prices offered online or on the self-service betting terminal may differ from those offered over the counter.

b. Prices for all races and events are subject to fluctuation.

c. If you wish to bet at William Hill prices, you must stipulate this when placing your bet.

d. Each way bets at William Hill prices are governed by our SP place betting terms and determined by the number of actual starters, and not by the number of declared runners when the price is laid.

e. Where you take a price on a selection, it will apply to that selection in all win and each way bets throughout your bet.

f. Should a greyhound be withdrawn, all bets nominating that selection by name or trap number will be void if a price is taken.

• Bets on remaining runners are settled at SP.

 

3. Each Way Betting

a. An each way bet consists of two stakes, one for the win part of the bet and one for the place part.

• If your selection finishes first both the win and place bet is successful.
• Bets are settled to win unless each way is clearly stated.
• The place part of each way bets on greyhound racing is settled as per the following Industry Standard place terms.
• Where special William Hill place terms are advertised, they will take precedence over the Industry Standard place terms.
• Any bet placed prior to the introduction of special William Hill place terms will be settled at the place terms advertised at the time the bet was struck.

b. Where there are an insufficient number of finishers for the place terms advertised, only those runners officially placed will be treated as successful selections and bets on non-finishers will be lost.

c. For the purpose of calculation, each way doubles, trebles, etc. are settled as two distinct bets, i.e., win on to win and place on to place.

• Greyhound Racing bets will be settled as equally divided if this is clearly included in the instructions.
• An equally divided bet is where the total return from the first leg of the bet is divided into two equal parts and then invested as a win and place stake on the next leg.
• Equally divided bets are not available online.

d. If you place a bet each way for a race or event that is win only, the total stake will be invested for a win.

 

4. Favourite Betting

• The favourite is the greyhound that is returned at the shortest odds.
• Bets nominating the favourite are accepted on greyhound races at starting price only.
• Where you nominate the favourite and two or more runners start at the shortest odds, then your stake is divided equally over the joint or co-favourites created.

• Example: Where two are returned at the shortest odds, then these two are joint first and second favourites and the next shortest price runner is the third favourite.

• Stakes will be returned on single favourite bets where the return, regardless of the result, is either the same or less than the original outlay.

• Example: EVS joint favourites, 3/1 co-favourite of four etc. Where this situation occurs with joint or co-favourites in an accumulative bet the selection will be treated as a non-runner.

• We accept greyhound bets for the first favourites only.

• Unnamed second and third favourites are not accepted and where taken in error such bets will be made void.

 

5. Winning Distances

Market description: Predict the range that contains the aggregate number of official winning distances in lengths at the specified meeting.

• Official winning distances in lengths are calculated as follows:

• Dead Heat = 0
• Short head = 0.1 lengths
• Head = 0.2 lengths
• Neck = 0.3 lengths
• 1/4 length = 0.25 lengths
• ½ length = 0.5 lengths
• ¾ length = 0.75 lengths

• Bets are accepted for Greyhound racing held under the rules BAGS, GBGB and IGB and are settled on the official result.
• Bets are accepted at the advertised special price. All odds are subject to fluctuation and bets placed will be settled at the price the time the bet was confirmed.
• The officially declared winning distance is calculated between the first two greyhounds past the post that have completed the race having followed the correct course. 
• The maximum winning distance per race is 10 lengths.
• Void races will be awarded 2 lengths.
• If three or more races are abandoned or made void at the selected meeting and the over selection in the market has been won, bets placed on that selection in this market will have won and will be settled as winners.
• Bets placed on other selections will have already lost.
• If three or more races are abandoned or made void at the selected meeting and the over selection in the market has not been won bets placed on this market will be void.
• Adjustments to settlement will not be made for amended results or adjudications made by governing bodies after the weigh-in when the official result is declared.

 

6. Forecast Betting

Market description: A forecast requires you to pick the first and second in the correct order.

• Bets are settled as straight forecasts in accordance with the computerised starting price forecast returns.
• Should a non-runner be selected in a forecast, the bet will be settled as a win single on the remaining selection.
• In reversed or combination bets, each forecast is treated separately.

 

7. Straight Tricast Betting

Market description: A straight tricast requires you to pick the first, second and third in the correct order.

• Tricasts are accepted on races of six or more runners, unless indicated otherwise.
• Bets will be settled at the official tricast dividend.
• If one of the selected greyhounds is withdrawn from the race at any time, bets will be settled as a straight forecast on the remaining greyhounds.
• If two of the selected greyhounds are withdrawn the bet will be settled as a single on the remaining greyhound and if all 3 are withdrawn the bet will be made void.
• If one of more withdrawn greyhounds reduce the number of runners in the given race to five or fewer, bets on this market will be settled as a forecast on the selections nominated to finish first and second.
• If there is a dead heat for first, second or third place, a separate dividend will be declared for each winning tricast combination.
• If only two runners finish the given race, bets on this market will be settled as a forecast on the selections nominated to finish first and second. All other tricast bets will have lost.
• If only one runner finishes the given race, bets on this market will be settled as an SP win single on the selection nominated to finish first. All other tricast bets will have lost.

 

8. Combination Tricast Betting

Market description: A combination tricast requires you to predict three or more greyhounds to finish first, second and third in any order.

• Combination tricasts are accepted on races of six or more runners, unless indicated otherwise.
• Bets will be settled at the official tricast dividend.
• Combination tricast bets are made up of equal stakes to cover the number of possible outcomes, meaning that a £2 combination tricast on three runners has a total stake of £12.

• 3 selections: 6 bets
• 4 selections: 24 bets
• 5 selections: 60 bets
• 6 selections: 120 bets

• If one or more of the selected greyhounds is withdrawn from the race at any time, and at least three selections remain, bets placed on this market will be broken down into separate bets being settled as separate tricasts and forecasts.
• If only two selections remain, bets on this market will be broken down into separate bets being settled as separate forecasts and SP win singles.
• If all selected greyhounds are withdrawn from the race, bets on this market will be void.
• If one of more withdrawn greyhounds reduce the number of runners in the given race to five or fewer, bets on this market will be settled as a combination forecast.
• If there is a dead heat for first, second or third place, a separate dividend will be declared for each winning tricast combination.
• If only two runners finish the given race, bets on this market will be settled as a forecast on the selections nominated to finish first and second in each tricast combination.
• All tricast combinations that do not nominate the greyhounds finishing first and second in the correct order will have lost.
• If only one runner finishes the given race, bets on this market will be settled as an SP win single on the selection nominated to finish first in each tricast combination.

 

9. Trap Challenge

Market description: For the Trap Challenge, predict the trap that will win the most races at one selected meeting or alternatively at two selected meetings combined.

• Trap Challenge bets are settled on the designated races only.
• If no races are designated on the market then where BAGS/SIS or TV races form only part of a meeting bets will be based on the BAGS/SIS/TV races only.
• Likewise, the same principle will apply if we advertise that bets are based on a specific number of races.
• Bets are unaffected by reserves, vacant traps, void races or meetings abandoned once they have started.
• Where no race(s) take place after a bet is struck, the bet is void.
• In the event of one meeting not starting all bets containing this meeting are void.
• If a race finishes as a dead heat each trap will receive a ‘half-win’ (3-way dead heat ‘one third-win’ etc.).
• If two or more traps record the same number of wins/points, dead heat rules apply.
• Unless betting in-play is available any bet accepted after the “no more bets time” for the first race will be void, win or lose.
• Singles only accepted.

 

10. Re-Runs

• Where a race has been declared a no-race and is re-run, all bets will stand for the greyhounds that take part in the re-run, but single bets may be cancelled by mutual agreement.
• The prices returned on the re-run will govern the settlement.
• Prices laid on a no-race will stand for the re-run race unless there is a non-runner, in which case all bets will be settled at SP.
• Bets may be cancelled by mutual agreement prior to the market being re-formed.
• A re-run greyhound race is taken in the order in which it was originally placed in the programme, irrespective of the time at which it was re-run.
• Where a race has been declared a no-race and is not re-run, ALL bets for that race will be made void and will not count for any additional race, (e.g., a reserve race).

 

12. Greyhound Tote Pools

• Unless advertised otherwise, we do not accept bets on UK or Irish greyhound racing at Tote odds.
• Any such bets accepted in error will be settled at the starting price equivalent with the exception of place only or accumulative pool bets such as Quinellas, Duellas etc, which will be made void.

 

13. Match Betting

Market description: Predict which greyhound will obtain the best finishing position.

• If one greyhound fails to complete the course, the other greyhound will be deemed the winner.
• If both greyhounds fail to complete the course, bets are void.

Back to top

---

11. NUMBERS BETS

 

1. Acceptance

a. Bets are accepted up to the no more bets time broadcast by our service provider.

• Where a no more bets time is not broadcast by our service provider bets will be accepted up to 15 minutes prior to the draw being made.
• Any bet placed after this time will be void unless we are satisfied that the bet was placed before the draw started.

b. Where a timed/named draw is selected but the bet is accepted after the day’s corresponding draw has taken place, SINGLE bets will stand for the next occasion that the named draw takes place.

c. Where more than one draw is selected bets will be settled on the actual time/named draws.

