Here's a guide to help you with some of the common areas of confusion around football settlement.

Click 'Read More' to find out about our Tennis Rules.

Click 'Read more' to learn more about our forgot login process.

Click 'Read More' to find out how and why do you need to verify your account with us.

Understand how to upload source of funds documents and get more information about source of funds

Here are the available options you can choose from to make a withdrawal.

Click below to know more about our deposit options

Click 'Read More' to find out how you can check and use your free bet tokens.

Click 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.

You might have noticed that our betslip design has changed! In our new version, it now looks the same and works in the same way on desktop, mobile and app.   Where is my betslip? How do I place a bet? How do I hide and reopen the betslip? How do I remove a selection from the betslip? How do I find and use my free bet? How do I find and use my Winnings Boosts? Q: Where is my betslip? A1:   On desktop:  the betslip is now in the bottom right corner:   A2:   On mobile/app: the betslip is still at the bottom:     Back to top Q:  How do I place a bet? 1...

Click 'Read More' to find out about 888's acquisition of William Hill.

Click 'Read more' to find out about Cricket: Pre-Match-Betting Rules.

Click 'Read More' to find out about Rugby Union Rules.

Match Result / '90 Minute' market Market description:  Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2.   1. Bets are settled on the events that occur in normal time...

If you're using our Sportsbook, you might've noticed a few changes recently as we're gradually releasing our latest version. On our gaming products, you'll still see the old version for now...

How do you take a screenshot on your device

What's a dead heat? Calculation Dead Heat in golf What's a dead heat? A dead heat happens when 2 or more competitors finish at exactly the same time or with exactly the same result. In horse and greyhound racing, a dead heat occurs when 2 or more runners cannot be separated by the Judge, even after consulting the photo finish...

Following the lockdown, The Gambling Commission (the gambling regulator of Great Britain) issued new guidance to all online operators to provide extra player protection by ensuring that we interact with you when you’ve been playing for an hour in a single session of play...

Set an automated reminder to appear during gaming activity, to help you track how long you've been playing. Session time reminders are compulsory for UK customers. To set one up or update your current one you need to be logged in, click on the balance icon then go to the 'Safer Gambling' section (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app)...

Learn more about our deposit limits by clicking below.

Click 'Read More' to choose and read our UK and International Terms and Conditions.

Click 'Read More' to find out about all General Football rules.

Click 'Read More' to find out about Motor Racing Rules.

The Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...

If the tools available aren't working effectively and you want to stop yourself from gambling completely, then total self-exclusion is available for a period of between 6 months and 5 years... 

Click 'Read more' to know more about Rule 4 deduction.

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please click 'Read more' and choose from the options at the top of the page..

We've got a new feature for you: My Bets. It's now available on both the website and the app.   What is the 'My Bets' feature? Where do I find the 'My Bets' feature? How does the 'Open' section work? How does the 'Settled' section work? How does Cashout work? What is the 'My Bets' feature? It enhances the old 'Open Bets' feature...

Click 'Read More' to find out about Snooker Rules.

Click 'Read More' to find out about League and Season Betting Football rules.

Click on 'Read more' for our Football eSports rules.

Click 'Read More' to find out our rules about postponed matches in Football.

Click 'Read More' to find out about our Best Odds Guaranteed promotion for UK customers.

To access Results just scroll down to Extras at the bottom of  All Sports menu in the left side of the screen and click on Results tab...

You can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...

The 'Safer Gambling' section of your account gives you access to a number of options to help you stay in control. You can find it by logging in, clicking on the balance icon and selecting 'Safer Gambling' (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app).

Please click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...

Click 'Read More' to find out about all General rules for UK and Irish Horse Racing.

As part of our William Hill Fair Play policy, we provide a Minimum Bet Guarantee: William Hill guarantee to lay horses on win singles to win a minimum of £500 from 10am on the day of the race for UK and Irish horse racing This applies to bets placed online only...

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...

Click 'Read More' to find out about Basketball Rules.

Once you have selected 'Football' from the 'Popular' sports menu tab from the sports menu in the left side of the home page, the buttons within that tab will offer you different ways to find your bet...

It's for security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can...

To make a deposit or withdrawal with CashDirect you need to have an active William Hill online account in Pounds Sterling and purchase a CashDirect voucher ( a unique 19 digit number) from one of our shops...

There are a few errors that can happen when you trying to log in. Click here to check further.

