Frequently Asked Questions
Here's a guide to help you with some of the common areas of confusion around football settlement.
Read moreClick 'Read More' to find out about our Tennis Rules.
Read moreClick 'Read more' to learn more about our forgot login process.
Read moreClick 'Read More' to find out how and why do you need to verify your account with us.
Read moreUnderstand how to upload source of funds documents and get more information about source of funds
Read moreHere are the available options you can choose from to make a withdrawal.
Read moreClick below to know more about our deposit options
Read moreClick 'Read More' to find out how you can check and use your free bet tokens.
Read moreClick 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.
Read moreYou might have noticed that our betslip design has changed! In our new version, it now looks the same and works in the same way on desktop, mobile and app. Where is my betslip? How do I place a bet? How do I hide and reopen the betslip? How do I remove a selection from the betslip? How do I find and use my free bet? How do I find and use my Winnings Boosts? Q: Where is my betslip? A1: On desktop: the betslip is now in the bottom right corner: A2: On mobile/app: the betslip is still at the bottom: Back to top Q: How do I place a bet? 1...
Read moreClick 'Read More' to find out about 888's acquisition of William Hill.
Read moreClick 'Read more' to find out about Cricket: Pre-Match-Betting Rules.
Read moreClick 'Read More' to find out about Rugby Union Rules.
Read moreMatch Result / '90 Minute' market Market description: Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2. 1. Bets are settled on the events that occur in normal time...
Read moreIf you're using our Sportsbook, you might've noticed a few changes recently as we're gradually releasing our latest version. On our gaming products, you'll still see the old version for now...
Read moreHow do you take a screenshot on your device
Read moreWhat's a dead heat? Calculation Dead Heat in golf What's a dead heat? A dead heat happens when 2 or more competitors finish at exactly the same time or with exactly the same result. In horse and greyhound racing, a dead heat occurs when 2 or more runners cannot be separated by the Judge, even after consulting the photo finish...
Read moreFollowing the lockdown, The Gambling Commission (the gambling regulator of Great Britain) issued new guidance to all online operators to provide extra player protection by ensuring that we interact with you when you’ve been playing for an hour in a single session of play...
Read moreSet an automated reminder to appear during gaming activity, to help you track how long you've been playing. Session time reminders are compulsory for UK customers. To set one up or update your current one you need to be logged in, click on the balance icon then go to the 'Safer Gambling' section (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app)...
Read moreLearn more about our deposit limits by clicking below.
Read moreClick 'Read More' to choose and read our UK and International Terms and Conditions.
Read moreClick 'Read More' to find out about all General Football rules.
Read moreClick 'Read More' to find out about Motor Racing Rules.
Read moreThe Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...
Read moreIf the tools available aren't working effectively and you want to stop yourself from gambling completely, then total self-exclusion is available for a period of between 6 months and 5 years...
Read moreClick 'Read more' to know more about Rule 4 deduction.
Read moreWe’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please click 'Read more' and choose from the options at the top of the page..
Read moreWe've got a new feature for you: My Bets. It's now available on both the website and the app. What is the 'My Bets' feature? Where do I find the 'My Bets' feature? How does the 'Open' section work? How does the 'Settled' section work? How does Cashout work? What is the 'My Bets' feature? It enhances the old 'Open Bets' feature...
Read moreClick 'Read More' to find out about Snooker Rules.
Read moreClick 'Read More' to find out about League and Season Betting Football rules.
Read moreClick on 'Read more' for our Football eSports rules.
Read moreClick 'Read More' to find out our rules about postponed matches in Football.
Read moreClick 'Read More' to find out about our Best Odds Guaranteed promotion for UK customers.
Read moreTo access Results just scroll down to Extras at the bottom of All Sports menu in the left side of the screen and click on Results tab...
Read moreYou can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...
Read moreThe 'Safer Gambling' section of your account gives you access to a number of options to help you stay in control. You can find it by logging in, clicking on the balance icon and selecting 'Safer Gambling' (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app).
Read morePlease click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...
Read moreClick 'Read More' to find out about all General rules for UK and Irish Horse Racing.
Read moreAs part of our William Hill Fair Play policy, we provide a Minimum Bet Guarantee: William Hill guarantee to lay horses on win singles to win a minimum of £500 from 10am on the day of the race for UK and Irish horse racing This applies to bets placed online only...
Read moreSettlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...
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