Cheltenham 2022: Your One-Stop FAQ page
It's Cheltenham 2022 - and we're happy you're a part of the greatest show on turf!
We know you've got some questions. So we've gone ahead to answer the most common ones!
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- You can check our live updates about Cheltenham Festival 2022 here.
Q: I'm having problems logging in. What should I do?
A: Not to worry! Just click here and enter your email address or username, then click on 'Send password reset link' to receive a password reset link in your email inbox.
If you want to reopen your closed account instead, click 'Reopen Closed Account' and enter your username and password.
You can also watch our video here to guide you further.
Q: I need to verify my account. How do I do it?
A: The quickest and easiest way to verify your account is by clicking here.
Q: Are you paying Extra Places on this year's Cheltenham races?
A: Yes, we are! We've also enhanced our place terms on a number of races across this year's meeting:
- More places will be paid out at 1/5 odds on all Cheltenham Festival Handicap races.
- Applicable to all bets placed until the race's 'off'.
Also, we may offer additional Extra Place races each day, so watch out for these on our site.
NOTE: Minimum runners shall apply.
Q: How does Top Price Guarantee on Championship Races work?
A: This offer aims to match our competitor pricing from the big 6 competitors at all times for the win market on 4 Championship races.
This promo is applicable to bets placed on 'Win' only market and is available until the start of each Championship race listed below:
- March 15: 15:30 - The Champion Hurdle
- March 16: 15:30 - The Queen Mother Champion Chase
- March 17: 15:30 - The Stayers' Hurdle
- March 18: 15:30 - The Gold Cup
For the complete promo terms, click here.
Q: How does Best Odds Guarantee work?
A: Best Odds Guarantee (more commonly known as BOG) is our way of ensuring you get the best possible price for your bets.
To avail this promo, just place a bet in a BOG race and take the price available at the time.
If the Starting Price (SP) is a better price, then we’ll settle your bet at SP.
It's available 48 hours prior the day of the race until the off and only applies to the "Win" market only.
Need more information? Just click here.
Q: Are you offering Non Runner Money Back (NRMB)?
A: Yes, we're offering Non-Runner Money Back markets on all antepost bets on each Cheltenham 2022 races.
Qualifying bets will have 'Non-Runner Money Back' indicated in them.
NOTE: Only available until 11:59 of March 12 2022.
To learn more about this offer, just click here.
Q: For new players, do you have any sign-up offers available:
A: Yes, we have new player bonuses for sports which you can avail:
- H30 - sign up and bet £10.00 using any device and get two £15.00 free bets.
- N40 - sign up and bet £10.00 using a mobile or tablet device and get four £10.00 free bets.
- T50 - sign up and bet £10.00 using a mobile device and get two £20.00 free bets and £10.00 Casino bonus.
Q: What's Pick Your Places and Lengthen Your Odds? How do these markets work?
A: Pick Your Places allows you to back horses at different place terms and prices.
On the other hand, Lengthen Your Odds allows you to bet on a distance a specific horse will win by.
Click here for more details about these markets.
Q: Are there other promotions available during the Cheltenham week?
A: Yes, there are! Aside from the promos mentioned above. Check the links below for more details:
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Enhanced Odds - gives you the chance to take boosted prices. Check our Horse Racing page daily to find out.
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Flash Odds - gives you the chance to take boosted prices in a very limited time. Check our Horse Racing page midday to find out.
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Horse Racing Bet Boost - available once per day
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Q: What's Rule 4?
A: Rule 4 deduction is an industry-wide practice applied on a racing bet when a horse is withdrawn from the race.
When a horse withdraws, the remaining horses now each have a better chance of winning.
If there’s time, bookmakers will adjust the prices available so any new bets placed reflect this increased chance.
If we've captured your bet before the horse withdraws and your bet goes on to win, we need to adjust your returns.
Need an example on how it works? Just click here.
Q: What's a dead heat?
A: In horse racing, a dead heat is when 2 or more selections cannot be separated by the Judge, even after consulting the photo finish.
To calculate your returns, just divide your stake by the number of selections involved in the dead heat.
Need an example? Just click here.
Q: My horse hasn’t run/ran on a different race at the festival and it’s been settled as a loser. Why?
A: There's a different settlement rule for 'Antepost' and 'Non Runner Money Back (NRMB)' markets:
- For Antepost bets, it's a losing bet based on our Antepost Betting Rules. Some customers like to take this chance in exchange for Antepost prices, which are often higher than prices available nearer the time of the race.
- For Non Runner Money Back bets placed 48 hours before each race, it's void and the stake shall be refunded.
Q: Do you still pay First Past The Post?
