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Contact Us

The quickest and easiest way is to contact us via Live Chat.
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Forgot/Lost Login Details

Click 'Read more' to learn more about our forgot login process.
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Why has my bet not been settled?

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...
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Rules For All Sports Bets on William Hill Sportsbook

Click 'Read More' to find out about all rules for all Sports Bets.
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I want to withdraw my winnings. Why have I been asked for documents?

It's for security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can...
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Rugby Union: Rules

Click 'Read More' to find out about Rugby Union Rules.
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Rule 4 Deduction: Explained

Click 'Read more' to know more about Rule 4 deduction.
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Gaming - 'Buy-In' promotions

Click on Read more to find out how Buy in Bonus works...
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Country/Territory Restrictions - Is It Legal For Me To Bet?

For a list of countries for which we're unable to accept accounts or offer any of our products or services, just click 'Read more'.
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Safer Gambling: Overview

Please click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...
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Your Free Bet: How to Find and Use It

Click 'Read More' to find out how you can check and use your free bet tokens.
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What's your bet acceptance policy for in-play events?

Although we make every effort to ensure all Live In-Play and Notifications displayed are correct, information (such as score and time of game) is intended to be used as a guide and we assume no liability in the event of any information being incorrect...
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Deposit Limits Explained

Learn more about our deposit limits by clicking below.
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What bet types are available and how do I place them?

You can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...
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What are Estimated Returns?

An estimated return is displayed on your bet slip and is a rough guide for the amount of winnings which will be paid out if your selection/s are winners. It's only a guide because it's based on your predictions winning and not on the actual results of the event...
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Lottery Betting - FAQs

Click 'Read More' to find out the Frequently Asked Questions about Lottery betting.
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How to Use our iOS App

How do I download the app? Why is there a forced upgrade to the new app version How do I login/ logout? How do I update my login Preferences? How do I use a free bet on Mobile? How do I find my settled and open bets? How do I use Cashout? Top Bets Widget How do I use Bet Search? How do I find my way round Horseracing? How do I find my way round Football? Performance Problems, how do I clear my cache? How do I download the app? To download our iOS app, click here ...
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Where Can I find Tote Betting?

Tote Betting can be found under Horses Racing, then click on Tote tab...
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Winnings Boost Explained

Winnings Boost increases the odds on your selection - the higher the price, the greater the boost! Check our promotions page to find out which ones are available. IMPORTANT: You cannot use Winnings Boost with Price Boost - Flash or Price Boost...
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Plus Card

Track and cashout your bets placed on shop terminals with Plus. New features include betting with and withdrawing online funds in shop. You can also transfer your winnings to your online account.
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Quick Navigation Tips

Click 'Read more' for your guide on how our new William Hill site works
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Visa Direct (faster withdrawals)

Click 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.
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Debit Cards - FAQs

Debit Card gives you an easy, safe way to pay online. Debit Card also allows you to make effortless withdrawals from your William Hill account. What are the deposit, withdrawal limits and timescales for Debit Card? How do I deposit with Debit Card? How do I withdraw with Debit Card? Notes to consider What are the deposit, withdrawal limits and timescales for Debit Card? Deposit Withdrawal Min...
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Betslip FAQs

How do I sign up with a promo code? How do I use the new betslip? How do I find and use my free bet? How do I place a single bet? How do I place a multiple bet? How do I place a forecast or tricast? How do I place a free bet? How do I use Cash In My Bet? How are your prices displayed? How do I find my settled and open bets? What are the minimum and maximum amounts I can bet? How do I boost the odds? Bet types explained Rules for all sports bets on William Hill sportsbook Can I cancel a withdrawal? How do I change the debit card registered to my account? Error codes SLIP01-SLIP139, how can I place my bet?
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Account Verification Guide

Click 'Read More' to find out how and why do you need to verify your account with us.
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How can I withdraw by Bank Transfer?

You can order bank transfer at your local branch, by telephone or via online banking. The cost of transfer service depends on your bank and may vary, please consult your bank on the charges. For all types of transfers, you'll also need to fill in a form provided by your local branch - don't forget to include your William Hill account number.
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Football Rules: General

Click 'Read More' to find out about all General Football rules.
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How to Close your Account

Here's a quick guide to close your account
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What happens if a market is suspended?

A betting market may be suspended when something of significance occurs, or is likely to occur, during an event. In the case of football, examples of this may (but won't always) be: A goal Possible red card Possible penalty 85 minutes of play being completed Price of one of the teams being shorter than 1/25000 Feed from our third party service providers failing, etc...
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How can I use PayPal to deposit and withdraw?