• If a draw does not take place, bets are void.

d. Lotto bets are settled on the official result and we cannot be responsible for incorrect results published in error.

e. For details of the maximum payout to any one customer or group/syndicate of customers, acting together who have backed the same number of selections, please see the Maximum Winnings section of these Fair Deal Rules.

 

2. Choosing which Draw

a. Where a draw has not been chosen, bets will be settled on the first Main draw to take place.

b. Where the draw includes a ‘Booster’ or ‘Bonus’ ball, all bets will be deemed to be for the 6 number draw unless otherwise stated.

 

3. Consolations and Bonuses

a. Numbers bets will not qualify for consolations or bonuses if placed on our range of special bet slips.

b. In “bet for up to a million”, if you match all 6 numbers (excluding the bonus ball) you will win a free share of £1 million Jackpot pool.

• The £1 million Jackpot pool will be divided equally between those bets that correctly match 6 numbers (excluding the bonus ball) in the relevant draw.

 

4. 49’s

a. 49’s takes place twice daily every day.

• Six numbers plus a Bonus Number known as the Booster are drawn from balls marked 1-49.

b. Simply predict the numbers drawn, with or without the Booster ball, and if your bet is successful, you will receive the full accumulative odds advertised.

c. The draw is broadcast live and results are displayed in all branches following each draw.

• Results are also available by calling 087 2010 2010 (calls cost 10p per minute) or by visiting www.49s.co.uk

 

5. Irish Lotto/Daily Millions

a. The Irish National Lotto draw takes place on a Wednesday and a Saturday evening at 8:00 PM.

• There are three draws on each of these evenings - a Main Draw (Lotto), a Second Draw (Lotto +1) and a Third (Lotto +2).
• Regardless of the order in which the draws take place any bets nominating First draw will always be considered as a bet for the Main Draw (Lotto).
• Bets nominating the Second Draw will stand for Lotto+1 and bets nominating Third Draw will stand for Lotto+2.
• Six numbers plus a bonus number are drawn from balls marked 1-47.

b. The Daily Millions Draws take place every lunchtime and evening.

• Six numbers plus a bonus number are drawn from balls marked 1-39.
• There are two draws – a Main Draw (Lotto) and a Second draw (Lotto +1).

c. Results will be displayed in shop.

• Alternatively, they can be found at www.lottery.ie

 

6. Spanish Lotto

a. The Spanish Lottery (La Primitiva) takes place on a Thursday and Saturday evening at 8.30 PM.

• Six numbers plus a bonus number (Complementario) are drawn from balls marked 1-49.

b. Results will be displayed in shop.

• Alternatively, they can be found at www.elgordo.com/results/lottoen.asp

 

7. New York Lotto

a. The New York Lottery takes place on Wednesday and Saturday nights.

• There is one draw on each of these nights.
• Six numbers plus a bonus number are drawn from balls marked 1-59.

b. Simply predict the numbers drawn with or without the bonus ball and if your numbers are correct, you will receive the full accumulative odds advertised.

c. Results will be displayed in shop.

• Alternatively, they can be obtained from www.nylottery.org/indexphp

 

8. Lucky 6

a. Lucky 6 is a lotto style game that contains 49 numbers.

• 35 of them will be randomly chosen in each game. You must match 6 numbers to win.
• The game is played live every few minutes in William Hill shops.
• There are 30 different pay-outs and the quicker you match your numbers with the ones being selected on screen, the higher your winnings.

b. Select 6 numbers for one straight bet.

• However, for more chances you can chose between 7 and 12 numbers.
• Choose your stake for your bets and mark in the box provided.
• Select the number of games you wish to bet on by marking the appropriate box.

c. Your bet will automatically stand for the next Lucky 6 game to take place, plus any subsequent games if you have selected more than one event.

d. Bets are accepted up until the no more bets time for each game.

• Any bet placed after that will stand for the next game to take place.

Back to top

---

12. BONUS & CONSOLATION BETS

 

1. General Rules

• The maximum winnings for bonus bets are covered in the categories listed in the maximum winnings section of our Fair Deal Rules.
• Each way bets are settled win to win and place to place.
• Ante post selections are not accepted in bonus bets.
• Bonuses and consolation payments are based solely on winnings and do not include any stakes.
• Bets on virtual racing/sports or numbers bets will not qualify for bonuses or consolations if placed on our range of special bets.

 

2. Lucky 15/31/63

a. BONUS

• Lucky 15 | 4 winners | 10% added to winnings
• Lucky 31 | 5 winners | 20% added to winnings
• Lucky 63 | 5 winners | 10% added to winnings
• Lucky 63 | 6 winners | 25% added to winnings

b. CONSOLATION

• Only one winner, double the odds.
• In each way bets, the consolation only applies to the win part of the bet.

c. BONUS & CONSOLATION QUALIFICATION

• All selections must run.
• Only one selection per race is allowed.

 

3. Forecast Lucky 15

Market description: Simply choose two horse or greyhound selections in each of four races to make 4 forecast singles, 6 forecast doubles, 4 forecast trebles and a forecast accumulator.

a. STAKES

• The Forecast Lucky 15 requires 15 stakes straight, 80 stakes reversed (no other permutation is allowed).

b. BONUS

• All 4 forecasts correct - 25% added to winnings.

c. CONSOLATION

• Only 1 successful forecast - 50% added to the return.

d. BONUS & CONSOLATION QUALIFICATION

• All selections must run.
• Only two selections per race are allowed.

e. NON-RUNNERS

• In the event of non-runners, forecasts will be settled as singles on the remaining selection/s.

 

4. Union Jack

Market description: Simply choose one horse or greyhound in each of nine races to make eight trebles or patents.

a. BONUS

• If you select 2 or more win trebles the bonus advertised on our special bet slip will be applied to the returns from the successful trebles.

b. CONSOLATION

• If selection number 5 is a winner and there are no winning trebles a free single inclusive of stake will be paid.

 

5. Tricast Plus

Market description: The Tricast Plus is a special bet that requires three or more selections to finish 1st, 2nd and 3rd in any order with added consolations.

a. NON-RUNNERS

• If one of the selections for a Tricast is a non-runner, the bet will be settled as a computer straight forecast on the remaining two selections which must finish 1st and 2nd in the order written.

  • Example: If the selections for a Tricast are A-B-C, then if B is a non-runner, the bet will be settled as a computer straight forecast on selections A-C.

• If two selections for a Tricast are non-runners, the bet will be settled as a win single at starting price on the remaining selection.

b. NON-TRICAST RACES

• Should a Tricast be accepted for a race where there is no official computer Tricast return then:

• In such case the placing of the horse selected to be 3rd will have no bearing on the settlement.

c. CONSOLATION

• A free consolation is paid to full cover Tricast bets.
• Where the first two runners selected finish first and second in either order with the remaining selection(s) failing to occupy third place.
• 3 selections 20% of the forecast return to the unit stake
• 4 selections 100% of the forecast return to the unit stake
• 5 or more selections 200% of the forecast return to the unit stake

d. QUALIFICATION

• Bets must be full cover tricasts.
• All selections must run (if only two selections finish 1st and 2nd when any other selection is a non-runner, a return is payable under normal tricast returns).
• The race covered must be an official/William Hill tricast race for which there is an official tricast return.
• There must be no ambiguity as to the two selections which are intended to qualify for a consolation forecast.

 

6. Pick 3 Plus

Market description: Simply choose 3 horse or greyhound selections in any Tricast race to give 6 reversed forecasts and a full cover Tricast.

• In addition, there is a choice of a free consolation or bonus.

a. STAKES

• The Pick 3 Plus requires 6 forecast stakes and 6 Tricast stakes which may be of different amounts.

b. BONUS

• If the selections finish 1st, 2nd and 3rd in the order indicated, the Tricast return will be doubled or alternatively, you may choose the following consolation which must be indicated when placing your bet.

c. CONSOLATION

• If all forecasts and Tricast are unsuccessful, but the first named selection wins, a free win single will be paid to the Tricast unit stake.

d. QUALIFICATION

• All selections must run.
• The race covered must be an official/William Hill tricast race for which there is an official tricast return.
• The bet must be staked for both forecasts and tricasts.

e. OTHER RULES

• Only one bonus/consolation will apply.
• In the event of non-runners, forecasts will be settled as a win single on the remaining selections and tricasts will be settled in accordance with our Tricast Plus rules.
• Where no individual stakes are indicated, the total stake will be divided equally between forecasts and tricasts.

 

7. Super Plus

Market description: Simply choose one horse or greyhound, in a full cover bet of four, five, six, seven or eight selections.

a. CONSOLATION

• A free win single, excluding stake will be paid as follows:

  • Goliath - 8 times the unit stake
  • Super Heinz - 6 times the unit stake
  • Heinz - 4 times the unit stake
  • Canadian - 2 times the unit stake
  • Yankee - 1 times the unit stake

b. QUALIFICATION

• Selection number 1 must be the only winner regardless of the number of placed selections in each way bets.
• All selections must run.
• In each way bets the consolation applies to the place part provided the selection wins.

 

8. Forecast Patent Plus

Market description: Simply choose two horse or greyhound selections in each of three races to make 3 forecast singles, 3 forecast doubles and a forecast treble.

• In addition, there is a free forecast double consolation.

