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Contact Us

The quickest and easiest way is to contact us via Live Chat.
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Forgot/Lost Login Details

Click 'Read more' to learn more about our forgot login process.
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Why has my bet not been settled?

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...
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Rules For All Sports Bets on William Hill Sportsbook

Click 'Read More' to find out about all rules for all Sports Bets.
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I want to withdraw my winnings. Why have I been asked for documents?

It's for security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can...
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Rugby Union: Rules

Click 'Read More' to find out about Rugby Union Rules.
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Rule 4 Deduction: Explained

Click 'Read more' to know more about Rule 4 deduction.
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Gaming - 'Buy-In' promotions

Click on Read more to find out how Buy in Bonus works...
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Country/Territory Restrictions - Is It Legal For Me To Bet?

For a list of countries for which we're unable to accept accounts or offer any of our products or services, just click 'Read more'.
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Your Free Bet: How to Find and Use It

Click 'Read More' to find out how you can check and use your free bet tokens.
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What bet types are available and how do I place them?

You can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...
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Safer Gambling: Overview

Please click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...
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What are Estimated Returns?

An estimated return is displayed on your bet slip and is a rough guide for the amount of winnings which will be paid out if your selection/s are winners. It's only a guide because it's based on your predictions winning and not on the actual results of the event...
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What's your bet acceptance policy for in-play events?

Although we make every effort to ensure all Live In-Play and Notifications displayed are correct, information (such as score and time of game) is intended to be used as a guide and we assume no liability in the event of any information being incorrect...
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Betslip FAQs

How do I sign up with a promo code? How do I use the new betslip? How do I find and use my free bet? How do I place a single bet? How do I place a multiple bet? How do I place a forecast or tricast? How do I place a free bet? How do I use Cash In My Bet? How are your prices displayed? How do I find my settled and open bets? What are the minimum and maximum amounts I can bet? How do I boost the odds? Bet types explained Rules for all sports bets on William Hill sportsbook Can I cancel a withdrawal? How do I change the debit card registered to my account? Error codes SLIP01-SLIP139, how can I place my bet?
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Visa Direct (faster withdrawals)

Click 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.
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Deposit Limits Explained

Learn more about our deposit limits by clicking below.
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Football Rules: General

Click 'Read More' to find out about all General Football rules.
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Debit Cards - FAQs

Debit Card gives you an easy, safe way to pay online. Debit Card also allows you to make effortless withdrawals from your William Hill account. What are the deposit, withdrawal limits and timescales for Debit Card? How do I deposit with Debit Card? How do I withdraw with Debit Card? Notes to consider What are the deposit, withdrawal limits and timescales for Debit Card? Deposit Withdrawal Min...
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How can I withdraw by Bank Transfer?

You can order bank transfer at your local branch, by telephone or via online banking. The cost of transfer service depends on your bank and may vary, please consult your bank on the charges. For all types of transfers, you'll also need to fill in a form provided by your local branch - don't forget to include your William Hill account number.
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Football Rules: Match Result / Match Betting Live

Match Result / '90 Minute' market Market description: Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2. 1. Bets are settled on the events that occur in normal time...
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Football: Settlement Guide

Here's a guide to help you with some of the common areas of confusion around football settlement.
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Why can't I always choose how I withdraw my funds?

You need to withdraw to the same payment method you used to deposit. If your deposit method doesn't allow a withdrawal back, then it's by bank transfer. If you've used more than one payment method, you'll need to withdraw to the method you've deposited most with, but there's a few more details you'll want to know ...
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How to Close your Account

Here's a quick guide to close your account
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How can I use PayPal to deposit and withdraw?

In order to deposit with PayPal you must have an active PayPal account with funds available on the account balance or a debit card linked to it.
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Football Rules: Postponed Matches

Click 'Read More' to find out our rules about postponed matches in Football.
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Football Rules: Abandoned Matches

Click 'Read More' to find out our rules about abandoned matches in Football.
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WH Promotions

Your favorite promotions are now in one page.
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How do I change the debit or credit card registered to my account?

If you've got the same card number with a new expiry date you only need to update the card expiry date. If you want to add a new card, or new card number you'll need to remove the card no longer in use and add the new one...
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General Sports Betting Rules

Click 'Read more' to know more about our General Sports Betting Rules.
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The Bonus Drop

The Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...
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Online Privacy Notice

Our Online Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full...
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Source of Funds

Understand how to upload source of funds documents and get more information about source of funds
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What happens if a market is suspended?

A betting market may be suspended when something of significance occurs, or is likely to occur, during an event. In the case of football, examples of this may (but won't always) be: A goal Possible red card Possible penalty 85 minutes of play being completed Price of one of the teams being shorter than 1/25000 Feed from our third party service providers failing, etc...
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What withdrawal options can I use?

Here are the available options you can choose from to make a withdrawal.
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Account Verification Guide

Click 'Read More' to find out how and why do you need to verify your account with us.
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How to take a screenshot on your device

How do you take a screenshot on your device
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How do I withdraw using a debit or credit card?

Click on the balance icon, then click 'Withdraw'. You can then withdraw back to the same card you deposited with. In most cases it take 1-3 working days to get back into your account. But if you've used Diners Club, you'll need to withdraw by bank transfer...
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How can I reverse a withdrawal?

Click 'Read More' to find out about our reverse withdrawal policies.
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Why can't I claim a gaming promotion?

If you’re not seeing an option to claim the offer or you’ve received an error message when you opted in to this offer, this is normally fixed by following these steps .......
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Lottery Betting - FAQs

Click 'Read More' to find out the Frequently Asked Questions about Lottery betting.
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