In order to deposit with PayPal you must have an active PayPal account with funds available on the account balance or a debit card linked to it.
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Football Rules: Match Result / Match Betting Live

Match Result / '90 Minute' market Market description: Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2. 1. Bets are settled on the events that occur in normal time...
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Online Privacy Notice

Our Online Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full...
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Football: Settlement Guide

Here's a guide to help you with some of the common areas of confusion around football settlement.
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What withdrawal options can I use?

Here are the available options you can choose from to make a withdrawal.
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Why can't I always choose how I withdraw my funds?

You need to withdraw to the same payment method you used to deposit. If your deposit method doesn't allow a withdrawal back, then it's by bank transfer. If you've used more than one payment method, you'll need to withdraw to the method you've deposited most with, but there's a few more details you'll want to know ...
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WH Promotions

Your favorite promotions are now in one page.
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Cookie Privacy Notice

Click 'Read More' to find out about our Cookie Privacy Notice.
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Football Rules: Postponed Matches

Click 'Read More' to find out our rules about postponed matches in Football.
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Football Rules: Abandoned Matches

Click 'Read More' to find out our rules about abandoned matches in Football.
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Source of Funds

Understand how to upload source of funds documents and get more information about source of funds
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How do I change the debit or credit card registered to my account?

If you've got the same card number with a new expiry date you only need to update the card expiry date. If you want to add a new card, or new card number you'll need to remove the card no longer in use and add the new one...
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General Sports Betting Rules

Click 'Read more' to know more about our General Sports Betting Rules.
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The Bonus Drop

The Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...
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What does RTP (Return To Player) mean?

RTP (or 'return to player') is another key way to understand how online slots games are different from each other and from other types of gambling. Read on to find out more...
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Gaming: What's a wagering requirement?

When you opt in to a gaming promotion it is likely that there is a Wagering Requirement that you must meet before being able to withdraw your bonus winnings. A Wagering Requirement requires you to wager a certain amount on the game(s) specified within the terms and conditions of the promotion before your Bonus Balance is transferred into your main balance...
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Why can't I claim a gaming promotion?

If you’re not seeing an option to claim the offer or you’ve received an error message when you opted in to this offer, this is normally fixed by following these steps .......
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How do I make a 'Quick Deposit'?

Here's how to use our quick deposit feature: NOTE: Ensure that you have a valid card linked to your account to access quick deposit. 1. Click on the 'Deposit' button at upper right corner...
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How to Clear your Browser Cache?

If you experience technical difficulties while using our site, we recommend clearing cookies and temporary internet files...
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How to take a screenshot on your device

How do you take a screenshot on your device
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How can I reverse a withdrawal?

Click 'Read More' to find out about our reverse withdrawal policies.
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888 Acquisition

Click 'Read More' to find out about 888's acquisition of William Hill.
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How do I use the new betslip?

You might have noticed that our betslip design has changed! In our new version, it now looks the same and works in the same way on desktop, mobile and app. Where is my betslip? How do I place a bet? How do I hide and reopen the betslip? How do I remove a selection from the betslip? How do I find and use my free bet? How do I find and use my Winnings Boosts? Q: Where is my betslip? A1: On desktop: the betslip is now in the bottom right corner: A2: On mobile/app: the betslip is still at the bottom: Back to top Q: How do I place a bet? 1...
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What's an each way bet and how do I place this?

What's an Each Way bet? How do I place an Each Way bet? Each Way multiples What's an Each Way bet? An Each Way bet consists of two (2) bets on the same selection - one for the winner of the event and the other for the selection to place...
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How do I withdraw using a debit or credit card?

Click on the balance icon, then click 'Withdraw'. You can then withdraw back to the same card you deposited with. In most cases it take 1-3 working days to get back into your account. But if you've used Diners Club, you'll need to withdraw by bank transfer...
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Game Fairness at William Hill

Click 'Read More' to find out about Game Fairness at William Hill.
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Cash Out

Click 'Read More' to find out about our Cash Out feature.
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Cricket: Pre-Match-Betting Rules

Click 'Read more' to find out about Cricket: Pre-Match-Betting Rules.
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International Customers (excluding UK, Jersey and Gibraltar): Terms & Conditions

Please click on 'Read more' for our full terms and conditions for our International Customers (excluding UK, Jersey and Gibraltar).
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How do I place a multiple bet?

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a multiple bet on the NEW version? How do I place a multiple bet on the OLD version? What's the minimum bet for multiples? How do I place a multiple bet on the old version? 1...
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Football Rules: Penalties/Cards

Click 'Read more' to find out about Football: Penalties/Cards rules.
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Bet Limits

Click 'Read More' to find out about how much you can bet with us.
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