Click 'Read More' to find out about all rules for all Sports Bets.

Please click on 'Read more' for our full terms and conditions for our International Customers (excluding UK, Jersey and Gibraltar).

Click on Read more to find out how Buy in Bonus works...

When you opt in to a gaming promotion it is likely that there is a Wagering Requirement that you must meet before being able to withdraw your bonus winnings. A Wagering Requirement requires you to wager a certain amount on the game(s) specified within the terms and conditions of the promotion before your Bonus Balance is transferred into your main balance...

Click 'Read More' to find out about Tote Pool Betting Rules.

Click 'Read More' to find out about Lottery Betting Rules.

Click 'Read More' to find out about Motorbikes Rules.

Bet Builder is a new feature available for selected football matches. Click 'Read more' for more information.

Click 'Read More' to find out about our Cookie Privacy Notice.

A quick guide you in helping you withdraw your funds successfully. How to Make a Withdrawal? Click here  to check the processing time, withdrawal fees and withdrawal methods you can use for your account...

Although we make every effort to ensure all Live In-Play and Notifications displayed are correct, information (such as score and time of game) is intended to be used as a guide and we assume no liability in the event of any information being incorrect...

What's an Each Way bet? How do I place an Each Way bet? Each Way multiples What's an Each Way bet? An Each Way bet consists of two (2) bets on the same selection - one for the winner of the event and the other for the selection to place...

How do I sign up with a promo code? How do I use the new betslip? How do I find and use my free bet? How do I place a single bet? How do I place a multiple bet? How do I place a forecast or tricast? How do I place a free bet? How do I use Cash In My Bet? How are your prices displayed? How do I find my settled and open bets? What are the minimum and maximum amounts I can bet? How do I boost the odds? Bet types explained Rules for all sports bets on William Hill sportsbook Can I cancel a withdrawal? How do I change the debit card registered to my account? Error codes SLIP01-SLIP139, how can I place my bet?

Our Online Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full...

Click 'Read More' to find out the Frequently Asked Questions about Lottery betting.

How do I download the app? Why is there a forced upgrade to the new app version How do I login/ logout? How do I update my login Preferences? How do I use a free bet on Mobile? How do I find my settled and open bets? How do I use Cashout? Top Bets Widget How do I use Bet Search? How do I find my way round Horseracing? How do I find my way round Football? Performance Problems, how do I clear my cache? How do I download the app? To download our iOS app, click here ...

Tote Betting can be found under Horses Racing, then click on Tote tab...

Click 'Read more' for your guide on how our new William Hill site works

For a list of countries for which we're unable to accept accounts or offer any of our products or services, just click 'Read more'.

Click 'Read More' to find out how you can use MuchBetter to deposit and withdraw funds.

  An estimated return is displayed on your bet slip and is a rough guide for the amount of winnings which will be paid out if your selection/s are winners. It's only a guide because it's based on your predictions winning and not on the actual results of the event...

If you've got the same card number with a new expiry date you only need to update the card expiry date.  If you want to add a new card, or new card number you'll need to remove the card no longer in use and add the new one...

You need to withdraw to the same payment method you used to deposit. If your deposit method doesn't allow a withdrawal back, then it's by bank transfer. If you've used more than one payment method, you'll need to withdraw to the method you've deposited most with, but there's a few more details you'll want to know ...

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a multiple bet on the NEW version? How do I place a multiple bet on the OLD version? What's the minimum bet for multiples? How do I place a multiple bet on the old version? 1...

Click 'Read More' to find out about Boxing Rules.

  William Hill needs your consent to collect your payment card details securely.   Here are some things you need to know:   How long will you store my card details? A: Your card will remain stored for transactional purposes, unless you decide to remove it...

We know golf has many unique terms that can be confusing. We've put together some basic information you'll need to know and understand to make your golf betting experience enjoyable.

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a single bet on the NEW version? How do I place a single bet on the OLD version? How do I place a single bet on the old version? Step  1:  Add your selection to the betslip by clicking on the odds, which will then change to a dark blue colour...

Click 'Read More' to find out about our reverse withdrawal policies.

Click 'Read More' to find out about Virtual Rules.

Click 'Read More' to find out about how much you can bet with us.

Each Way Market Description Predict a horse to win and/or be placed in a given race. Placed means to come first, second, third or fourth depending upon the type of race and number of runners. Bets are accepted for horse race meetings held under the rules of the British Horseracing Authority (BHA) and Horse Racing Ireland (HRI) and are settled on the official result...