 

a. STAKES

• The Forecast Patent Plus requires 7 stakes straight, 26 stakes reversed.

b. CONSOLATION

• Where the selected forecasts are correct in both of the first two legs and the winner is selected in the third leg with the other selection failing to finish either 2nd or dead heat for 2nd place, the following consolation will be paid.
  • 50% will be added to the returns of the correct forecast double.
• Where the selection nominated to win the third leg dead heats for 1st place with any runner other than the selection nominated to be 2nd, then 25% will be added to the returns of the forecast double.
• The first, second and third legs are determined by the order in which the selections are indicated and not by the time order in which races are run.

c. QUALIFICATION

• All selections must run.
• There must be five or more runners in each race.
• In the event of non-runners, forecasts will be settled as a win single on the remaining selection.

Back to top

---

13. GENERAL FOOTBALL RULES

 

1. Acceptance/Settlement

a. All odds are subject to fluctuation and are based on the result at ‘full-time’ (the terms 'full-time', '90 minutes play' and 'normal time' are all used to denote the period of play which includes injury time but not scheduled extra time, penalty shoot-outs etc.).

b. Dates and kick off times of matches shown on our coupons, terminals and website are for guidance purposes only.

c. Whilst every effort is made to ensure live scoreboards on our terminals and website are accurate, information (such as time of match and score) is intended as a guide only and we assume no liability if the information is incorrect.

d. If an accumulator or multiple bet is reduced by void selections, the bet will still stand on the remaining selections.

• A six-fold will be reduced to a five-fold; a five-fold will be reduced to a four-fold etc.

e. Settlement of all stats markets will be based on data provided by OPTA (Part of the Stats Perform Group) where covered. Where OPTA do not cover a match, bets are settled using our alternative feed providers. 

• As this is a subscription service, we will provide the data supplied to us upon request. 
• OPTA may occasionally make amendments to their data to ensure accuracy. We will settle markets based on their final decision. 
• Adjustments to the settlement of markets won’t be made for changes or adjudications made by governing bodies after the event. 
• OPTA have a long-established list of ‘Event Definitions’ which are adhered to across all of their data collection centres. They can be accessed at www.statsperform.com/opta-event-definitions.
   

 

2. Match Betting

Market description: Predict the result of the match at the end of normal time.

• Unless otherwise stated on our coupons, on our text screens or on our website, singles and upwards are accepted on all matches.
• There is no limit to the number of home, draw or away selections allowed.

  • However, bets placed in shop on a mark sense coupon are limited to a total of 24 selections.

• In the event of a match not being played over 2x45mins halves, settlement will be as follows (unless specifically stated in the event):

• All markets where a winning selection has been established will be settled as normal.
• All markets where there's no established result (including the 90 Minutes market) will be made void.
• The exception to the above rule is where a match is played over 90 mins but split into periods (Example: 3x30mins). All bets will be settled as normal apart from those that refer specifically to half betting, which will be made void.

• This includes any injury/stoppage time added on by the match official at the end of normal time.
• Extra time and penalty shoot-outs don't count unless otherwise stated.

 

3. Postponed Matches

Description: A postponement is deemed to be where a match is not played on the day it is schedule.

• A postponed match can occur for a variety of reasons (though not exclusively); inclement weather and conditions, security/policing, power failures, crowd trouble etc.
• Bets on a postponed fixture will be made void at the point of notification. Exceptions to this are:
  • If a fixture is rescheduled at the point of postponement and kicks off within 48 hours of original kick off time, then bets will stand.

• For the below leagues and competitions, bets will stand on matches where a new date is officially announced within 48 hours of the postponement. If no new date is announced within the 48 hours then the fixture will be deemed postponed indefinitely and made void for settling purposes.

• FIFA World Cup or UEFA European Championships (Finals)
• UEFA Champions League, Europa League and Europa Conference League matches (Not including qualifying)
• English FA Cup final
• English League Cup final
• William Hill Scottish Cup final
• Scottish League Cup Final
• English Play Off finals (English Championship, English League 1 and English League 2)

• If a match is rearranged within the same round of fixtures, agreed by the league or competition governing body, for reasons such as TV coverage etc, then this will not be deemed a postponement and bets will stand.

 

4. Abandoned Matches

Description: An abandonment is deemed to be where a match has been unable to play to completion and play halted, and not played out to conclusion on the same day.

• An abandoned match can occur for a variety of reasons (though not exclusively); inclement weather and conditions, security/policing, power failures, crowd trouble etc.
• In the instance where a match is deemed to have been abandoned, the following principles will be applied in settling bets:

• If a winning selection in a specific market has been established before the abandonment of the match, bets will stand, and settlement will occur as expected.
• If a winning selection for a specific market has not been established at the time of abandonment, all bets will be settled as void.

• A match that is interrupted (e.g. inclement weather), but then plays to a conclusion on the same day will not be deemed as an abandonment and all bets will be settled on the outcome at the end of the match.
• In the case of an abandonment, any subsequent replays/completions, award of the match result by governing bodies or pools panel decisions will not count toward settlement.

 

5. Change of Venue/Opponents

• Subject to Section 3, in the event of a match been played at a venue not published or known to us at the time the prices or handicaps are advertised, bets will stand provided the match is not played at the opponent’s ground, in which case selections for that match will be made void.
• In the event of a change of opponent from the one advertised, all bets for that match are void.

 

6. Outright or ‘Winner of Tie’ Betting Markets

• Where odds for ‘Outright’ or ‘Winner of Tie’ are offered as well as full time (90 mins) betting, (i.e., cup matches), unless ‘To Win Outright’, ‘To Lift the Trophy’ or ‘Winner of Tie’ is clearly indicated, all bets nominating a team to win will be settled on the result at full time (90 mins).
• Where there are no clear instructions on the slip as to which market was intended, but a price has been laid and clearly indicated, the bet will be settled on the market on which the price was available.

 

7. Goal or Match Stats Disputes

• Where a market is offered in a match for corners, free kicks, goal kicks, throw-ins etc if they are awarded but not taken, they will not count.
• However, where the market is offered for a specified time period i.e. 5 minutes corners, free kicks, goal kicks, throw-ins etc that are awarded but not taken will count.
• Bets of this nature will be settled on the stats available to us, in line with rule 13.1e above.

 

8. Player Performance Markets

• Unless stated otherwise, the named player must start the match for bets to stand.
• For bets on a named player to record an assist, complete a number of passes, shots etc these markets will be tracked and sourced in line with rule 1e above.
• Where a market is offered in a match for shots on target, a shot on target is defined as being any goal attempt that resulted in a goal being scored or would have resulted in a goal being scored but was stopped by a goalkeeper’s save or by a defender who is the last player.
• Shots hitting the frame of the goal (unless the ball goes in and is awarded as a goal), shots blocked by another player who is not the last man and long passes or crosses (even if dealt with by the goalkeeper) will not count as a shot on target.

 

9. Penalty Specials

• Unless advertised otherwise, bets on whether a penalty is awarded, scored or missed will be based on normal time.
• Extra time and penalty shoot-outs will not count.

 

10. Next Permanent Manager of a Club

• Unless stated otherwise, settlement will be based on an official statement from the club or on the club website stating that an individual has been appointed as manager of the first team for 10 consecutive competitive matches or more, even if they subsequently leave the club before 10 matches are completed.
• If no official clarification is given an individual who continues to be responsible for picking the first team for 10 consecutive competitive matches will be deemed the permanent manager for betting purposes.
• Stakes on all other selections will be lost.
• Bets on caretaker/interim managers will be declared winners for betting purposes if they are in charge for 10 or more consecutive competitive matches.

 

11. Club & International Friendlies

• When we display friendly matches, we will not necessarily indicate a home and away team.
• All bets will stand regardless of the venue at which the match is played.
• In friendly matches, if the match is scheduled for 90 minutes but is completed early due to the referee's discretion, all bets will stand on the final result.
• This doesn't include abandonments, which will be treated as normal.

 

12. Handicap Betting

Market description: Predict the result of the match after the handicap spread has been applied to one of the teams when one of the competitors receives a ‘start’ and this is added to their final score.

• All handicap betting is based on the result at full time.
• Extra time does not count.
• Where there is any doubt as to whether ‘traditional’ handicap betting or “Asian” handicap betting is intended the bet will be settled as a traditional handicap bet.

 

13. VAR (Video Assisted Referee)

• In the event of a VAR review, for settlement purposes the final outcome of said review will be used to determine settlement of all markets.
  • Should a penalty be retaken after a VAR review, for settlement purposes the first penalty is deemed irrelevant.
  • Settlement will occur on the final penalty taken in that period of play.
• Any action occurring during a period of play which is deemed not to be part of the game due to a VAR review bringing back play (such as shots on target, throw ins, corners, offsides etc) will not count.

  • The exception to this rule is yellow and red cards which will still stand if shown during this time and counted in the final match.

• For settlement purposes, a VAR review will be confirmed when a referee makes the VAR gesture (outline of a TV screen in the air) and then either changes or confirms the on-field decision.

 

14. Duplicate Names

• If there is more than one team or player with the same name and the selection has not been identified by either first name, team or qualifying price, the competitor with the lowest advertise price will be taken as the selection.
• If one of more competitors are quoted at the lowest advertised price, then the stake will be divided between them.