A: Yes, we've again decided to pay this for UK and Irish horse race meetings.
However, be reminded that this isn't applicable to placed horses that were demoted.
Click here to learn more about our First Past The Post rules.
Q: What's William Hill Fair Play?
A: We'll make your horse a non-runner if any of these happens:
- Refuses to race whilst under orders
- Remains in the stalls after the off
- On other occasions where we feel there's been an injustice.
Check more about this here.
Q: Where can I check your general Horse Racing rules?
A: You can check these here.
Q: I have a free bet but I can't seem to find and use it. What should I do?
A: On mobile and desktop, your free bet will appear in your bet slip once you've added a selection to the bet slip.
On desktop, you can also see an overview of all of your free bets and bonus information (including the value of your free bet and the expiry time/date) by clicking on the 'Balance' icon and selecting the 'Free Bets/Bonuses' tab.
Need further guidance? Just click here.
Q: Why can't I 'Cash In My Bet'?
A: The Cash In My Bet (CIMB) function might not be available for a number of reasons. The most common ones are:
- Betting is suspended or unavailable on one (1) or more unsettled selection within a bet.
- Enhanced Odds, #YourOdds, Build #YourOdds, Super Odds and Flash Odds markets don't qualify for cash in.
- When there's an obvious pricing error (also known as palpable error).
- Accumulator bets (e.g if there's a selection which isn't available for cash in, the whole bet won't be available for cash in).
- Each way bets don't qualify for cash in.
- Cash in may be affected if your bet triggers a free bet promotion. See individual promotional terms for details.
- Cash In option is only available for selected betting markets. Click here for full details of available markets.
Q: I'm new to your site. How do I find my way around your Horse Racing page?
A: Just click here for your quick guide on navigating our Horse Racing section with ease.
Q: Where can I find all Cheltenham-related betting markets and races?
A: To discover all Cheltenham 2022 races, just click here.
Q: What bet types are available and how do I place these?
A: For horse race betting, the most common types of bets being placed are Win and Each Way betting.
However, you won't be limited to these two bet types as you can place different types of multiple bets as well!
Just click here to discover all bet types we accept and a guide on how to place these.
Q: Can I put a placepot for today's Cheltenham races?
A: Yes you may! To place your tote bet, just click here.
If you need more information about Placepot betting, click here.
Q: How do I watch races on WHTV?
A: Just place a bet of £1.00 or more on any qualifying race (UK, Irish and South African horse racing), then click on the yellow icon to watch the race.
Need more guidance? Just click here.
Q: Can I listen to William Hill Radio?
A: Definitely! It will broadcast news and updates about races during Cheltenham.
Find out more on how you can access it here.
Q: Do you have a list of horses which Balloted Out from their races?
A: Yes, there is. Click here for the complete list.
DISCLAIMER: We'll update the lists on this page at least 24 to 48 hours before each race.
Q: Do you have a daily results page which I can check after each race?
A: Yes, it's available here.
DISCLAIMER: We aim to update this page 10 to 15 minutes after each race.
Q: Is there a William Hill page where I can get the latest news about Cheltenham?
A: Yes, our News Team creates the latest news, opinion and features for this year's big event!
Just click here to find out their work.
Q: How long does it take to get my winnings?
A: Withdrawals by cards take 1 - 3 working days while bank transfers 3 - 5 working days.
Weekends aren't counted as working days.
Just click here for more information on your payment method's withdrawal timeframe.
Q: Is there any way I can get my withdrawal quicker?
A: Yes. there is. Just use a compatible Visa Direct card and your withdrawal will be credited within four (4) hours (but could be longer at times) - even on weekends or holidays!
Just a note though - you'll always need to withdraw to the card you deposited from.
If you're interested in using a Visa Direct payment method, click here for more information.
Q: I want to withdraw my winnings. Why are you asking for documents?
A: It's for security or Know Your Customer (KYC) reasons. Some of the common reasons are:
- You're withdrawing via a method different to your deposit method.
- You're making a large withdrawal.
- You might be using a payment method not belonging to yourself.
- Your account has been inactive for a period of time.
No need to worry - we'll just need some documents and we'll sort it out as fast as we can.
If you'll need more information, just click here.
Q: I've changed my mind and I want to reverse my withdrawal. Can I do it?
A: If you're a UK customer, unfortunately you're no longer allowed to reverse any withdrawal you've made. This is due to the guidance of the Gambling Commission as of 30th June 2020.
If you're a non-UK customer, you'll still be able to reverse your withdrawal request while it's showing as 'pending' (more details here).
However, note that since we’ve shortened our processing times to support Visa Direct, reverse withdrawal windows for all card withdrawals have also been reduced (more information here).