If you experience technical difficulties while using our site, we recommend clearing cookies and temporary internet files...

Click on the balance icon, then click 'Withdraw'. You can then withdraw back to the same card you deposited with. In most cases it take 1-3 working days to get back into your account.  But if you've used Diners Club, you'll need to withdraw by bank transfer...

Click 'Read More' to find out about our UK & Irish Horse Racing: Antepost Prices Rules.

Click 'Read More' to find out about our Account Inactivity policy.

Please click 'Read more' and choose from the options at the top of the page...

Minimum withdrawal limits for Visa and Mastercards ( Debit or Credit) cards is £5.00, E Wallets is £5.00 if you can withdraw to the payment method, if withdrawal is processed by Bank Transfer the limit is £25….

We know that our Promotional Terms and Conditions contain jargon that you may or may not be familiar with (these are the ones we usually bold so they stand out). If you're not entirely sure what they mean, or simply want some clarification, you can find an explanation for Gaming and Sports promotions terminology below...

Click 'Read More' to find out about Bonus and Consolation Bets Rules.

In order to deposit with EcoPayz you must have an active EcoPayz account, if you don't have one you can register through William Hill by clicking on Deposit link. Select EcoPayz as your deposit option, then click on the link to sign up for EcoPayz account...

To calculate an estimate of your potential winnings: pick the number of selections in your bet; enter the price either as decimals or fractions e.g. 3.5 or 5/2; if your bet was Each Way (E/W), choose the place terms e...

  Here's how to use our quick deposit feature:   NOTE: Ensure that you have a valid card linked to your account to access quick deposit.   1. Click on the 'Deposit' button at upper right corner...

Click 'Read More' to find out about our UK & Irish Greyhounds Racing: General Rules.

Click 'Read More' to find out about our rules about non-runners.

Click 'Read more' to know more about our General Sports Betting Rules.

A related contingency occurs when one part of the bet affects the outcome of the rest of the bet. e.g. A double bet for Team A to win 2-0 and Team A to win the match. If Team A win 2-0 then they also win the match...

Click 'Read more' to check the FAQs regarding UK telebetting service closure.

Fast Bank Transfer allows you to deposit funds into your account at a lower cost than a regular international wire transfer, often free and always secure.Transfers are made to a bank account local to you and credited to your William Hill account very quickly...

Click 'Read More' to find out our rules about abandoned matches in Football.

We're giving you ONE Winnings Boost to use on horse racing or greyhounds singles every day, up to £20 win (£20 each way)!

Enjoy increased place terms on several high-profile races each month...

To make a deposit using your debit or credit card click on the 'Deposit' button. This will open the deposit window, where you can select 'Debit Card' or 'Credit Card' as your payment option. Fill in the details and click 'Deposit'...

Click 'Read More' to find out about our WHTV Streaming Service.

At present we offer our customers the option to bet in the following currencies : Canadian Dollar, Swiss Franc, Danish Krone, Pound Sterling, Hong Kong Dollar, Japanese Yen, Singapore Dollar, US Dollar, Euro...

Click on Read more to find out about percentage back offers...

How do I download the app? How do I login/logout? How do I update my login Preferences? How do I redeem a free bet on Mobile? How do I find my settled and open bets? How do I use Cash Out? How do I use Bet Search? How do I find my way round Horse Racing? How do I find my way round Football? How do I download the app? To download our Android app, click here...

All you need to know about our betting shops (information, services, shop locator, opening hours, etc.) are all here.

Handicap betting is a method of making a one-sided event become more attractive for betting purposes by giving one of the competitors a points head-start. This can either be a whole number of points or a half number...

In the 'My Account' section you can change your account password, update your address/telephone number/email address/time zone, and update your marketing preferences...

If you frequent our Gaming sites you will come across Stake and Get promotions. Click on Read more to find out how it works...

Click 'Read More' to find out about Baseball Rules.

If you experience technical problems whilst playing games, please try the following: Log out of your account and log back in again...

If you have experienced a slip error code when trying to place your bet, it means that there has been a problem adding your selections to the bet slip and processing the bet. The reasons for this could be anything from the market has changed whilst you have been choosing selections to the servers are having difficulty communicating or even a market suspension...

Click 'Read More' to find out about Special Event Betting Rules.