 

15. Match Event Timeframe

• Where we offer a market for an event to occur within a specified timeframe within the match the following will apply for settlement.

• Bets placed on the 1st to 15th minute will be settled on the events that occur from 0.00 – 14.59
  
• Bets placed on the 16th to 30th minute will be settled on the events that occur from 15.00 – 29.59 
• Bets placed on the 31st minute to half time will be settled on the events that occur from 30.00 until the half time whistle and will include anything that happens in added/injury time added on by the match official at the end of the first half. 
• Bets placed on 46th to 60th minute will be settled on the events that occur from the start of the second half to 59.59 
• Bets placed on 61st to 75th minute will be settled on the events that occur from 60.00 – 74.59
• Bets placed on the 75th minute to full time will be settled on the events that occur from 75.00 until the full-time whistle and will include anything that happens in added/injury time added on by the match official at the end of the second half.

• Unless specified as ‘taken’ in the market description events will be settled on the time the event is awarded not when it is taken.
• For settlement purposes, corners and throw-ins will be settled on the time the ball crosses the line and not when the whistle is blown by the match official.

 

16. Fair Play Award

• On occasion William Hill may make a Fair Play Award or Justice Refund.
• This is where we may pay out or void markets that have been settled as losers in line with these Fair Deal Rules as a goodwill gesture.
• These payments will be on specified markets and by doing so we do not accept any liability to pay out on other related markets, or any similar scenarios that may take place in other games.

• Example: Should Harry Kane score the first goal in a game, but have it ruled out by VAR due to a tight offside, we may decide to issue a Fair Play Award on any bets on Harry Kane in the First Goalscorer market.
• In this case, unless otherwise specified, bets on related markets such as anytime scorer, scorecasts, shots on target, total match goals etc will be settled in line with rule 13.1e.

 

17. Build #YourOdds

• Build Your Odds is a new feature available for selected football matches, which enables you to build your own multiple bets from selected markets within that event.
• This is available through our Self-Service Betting Terminals.
• If any leg of the Build Your Odds bet relates to an existing market, then rules for that market will apply.
• If any leg of the Build #YourOdds bet is void, then the whole bet will be voided, irrespective of the success or otherwise of all the remaining selections.
• You can add a maximum of 6 selections, subject to the maximum combined odds of 10,000/1 – so if you exceed these odds with less than 6 selections you will not be able to add any more.

Back to top

---

14. GOALSCORER MARKETS

 

1. General Rules

• Own goals do not count in goalscorer betting.

  • In the event of an own goal first goalscorer bets are not void but carry forward to the next goal.
  • For in-play first goalscorer betting if odds are quoted for an own goal and the first goal is an own goal bets on named players to score the first goal will be deemed to be losing selections.

• Goals scored by a goalkeeper do not count in goalscorer betting.

  • In the event of a goalkeeper scoring the first goal bets are not void but carry forward on to the next goal.
  • In the event the goalkeeper scores the last goal then bets will be settled on the previous scorer.

• Extra time does not count.

 

2. First Goalscorer

Market description: Predict the player who will score the first goal in the match.

• Every effort will be made to quote first goalscorer odds for all possible participants.

  • However, other players will always be quoted on request and will count as winners should they score the first goal.

• Bets on players not taking part in the match will be void.
• Bets on ‘first goalscorer’ where the selection comes on after the first goal is scored will be void, unless the first goal is an own goal or scored by a goalkeeper, in which case bets will stand.

  • If the selected player does not start the match but enters the field of play before the first goal is scored bets stand.

• If the selected player leaves the field of play before the first goalscorer market has been won, bets placed on that player in this market will have lost and will be settled as losers.
• If the final score is 0-0 or in the event of only own goals and/or goals scored by a goalkeeper in the match, the winning selection in the market will be no goalscorer.

 

3. Last Goalscorer

Market description: Predict the player who will score the last goal in the match.

• All outfield players that take part will be considered ‘runners’ for last goalscorer purposes.
• If the final score is 0-0 or in the event of only own goals and/or goals scored by a goalkeeper in the match, the winning selection in the market will be no goalscorer.

 

4. Anytime Goalscorer

Market description: Select a player to score at any time during the match.

• If selected player does not start the match and enters the field at any time, bets placed on that player in this market will stand.
• If the selected player leaves the field of play without scoring a goal, bets placed on that player in this market will have lost and will be settled as losers.
• If the selected player takes no part in the match, bets placed on that player in this market will be void.

 

5. Scorecast

Market description: Predict the first goalscorer and the correct score of a match in a special price double.

• In a scorecast if a player comes on after a goal has been scored or does not take part in the game, scorecasts involving that player will be settled as a single on the selected correct score at the appropriate odds.
• If the only goals in the match are own goals and/or goals scored by a goalkeeper, Scorecasts will be settled as singles on the selected correct score at the appropriate odds.
• If the match is abandoned after a goal has been scored scorecasts will be settled as singles on the selected first goalscorer at the appropriate odds.
• In a last goalscorer scorecast if the selected player leaves the field of play before the last goal is scored, bets placed on that player in this market will have lost and be settled as losers.

 

6. Wincast

Market description: Predict the first goalscorer and match result in a special price double.

• If the selected player does not start the match but enters the field of play before the first goal is scored, bets stand.
• If the selected player enters the field of play after the first goal scorer market has been won or takes no part in the match the bet reverts to the match market price at the time of bet placement.
• If the selected player leaves the field of play before the first goalscorer market has been won, bets placed including that player in this market will have lost and will be settled as losers.

 

7. Anytime Wincast

Market description: Predict the match result and anytime goalscorer in a special price double.

• Unless otherwise stated, extra time does not count.
• If the selected player does not start the match and enters the field at any time, bets placed on that player in this market will stand.
• If the selected player leaves the field of play without scoring a goal, bets placed including that player in this market will have lost and will be settled as losers.
• If the selected player takes no part in the match, bets placed including that player in this market will revert to the match result market prices at the time of bet placement.

 

8. Scorer of Two or More

Market description: Select a player to score two or more goals in the match.

• Bets placed on this market will stand if the selected player doesn’t start the match but comes on as a substitute at any point in the match.

 

9. Hat-Trick Scorer

Market description: Select a player to score three or more goals in a match.

• Bets placed on this market will stand if the selected player doesn’t start the match but comes on as a substitute at any point in the match.

 

10. Player to Score a Header or from Outside the Penalty Area

• Own goals do not count towards any markets offered on headed goals or goals scored from outside the penalty area, whether the market is for a named player or an unspecified player.
• If the selected player doesn’t start the match and enters the field at any time, bets placed on that player will stand.
• For “outside the penalty area” bets, the whole of the ball must be outside the penalty area at the time it was struck to count.

 

11. Player to Score in Both Halves

Market description: Predict a player to score in both halves of the match.

• If the selected player doesn’t start the match but enters the field of play during the first half, bets placed on this market will stand.
• If the selected player doesn’t start the match and doesn’t enter the field of play during the first half, bets placed on this market will be void.

 

12. Player vs Player Match Bets

Market description: Select a player to score more goals than another player from the options available.

• Unless odds are quoted for a tie, in the event of a tie bets will be void.
• If both/either selected players do not start the match but enter the field of play at any time, bets placed on those players in this market will stand.
• If both/either players take no part in the match, bets placed on those players in this market will be void.

Back to top

---

15. SOCCERSTATS

 

1. General Rules

• Soccerstats include goals, corners and bookings etc.
• Extra time does not count.
• Adjustments to settlement will not be made for any changes or adjudications made by governing bodies after the event.
• Own goals count.
• With the exception of markets offered for a specified time period of the match, corners awarded but not taken will not count for settling purposes.
• Re-taken corners will only count once.
• Bookings points are 10 for a yellow card and 25 for a red card.
• The maximum points per player per match is 35 (25+10).
• In all cards/bookings markets the maximum cards per player per match is two, regardless of whether a player is shown 2 yellow cards and then a red card.
• Only red or yellow cards issued to active players on the field of play prior to the final whistle will count.
• A player is deemed active when substituted until they leave the field of play, once they have left the field the player coming on is then deemed to be the active player.
• Cards issued retrospectively following a VAR review at half time count.
• Cards issued after the final whistle is blown following a VAR review or for any other reason do not count.
• First/next card issued: Where more than one player is issued with a card following the same incident, the player/team who is first shown a card by the referee will be deemed the winner.
• Last card issued: Where more than one player is issued with a card following the same incident, the player/team who is last shown a card by the referee will be deemed the winner.
• Unless otherwise advertised, tournament stats markets e.g., total tournament corners/red cards etc. are based on normal time but total tournament goals and any other markets involving goals/goalscorers will include extra time.

 

2. Team Performance

Market description: Predict how your selected team will perform in the match.

• Team performance comprises of points awarded to the nominated team for goals scored, corners taken and for keeping a clean sheet.
• Points are deducted for each red card the team receives.
• Extra time does not count.
• The team performance of two opposing sides may not be combined in a double or any other accumulative bet involving the same match.
• Team performance may not be combined in accumulative bets with selections taken from our range of other bets that are offered on the same match i.e., soccerstats, match result, first goalscorer etc.
• In the event of a match not being completed team performance bets will be void, unless a winning market has already been established, in which case bets will stand.
• Team performance points are calculated as follows:

• Each goal scored: plus 10 pts
• Clean sheet: plus 5 pts
• Each corner taken: plus 3 pts
• Each red card: minus 10 pts

 

3. Match Action

Market description: Predict how both teams will perform in the match.

• Match Action comprises of the total points awarded in a match (both teams’ points combined) for goals, corners taken, penalties and bookings.
• Singles and upwards are accepted.
• Match Action selections may not be combined in accumulative bets with selections taken from our range of other bets available on the same match.
• In the event of a match not being completed, all bets will be void unless a winning market has already been established, in which case bets will stand.
• Match Action points are calculated as follows:

• Each goal scored: 10 pts
• Each corner taken: 3 pts
• Each penalty: 10 pts
• Each yellow card: 3 pts
• Each red card: 10 pts

• The maximum points for a player who is booked is 13 (10+3). There are no minus points.
• Extra time does not count.

Back to top

---

16. FOOTBALL GOAL MARKETS

 

1. General Rule

• Extra time or penalty shoot outs do not count.

 

2. Correct Scores

Market description: Predict the score at the end of normal time on matches where we specifically advertise that correct score betting will be available.

• Correct score bets are not accepted on Australian matches or Scottish Junior matches.

 

3. Total Goal Minutes

Market description: For total goal minutes you have to predict the aggregate of the minutes of all goals scored in the match.

• Any goal scored in the period of added time at the end of the first half will count as 45 minutes and in added time at the end of the second half as 90 minutes.
• If a match is abandoned, bets on total goal minutes are void.

 

4. Time of First Goal

Market description: This bet requires you to predict the time frame in which the first goal will be scored.

• Singles and upwards are available on selected matches and own goals count.
• If no goals are scored all bets on nominated time frames are lost.
• If a match is abandoned after the first goal is scored, all bets stand. If a match is abandoned before the first goal is scored, all bets placed on the first goal being scored in the period of time (21 - 30 minutes etc.) up to but not including the time of abandonment are lost, e.g., match abandoned after 26 minutes - losing bets are those placed on 1-10, 11-20 minutes.

 

5. Match Goal Minutes/Goal Time

Market description: Predict that a goal will be scored in the nominated time frame e.g., 1-30minutes.

• The first 30 minutes counts from the start up to and including the 30th minute.
• The last 30 minutes counts for the period after and including the 61st minute until the full time whistle.
• Any goal scored in the period of added time at the end of the first half will count as 45 minutes and in added time at the end of the second half as 90 minutes.
• If a match is abandoned and the nominated time frame for match goal minutes is not completed bets are void unless a winning market has already been established.

 

6. Will Both Team Score

Market description: Predict whether or not both teams will score in the match.

• The bet has two options: YES or NO.
• YES: both teams will score.
• NO: only one team scores or neither team scores.
• Subject to General Football Rule 4, if a match is abandoned bets are void unless a winning market has already been established.
• Own goals count.

 

7. Total Goals

• Where it is not clear whether the bet is for ‘match’ total goals or ‘team’ total goals and the price does not determine the intention bets will be settled on total match goals.

 

8. Both Teams to Score First Half/Second Half/Both Halves

Market description: Predict whether both teams will score in the first half, or the second half, or both halves.

• Own goals count.

 

9. Score and Win

Market description: Predict the team that will win the match with both teams each scoring at least one goal.

 

10. To Win to Nil

Market description: Predict whether your selection can win the match without conceding a goal.

 

11. Match Winner and Over Goals

Market description: Predict a team to win and also the total number of goals scored in the match.

 

12. First Team/Last Team/Both Teams to Score

Market description: Predict the first team to score, the last team to score or one or both teams to score a goal in the match at any time.

• Bets are lost if the match finishes 0-0.

 

13. Both Score No Draw

Market description: Select both teams to score and either of the two teams to win the match in normal time.

• Bets are lost if the match result is a draw.

 

14. Player to Score Anytime, Team to Win, Both Teams to Score

Market description: Predict a player to score at any time, the team to win and both teams to score.

• If the player takes any part in the match, bets stand.
• If the player does not take part, bets are settled at the odds available for Score and Win.

Back to top

---

17. FOOTBALL SEASONAL/DIVISIONAL BETTING

 

1. Divisional Betting/Cup or Tournament Betting

Market description: Predict the league winner at the end of the season.

• League winners will be determined by the official rules of the respective league.
  • Therefore, a play-off or any other process which is used to determine the league winner will count.
• In divisional betting, with the exception of league winners involved in a play-off, the finishing positions of teams at the end of the scheduled programme of matches will determine placings.
  • No allowance will be made for relegation/promotion play-offs or subsequent enquiries by the respective leagues.
• If a team has points deducted or is disqualified by the official governing body, bets on this market will stand.
• Bets will stand on any team that does not complete all of its fixtures.
• Cup or tournament winners will be determined by the official rules of the respective governing body.
  • Bets will be settled immediately after the team being awarded the trophy/lifting the cup and any subsequent amendments to the result will not count.
• Bets on leagues where the originally published schedule of games is not completed for any reasons will be settled in accordance with section 6 rule 15.

 

2. Promotion/Relegation

Market description: Predict a team to be promoted/relegated from the division at the end of the season.

• League positions will be determined by the official rules of the respective league.
• A play-off or any other process which is used to determine promotion/relegation will count.
• If a team has points deducted or is disqualified by the official governing body during the course of the season bets on this market will stand.
• If a team does not complete all of its fixtures, bets placed on this market will stand.
• Bets placed will be settled from the results provided by OPTA, which will be based on the official competition rules, immediately after the completion of all matches on the final day of the season, or end of season play-off if applicable.
  • If a team is promoted/relegated by an official governing body or in any way other than points total immediately following the completion of all matches on the final day of the season, or end of season play-off if applicable, bets placed on that team in this market will have lost.
  • Adjustments to settlement will not be made for any changes or adjudications made by governing bodies after the event.

 

3. Divisional Handicap betting

Market description: Predict the league winner once every team has their handicap spread added to their actual points accumulated at the end of the season.

• Dead heat rules apply to teams that are level on points.
• Goal average/difference does not count.

 

4. Top Goalscorer in the Division Betting

Market description: Predict the top goalscorer in the division.

• Only league games in the regular season count.
  • Play-offs do not count.
• Goals scored in another division by players who move clubs will not count.
• Stakes will be lost on players who do not play any matches in the division.
• Dead heat rules apply.

 

5. Season Match Bets

Market description: Predict which team will achieve the highest placing at the end of the season.

• If both teams are level on points at the end of the season, then whatever means used by the official governing body to determine the highest placing will be used for settling purposes.

Back to top

---

18. FOOTBALL – OTHER MARKETS

 

1. Double Chance

Market description: This bet requires you to choose two results out of three possible pairings.

• There are three possible options:
  • Home or Draw
  • Away or Draw
  • Home or Away
• Extra time does not count.

 

2. Double Result (Half Time/Full Time Betting)

Market description: Predict the result at both half-time and full-time.

• Half time/full time betting is not available on Australian matches or Scottish Junior matches.

 

3. Draw No Bet

Market description: Predict the team to win the match and if the result at full time is a draw, your stake will be refunded.

 

4. Man of the Match

Market description: Predict which player will be nominated as man of the match.

• Bets will be settled on the award during the live UK broadcast.
• If there is no presentation or announcement, the broadcasters’ official website will be used for settlement purposes.
• If neither state a man of the match, then all bets will be void.
• If two players are awarded man of the match, dead heat rules apply.

 

5. To Win Both Halves

Market description: Predict whether your selection can score more goals than their opponent in each half.

• The bet consists of two 45 minute “mini matches”.
• If a match is abandoned, bets will be void.
• Injury time counts.

 

6. To Win Rest of the Match

Market description: Predict the result of a “mini match” based on the goals scored in the period between when the bet is placed and full time.

• Any goals scored prior to the bet being placed will not count.
• Subject to General Football Rule 4 if the match is abandoned, bets will be void.

Back to top

---

19. SPORTS BETTING

• If any sport, event or betting market is not covered by the rules listed in this document, then the rules on our website published at www.williamhill.com will apply to bets placed.
• A full copy of the rules for any sport can be requested by e-mailing customerhelp@williamhill.co.uk.

 

 

1. American Football

• Overtime counts for all markets available unless specified otherwise.
  • Example: Overtime will not count in any bets involving specific halves and quarters.
• Individual player bets e.g., 'first touchdown scorer' will stand if a player is “suited up” and ready to play.
  • Bets placed on a player who is not “suited up” will be void.
• For individual player or general touchdown scorer markets, these refer to Rushing, Receiving and Defensive/Special teams Touchdowns.
  • Passing Touchdowns do not count.
• Bets for all markets stand provided at least 55 minutes of play have taken place and an official result is declared.
  • If a match is postponed, bets are void unless it is the final of a competition - in which case all bets stand for the rescheduled match.
• Unless a price is quoted for a tie, any market where the result is a tie will be void.
• Bets on teams to win divisions, conferences or competitions will be settled on the official standings immediately after the last match in the division, conference or competition has finished and any subsequent amendments to the result will not affect bets.
• A full list of rules for this sport is available at www.williamhill.com.

 

2. Athletics

a. Outright Winner

Market description: Predict the winner of the event.

• The podium presentation will count as the result and any subsequent amendments to the result will not count.
• With the exception of single race events, bets placed prior to the start of an event are subject to ante post conditions and stakes will be lost on any competitor who withdraws or takes no part.
• Bets placed on a single race event or after an event has started are accepted on a non-participant – no bet basis and in the event of a withdrawal a Rule 4 deduction may be applied to winning bets placed prior to the withdrawal.
• If the selection does not engage in any competitive action after the bet is struck, the selection will be made void unless eliminated by competition rules.

b. Individual Heat Winner

Market description: Predict the winner of an individual heat.

• In the event of a competitor withdrawing prior to the start stakes will be refunded on the non-participant and a Rule 4 deduction may be applied to winning bets.

c. Number of Medals won

Market description: Predict the number of medals won.

• Where a market is offered on the number of medals won in the Olympics or a similar competition, unless otherwise stated, settlement will be based on the official medals table for all events once the medals ceremony for the final event has taken place.

d. Postponed or Abandoned

• Where an event in the Olympics (summer and winter), World or European Championships is postponed or abandoned bets will be void, unless the event is completed before the closing ceremony of the games in which case bets will stand.
• If any event in any other competition is postponed or abandoned, bets will be void.

e. Ante Post

• Ante post rules apply to all Athletics bets placed before the day of the event starting unless otherwise stated.

 

3. Baseball

• Listed Pitchers: All pre-match baseball betting is offered on the basis that both the pitchers listed at the time the bet is struck start the game and throw at least one pitch each.
  • If either pitcher fails to start, all bets placed pre-match are void but bets placed in-play stand.
  • The exception to this is if only one pitcher is replaced, then all bets on the remaining pitcher’s individual stats will stand.
• The game must go at least 9 innings of play (or 8.5 if the home team is ahead) for bets to have action, otherwise bets are void unless a winning market has already been established. The only exceptions are:
  • A bet placed on the pre-match money line, where bets will stand provided there are at least 5 full innings of play unless the team batting second is leading after 4.5 innings. If the game is called, or suspended, after this point of the game is reached, then the winner is determined by the score after the last full innings (unless the team batting second scores to tie or takes the lead in the bottom of the innings, in which case the winner is determined by the score at the time the game is called). With the exception of MLB playoff games, suspended games do not carry over.
  • When a Mercy Rule is called because one team is in an unassailable lead, in which case bets stand.
  • In any Double Headers in leagues where the match is played over a scheduled 7 innings. These matches must go at least 7 innings of play (or 6.5 if the home team is ahead). In the event of a tie, bets are void. The pre-match money rule exception as above will still apply.
• Extra innings (overtime) count unless specified otherwise.
• Postponed match: All bets void if postponed to another day unless the match day is changed within the same round of fixtures to accommodate TV schedules, in which case bets stand.
• Bets on league/tournament winners will be settled on the official standings immediately following the last match in the league/tournament and any subsequent amendments to the result will not affect bets.
• A full list of rules for this sport is available at www.williamhill.com.

 

4. Basketball

• If a match is abandoned after play has started, bets other than outright win are void, unless a winning market has already been established, in which case bets will stand.
  • Outright win bets stand provided that 43 minutes of an NBA match have been played or 35 minutes of an NCAA match.
  • In other competitions, bets will stand if an official result is declared.
• The exception to these abandonment rules is for matches played in the Olympic Games, where bets will stand on the match if it is played before the closing ceremony.
• The game must start on the scheduled date for bets to stand.
• Postponed match: All bets void with the exception of matches played in the Olympic Games, where bets will stand on the match if it is played before the closing ceremony.
• Where the result of a two-way market is a tie, bets will be void unless odds are quoted for the tie.
• For all basketball matches that are part of a two-legged tie (e.g., Champions League, Europe Cup), all the markets will be settled on regular time only.
  • Any Extra Time played due to a tie being level at the end of normal time will not count for betting purpose.
• Bets on teams to win a conference, league or championship will be settled on the official standings immediately following the last match in the conference, league or championship.
• Unless otherwise stated, in individual player total markets, if the named player takes any part in the match bets stand, otherwise bets are void.
• Pre match rules apply for in play markets, unless otherwise stated.
• A full list of rules for this sport is available at www.williamhill.com.

 

5. Boxing

a. General Rules

• A fight is defined as having started once the bell is sounded for the beginning of the first round.
• Should there be a withdrawal or a substitution of one of the boxers concerned, bets will be void.
• In the event of a ‘no contest’ being declared or a technical draw being declared within the first four rounds, all bets will be made void unless the outcome of a particular market has already been decided.
• If a bout is postponed, bets are void, with the exception of the Olympic Games, where bets will stand on the bout if it’s fought before the closing ceremony.
• The bell will signal the end of a round and the bell being sounded again will signal the start of the next round.
  • Therefore, a boxer who withdraws after the bell is sounded to signal the start of the next round will be deemed to have lost in that round, even if there is no competitive action in the round.
  • If a boxer withdraws during the period between rounds, the fight is deemed to have ended in the previous round.
• The Super Series Boxing fights are settled on the outcome declared by three judges’ scorecards and don’t include countback/4th judge/other tie breaking methods.
• If for any reason the number of rounds on which we’re betting is changed, bets will stand on all markets, unless reference is made in the individual market rules.

b. Bout Betting

Market description: Predict the boxer who will win the fight.

• A price will be offered for a draw and in the event of that occurring bets on either boxer to win will be lost.
• Outright bets are settled on the result as declared in the ring and are not subject to any revisions or amendments made after the boxers have left the ring.

c. Round by Round betting

Market description: Predict the round in which your selection will win the fight.

• Betting on rounds, or groups of rounds is determined by a boxer winning by a KO, TKO or disqualification during that round or group of rounds.
  • In the event of a Technical Decision (TD) before the end of the fight, all bets will be settled as a win by decision.
• If for any reason the selected number of rounds on which we are betting is changed, all round by round bets will be void.

d. Method of Result

Market description: Predict the method by which the result of the fight will be decided.

• A price will be offered for the draw and in the event of a draw stakes are lost on a KO, TKO, Decision, Technical Decision or a Disqualification.

  • In the event of a technical draw, bets are void.

• The method of result declared in the ring immediately after the fight will be used for settlement.
• If no method of result is declared in the ring, Boxrec.com results will be used to settle all markets including #YourOdds.

 

6. Cricket

a. General Rules

• At least one ball must be bowled in play after a bet is struck for any bet to stand, unless the bet is struck in-play on the match result market in which case the bet will stand, even if there is no further action in the match.

b. Match Betting (excluding County Championship Games)

i. Outright betting: If a match is shortened, bets will be governed by the official competition rules. Where no official result is declared, outright bets will be made void.

ii. Subject to section b) i., when no price is offered for the tie and the official result is a tie any means introduced by the official governing body to determine a winner will count i.e., “bowl off”, “super over” etc.

• Super overs and bowl offs will not count for the settlement of any other market.
• If after this the result is still a tie or no other means are introduced by the official governing body to determine a winner, dead heat rules will apply.

iii. Tied Test Match: In the event of a tied test match (i.e., where all innings have been completed and both teams have the same score) dead heat rules will apply and stakes on the draw will be lost.

iv. If a match is abandoned due to outside interference, and no official result is declared, bets will be made void.

v. For bets on totals in a match e.g., sixes, boundaries, runs etc. to stand in a county championship or test match, at least one ball must be bowled.

vi. If the intervention of rain or any other delay results in the number of overs being reduced from that scheduled when the bet was struck, with the exception of bets on total team runs, all open bets on totals in a Twenty 20 match will be void if the reduction is by 3 or more overs and void in other limited overs matches if the reduction is by 5 or more overs.

• For total team runs, the full number of overs specified must be bowled for bets to stand unless a team is bowled out.

vii. The number of wides is determined by the total number of wides recorded in the extra’s column of the scorecard.

viii. Penalty runs added to the team total because of a slow over rate by the bowling team will count for total team runs but not count for bets involving an individual over or specified number of overs e.g., 5, 10, etc.

c. Country Championship Match Betting

• Unless betting in-play is available, bets will only be accepted up to the advertised start of play on the first day of the match.
• Unless betting in-play is available, no price will be offered for the draw.
• When no price is offered for the draw, in the event of a draw, all bets on the match result will be made void.
• In the event of a tie, dead heat rules will apply.
• Abandoned or postponed matches are void.

d. Top Batsman

• Betting is available on the first innings only, unless otherwise stated.
• Bets on Test and County Championship matches stand regardless of the number of overs bowled.
• For bets to stand on One Day matches, a minimum of 20 overs must be bowled.
• For bets to stand on Twenty 20 matches, a minimum of 10 overs must be bowled.
• Dead heat rules apply.
• Retired/hurt players will be classed as runners for Top Bat.
• Bets placed on any player not in the starting 11 or not named as a designated substitute are void.
• If a designated substitute plays any part in the match, all bets relating to him stand.
• Bets on any unused designated substitutes are void.
• Bets on players who are selected but do not bat will be deemed to have scored zero runs.

e. Top Wicket Taker/Top Bowler

• Betting is available on the first innings only, unless otherwise stated.
• Bets on Test and County Championship matches stand regardless of the number of overs bowled.
• For bets to stand on One Day matches a minimum of 20 overs must be bowled.
• For bets to stand on Twenty 20 matches a minimum of 10 overs must be bowled.
• If 2 or more players take the same number of wickets dead heat rules apply.
• Bets placed on any player not in the starting 11 are void and those who do not bowl are deemed to have taken zero wickets.
• If no wickets fall in the innings, then all bets on the market will be void.

f. Next Man Out

• Both players must be at the crease at the same time for bets to stand.
• In the event of neither player being dismissed or one of the players retiring hurt before a wicket has fallen, bets will be void.

g. Named batsman to reach/not reach a specific number of runs (score)

Market description: Predict whether a named batsman will reach or not reach a specific score i.e. 20 runs, 50 runs etc.

• In limited overs matches, if the innings is reduced by adverse weather conditions or if a player retires hurt, then bets will be void, unless the player is subsequently out, or his final score is greater than at the time of bet placement.
• In Test match cricket, if a player retires hurt, then bets will be void unless the player is subsequently out, or his final score is greater than the quote at the time of bet placement.
• In all forms of cricket, a batsman must face at least 1 ball for bets to stand.

h. Betting on what will happen in a specified number of overs (Runs, boundaries etc)

• If the stated overs are reduced due to rain or any other delay, including the team declaring, then bets will be void unless a winning market has been established.
• If the stated overs are not completed due to the batting team being bowled out or reaching their target, then all bets stand. For bets on a single over please refer to section c).
• Where betting is available on whether the total runs scored in a specific number of overs is odd or even, zero will be deemed to be an even number.
• Where a market is offered for a single over and the full over is not completed due to the team being bowled out or reaching their target, bets will stand provided one ball is bowled.

  • However, if the over is not completed due to adverse weather conditions or the team declaring then bets will be void unless a winning market has been established.

i. Team to score most boundaries/fours/sixes in the match

Market description: Predict the team that will score the most boundaries in a match.

• Only those scored off the bat will count.
• Boundaries include fours and sixes.
• For bets on totals in a match e.g., boundaries, fours, sixes, runs etc. to stand in a County Championship or Test Match at least one ball must be bowled.
• If the intervention of rain or any other delay results in the number of overs being reduced from that scheduled when the bet was struck all open bets on boundaries, fours and sixes in a Twenty 20 match will be void if the reduction is by 3 or more overs and void in other limited overs matches if the reduction is by 5 or more overs.

j. A full list of rules for this sport is available at www.williamhill.com.

 

7. Cycling

a. Race Winner

Market description: Predict which cyclist will win the race.

• In the event of a disqualification or amended result, bets will be settled on the result at the time of the podium presentation.
• Ante post rules apply to bets placed prior to the start of the following events and stakes will be lost on any competitor who withdraws or takes no part:

• Tour De France outright winner
• Giro D’Italia outright winner
• Vuelta A Espana outright winner
• Paris-Roubaix
• Tour of Flanders
• Milan San-Remo

• In all other race winner markets, bets placed before the race begins will be refunded on non-participants and a Rule 4 deduction may be applied to winning bets.
• In all multi-stage events, if any stage is cancelled or the route is altered, the official standings after the last completed stage will be used for resulting purposes if at least one stage has been completed.

  • In multi-stage events where the prices are revised, any bets placed after the final completed stage will be made void.

b. Stage Winner

Market description: Predict which cyclist will win a specific stage of the event.

• Stakes will be refunded on non-participants and a Rule 4 deduction may be applied to winning bets.
• In the event of a disqualification, bets will be settled on the result at the time of the podium presentation.

c. A full list of rules for this sport is available at www.williamhill.com.

 

8. Darts

• If a match is shortened or not completed, the player progressing to the next round in a knockout competition will be deemed the winner and league matches will be settled on the official result.
  • Handicap bets and other markets will be void unless a winning market has already been established.
• If a match is postponed or cancelled, bets will be void unless the match is rescheduled and takes place the following day.
• A full list of rules for this sport is available at www.williamhill.com.

 

9. eSports

• Settlement will occur in real time and will be taken from the feed supplied by our service providers, which will be based on the official competition rules, immediately after the event is finished.
  • In the event of a tiebreaker being used to decide the overall outcomes of the event – the result including the outcome of the tiebreaker will be used for settlement purposes. 
  • Adjustments to settlement won’t be made for any changes or adjudications made after the event.
• In an instance where one team is forced to play without a full team, the whole match will be made void.
• If a match is postponed or re-scheduled, bets placed on this market will stand providing the match is played within 48 hours of the scheduled start time.
  • If a match is postponed and not played within 48 hours, bets placed on this market will be void. 
• If a match is suspended due to, although not exclusively: equipment malfunction, loss of connection, a restart of a game with change of in-game characters etc., bets placed on this market will stand provided the match is completed within 48 hours of the scheduled start time.
  • If a match is suspended and not completed within 48 hours, bets placed on this market will be void. 
• A full list of rules for this sport is available at www.williamhill.com.

 

10. Gaelic Football/Hurling

• Unless otherwise stated, all bets are settled on the result at the end of normal time.
  • Injury time counts but extra time does not count.
• In the event of a dispute over points/goalscorer, settlement will be based on the decision of the GAA immediately after the match has finished.
  • Any subsequent amendments will not count.
• Abandoned/Postponed Matches
• If a match is abandoned, bets are void unless a winning market has already been established.
• If a match is postponed, bets will be void unless the match is rescheduled to take place on the following day.
• A full list of rules for this sport is available at www.williamhill.com.

 

11. Golf

a. General Rules

• A player is deemed to have played in a tournament or specific round once they’ve teed off.
• If a player withdraws, retires, or is disqualified after having teed off, bets placed will stand.
• If a player withdraws or is disqualified before the tournament begins, or before they tee off in the first round, bets placed on that player will be void and other bets in this market may be subject to a Rule 4 deduction.

b. Tournament Winner

• Tournament winner and placings will be determined by the official rules of the respective governing body provided at least 36 holes are completed.
  • If less than 36 holes are completed bets on the tournament, winner will be void.
• A player being awarded the winner’s trophy will be deemed an official result, as will a play-off, additional round, or any other process which is used to determine the winner and placings.
• If there’s a tie for any place, dead heat rules apply.
• If there’s a change to or reduction in the scheduled number or rounds or holes played in the tournament bets on this market will stand.
  • The exception to this will be bets placed after the last shot of the previous completed round, which will be made void.
• If a player misses the cut, bets placed on this market will stand.
• Adjustments to settlement won’t be made for any adjudication made by the governing bodies after the event.

c. Tournament Threesomes

• Tournament placings will be determined by the official rules of the respective governing body.
  • This includes a play-off, additional round or any other process which is used to determine placings.
• If there’s a tie for placings, dead heat rules will apply. 
• If there’s a change to or reduction in the scheduled number or rounds or holes played in the tournament bets on this market will stand.
  • The exception to this will be bets placed after the last shot of the completed round, which will be made void.
• If a player misses the cut, bets placed on this market will stand.
  • If all players within the group miss the cut, the player with the lowest overall score will be the winning selection in this market. 
• Adjustments to settlement won’t be made for any adjudication made by the governing bodies after the event.

d. A full list of rules for this sport is available at www.williamhill.com.

 

12. Ice Hockey

General Rules

• Overtime and shootouts will count for US Hockey (NHL / AHL / OHL / WHL / QMJHL), however, they will not count towards settlement of non-UK Hockey matches.
• Adjustments to settlement won’t be made for any changes or adjudication made by governing bodies after the event.
• A full list of rules for this sport is available at www.williamhill.com.

 

13. Motor Racing/Motorcycle Racing

a. Championship Winner

• Bets placed on this market will be settled on the official standings following the completion of the final race of the championship.
• If there’s a change to the scheduled venue of one or more races, bets placed on this market will stand.
• If there’s a change to the scheduled number of races, bets placed on this market will stand.
• If all scheduled championship races are not completed, bets placed on this market will stand.
• If a driver or team doesn’t compete in all races, bets placed on this market will stand.
• If a driver or team is disqualified or retires from the championship, bets placed on this market will stand.
• If a driver transfers to another team during the championship, bets placed on this market will stand.
• Adjustments to settlement won’t be made for any changes or adjudications made by governing bodies after the event.

b. Race Winner

• Bets placed on this market will be settled on the official result of the race. 
  
• If two or more drivers are involved in a dead heat for first place, dead heat rules will apply.
• If there’s a change to the scheduled number of laps, bets placed on this market will stand. 
• If there’s a change to the scheduled course, bets placed on this market will stand.
• A driver is deemed to have participated in a race once they’ve taken any part in the formation lap.
  • If the selected driver takes no part in the formation lap, bets placed on that driver in this market will be void.
• Adjustments to settlement won’t be made for any changes or adjudication made by governing bodies after the event.

c. Pole Position

• Bets place don this market will be settled on the positions set during the final qualifying session.
  
  • Any subsequent adjustments to grid positions won’t count. 
• If there is a change to the scheduled number of laps, bets placed on this market will stand.
• If there’s a change to the scheduled course, bets placed on this market will stand.
• If a driver of team is disqualified or retires from qualifying, bets placed on this market will stand.
• If the selected driver takes no part in qualifying, bets on that driver in this market will be void.
• Adjustments to settlement won’t be made for any changes or adjudication made by governing bodies after the event.

d. A full list of rules for this sport is available at www.williamhill.com.

 

14. Rugby League/Union

a. Match Betting

• All bets will be settled on the result at the end of normal time.
  • Extra time or any means used to determine a result after normal time i.e., golden point will not count unless outright or to lift the trophy has been indicated, a qualifying price has been laid or your bet has been placed in the market.
• Handicap Betting – Bets are settled on the result once the handicap spread has been applied to the scores at the end of normal time.
  • Extra time or any means used to determine a result after normal time i.e., golden point will not count.
• If a match is abandoned or postponed to another day, all bets are void.

b. Divisional Betting

• Bets placed during the regular season will be settled at the end of the scheduled programme of matches.
• If the scheduled number of matches in the season are not completed for any reason, bets will be settled on the final standings as determined by the sports official governing body.
  • If no final standings are announced, all bets will be void.
• Bets intended for competitions that take place after the regular season has finished must clearly indicate the event intended.
• Where there is any doubt, unless a qualifying price determines the intention, bets will be settled on the regular season.

c. Other Markets

• If a match is abandoned, all bets are void unless a winning market has already been established.
• If a match is postponed to another day, bets are void.
• In bets involving total tries/points, penalty tries count.
• In try scorer betting, bets stand provided the player takes any part in the match.
  • Penalty tries do not count.
  • Extra time or any means used to determine a result after normal time i.e. golden point will not count.
• Season markets will be determined by the official standings immediately following the final match(es) of the season and any subsequent enquiries will not affect the settlement of bets.
• Tournament Betting - Bets will be settled using the official standings immediately following the final game of the tournament and will not be affected by any subsequent enquiries.

d. A full list of rules for this sport is available at www.williamhill.com.

 

15. Snooker

a. Tournament Outright Winner

• Bets will be settled on the official competition rules.

b. Individual Match Betting

• Bets will be settled on the official competition rules.
• In League matches, or any match which could end in a tie, if odds are offered on a tie, all bets will be settled on the final result.
  • If odds on a tie were not offered, all bets will be void.

c. Abandoned/Postponed matches

• In the event of a match in a knockout competition starting but not being completed, the player progressing to the next round will be deemed the winner.
• In a league match, bets will be settled on the official result.
• If a match is postponed, all bets will be void unless the match is re-scheduled to be played before the end of the following day.

d. A full list of rules for this sport is available at www.williamhill.com.

 

16. Speedway

• Outright Championship betting will be determined by the positions immediately following the final event of the competition and will not be altered by any subsequent enquiries.
  • Play-offs count.
• Outright bets on Grand Prix events will be settled on the official competition rules.
• In the event of a disqualification in an individual meeting, the podium presentation will count as the result and this will determine settlement.
• All of the scheduled heats must be completed for winning margin/correct score bets to stand.
• Rider Match bets are settled on the number of points gained in the meeting.
  • Each rider must come to the tapes once for bets to stand.
• If the four programmed riders do not go to the tapes in an individual heat, bets are void.
• If a team league/cup fixture is abandoned, outright bets will stand provided there is an official result.
  • Handicap bets will stand regardless of the number of heats that have taken place provided the winner of the handicap has already been established.
  • If the winner of the handicap has not been established bets will be made void.
• If an event is postponed, all bets are void.
• A full list of rules for this sport is available at www.williamhill.com.

 

17. Tennis

• Postponed/Abandoned Matches

  • In the event of a match in a knockout competition starting but not being completed, all markets where the result has not been determined will be void.
  • A player being disqualified before the end of the match will be treated as an incomplete match.
  • Any bets where a winning market has already been established will stand.
  • Bets placed on the outright winner of a tournament after the semi-final stage of a competition will be classified as match bets, and in the event of the match not taking place or starting but not being completed, bets will be void.
  • Where a match is postponed, or re-scheduled bets will stand provided the match is completed before the end of the competition.

• In the event of a change in the total number of sets played (for example, a match originally designated as 'best of 5 sets' reduced to 'best of 3 sets' because of inclement weather) match bets will stand but the following markets will be void.

  • Set betting
  • Game handicap betting
  • Total games
  • Number of sets
  • Both players to win a set

• In the event of any of the following circumstances occurring, all bets will stand.

  • A change of playing surface
  • A change of venue.
  • A change from indoor court to outdoor court or vice versa.

• If any player withdraws before the tournament begins or has no action after the bet is placed, bets placed on this player will be refunded and a Rule 4 deduction may be applied to all tournament winning bets.
• A full list of rules for this sport is available at www.williamhill.com.

 

18. UFC/MMA

• All bets are settled on the official result at the end of the fight and any subsequent alterations to the result will not affect bets.
• If an event is postponed, bets are void.
• If odds for a draw were not offered as part of the outright market on which a bet was placed, in the event of a draw, bets are void.
• In the event of a change to the number of rounds, ‘round by round’ betting and ‘to go the distance betting’ will be void but bets on the outright result will stand.
• A full list of rules for this sport is available at www.williamhill.com.

 

19. Winter Sports

• Bets will be settled on the podium presentation and will not be affected by any subsequent enquiries.
• The official results are published on www.fis-ski.com.
• With exception of events in the Olympics, World and European Championships, if an event is abandoned, postponed, cancelled, transferred to another venue or re-scheduled to another day, all bets will be void.
• Bets on the Olympics, World and European Championships will stand - provided the event is completed before the closing ceremony.
• Non-Participants: Stakes will be refunded on competitors/teams who take no further part in the event after a bet is placed, unless they have been eliminated by competition rules.
  • A Rule 4 deduction would apply to winning bets placed prior to the market be re-formed.
• In match bets, in the event of one of the opponents not participating, bets will be void.
  • If neither competitor/team finishes in an event with two or more runs, the number of runs will determine the winner.
  • If both non-finishers have completed the same number of runs, bets will be void.
• In the event of a disqualification or amended result, bets will be settled on the result at the time of podium presentation.
• A full list of rules for these sports are available at www.williamhill.com.

 

20. Special Events & Markets

a. General Rules

• The maximum amount that can be won on any special event bet is governed by the conditions detailed in our Fair Deal Rules under Maximum Winnings.
• Outright bets on special (non-sporting) events are subject to ante post conditions.
  • Please refer to Rule 7 in the General Betting Rules section of our Fair Deal Rules. 
• Bets can only be accepted on special (non-sporting) events on which we offer odds. 
• Unless otherwise stated prior to the bet being placed, bets on a specific event to occur will stand for a period of 12 months after the bet is placed.

b. Reality TV Shows

• Outright bets on TV reality shows or TV specials that are cancelled before an official winner is declared will be settled as a dead heat between the contestants that have not been eliminated.
  • Outright bets on contestants already eliminated will be treated as losing selections. 
• Any person that departs voluntarily or is expelled from the show will not be classified as being evicted for the purpose of next eviction betting.
• Where more than one person is evicted during the programme the first person to be evicted will count as the next eviction, regardless of the number of votes polled.
• In TV reality shows other contestants may be added at any time.
  • If they win the event then stakes on other contestants will be lost, even if the bets were placed prior to the winning contestant entering the show.
• In any other instance, William Hill Fair Deal Rules will apply.

c. White Christmas

• Settlement of bets will be determined by data supplied by British Weather Services.
  • They must verify that snow has fallen at the nominated location at any time during the 24 hours of the 25th December for bets to be winners.
• Single bets only are accepted.
  • Accumulative bets that are accepted will be settled as singles with the stake apportioned.
• Bets placed for locations not listed by us will be made void.

d. Christmas Number 1

• Settlement will be based on the last official Radio 1 pop chart to be released on or before the 25th December.
• Bets on performers/groups that do not release a record will be lost.
• Bets placed on an individual performer who combines with another performer(s) will only stand if the specific grouping is stipulated at the time the bet is placed.

e. Top Christmas TV Programme

• Bets will be settled on the average overnight figures released by BARB immediately after the 25th December.
• Any subsequent amendments to their figures will not count for betting purposes.
• BARB figures are the official standard for the broadcasting industry.

f. Film & Music Award Winners

• Only single bets are accepted and any selections from the same awards event combined in accumulative bets will be settled as singles with the stake divided.

g. Political Betting

• Single bets only are accepted.
• Bets on the General Election result will be based on the party that gains an overall majority.
  • The Speaker, if seeking re-election, will not count.
  • Odds will also be available for no overall majority.
  • Settlement will occur once the result of the General Election is declared.
• If the next general election is run under a significantly different electoral system then seat total bets, majority bets and constituency bets placed before the system changed will be void.
• If there is any doubt as to whether a bet is intended for the General Election result or the party to win the most seats, bets will be settled on the party to win the most seats.

h. A full list of rules for these markets are available at www.williamhill.com.

---

Back to top