Click 'Read More' to find out about Pro Racecard, Place Markets, Money Back Markets and Betting Without market rules.

The UK betting tax rules allow William Hill to offer tax free betting to customers. Each customer should still check whether they need to declare tax as part of income tax rules within their own country.

We do all that we can to avoid errors but on occasion an obvious error (known as a "palpable error") may occur. Palpable errors may include, but are not limited to, omissions in respect of the announcing, publishing or marking of prices, handicaps, place terms, runners or results that occur despite our every effort to ensure total accuracy...

You'll need an ARN to track or query a card withdrawal with your bank. Wait at least 5 working days since your withdrawal was issued, then contact us making sure to have the amount/date and card details to hand (we'll need them to provide your ARN) ...

To change your password: login using your current password, and click on the balance icon. If you're on the new website click on 'My Account' and then 'Login & Security Settings', if you're on the app click 'Change Password' or if you're on a gaming site, click 'Preferences'...

There is no place within the William Hill App to switch on/off Push Notifications. This must be done within your phones general settings. A step by step guide of how to turn off these messages is below: iOS Android iOS...

Click 'Read More' to find out about Game Fairness at William Hill.

Click 'Read More' to find out about Stewards Enquiry and First Past the Post rules for UK and Irish Horse Racing.

Your Username cannot be changed.  Please choose a Username you are happy with and can remember...

Enhanced odds markets are ordinary prices made bigger and better. Just look out for the yellow logo...

RTP (or 'return to player') is another key way to understand how online slots games are different from each other and from other types of gambling. Read on to find out more...

NRMB stands for Non Runner Money Back. Non Runner Money Back applies in these instances: Your selection doesn't run in the selected race on which you've placed your bet, your stake will be returned to your account...

PayPal One Touch is a new function that allows you to be kept "logged in" into your account. How do I activate PayPal One Touch? How does One Touch work? How do I deactivate PayPal One Touch?   How do I activate PayPal One Touch? To activate One Touch log into your PayPal account and select " Stay logged in for faster purchases"...

If your IP address has been blocked here are a few things you can check... We suggest doing an IP trace (if you are unsure what your current IP is, please go to ( http://whatismyipaddress.com ), and then verify which country your connection is being routed to by using Maxmind ( http://www...

You can set your preference by using the 'Odds Format' menu in the right top corner of Home page or by using 'Price Format' in  'Extras' menu located underneath All Sports menu in the left side of the page...

We want to make sure you're always the first to get the best offers and information from us, so you might hear from us from time to time. So, make sure you have the right settings on your internet browser, so you don't miss anything...

A placepot bet requires you to pick at least one selection to place in all of the first 6 races at a particular meeting. If one or more of your selections fails to place, the bet will be a loser. Placepot betting is available from the 'Tote' tab of the Horse Racing page...

Flash Odds are hugely enhanced prices available for a limited time, which means that if you’re not quick enough, they could be gone in a flash. They're available each week on the biggest events on the sporting calendar...

A free bet token cannot be partially redeemed. To take full advantage of your free bet you must place a bet for the full amount...

All games at William Hill (except Live Casino and Sports betting) use a Random Number Generator (RNG) to determine the outcomes of game rounds. Each game has its software and RNG tested and certified by an external, independent company, to ensure that the game is built and designed to work as specified by the developer...

Click 'Read More' to find out about Betting TV service rules.

Our Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill, we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full.

There's a few errors that can happen when you're withdrawing.  If you see WTD01 - the withdraw amount is higher than available balance. If you've received errors WTD02, WTD03 or WTD05 withdrawal will be processed via Bank Transfer, for codes WTD04, WTD06 get in touch with us and we'll do our best to help ...

Click 'Read More' to find out about Non-US Ice Hockey Rules.

Information regarding employment and career opportunites is regularly updated on our recruitment website  

The William Hill Affiliate Programme is a unique opportunity to become a revenue partner with one of the world's leading gaming organisations. We’ve been working hard to bring you an exciting and competitive Affiliates Program – one of the best betting and gambling affiliate programs around...

Click 'Read More' to find out about International Horse Racing Rules.

Click 'Read More' to find out about US Ice Hockey Rules.

The minimum and maximum amounts displayed when you are on the 'Deposit' page are specific to your account. If  'N/A' is displayed, this means you are unable to make a deposit using your registered payment method for one of the reasons below: You have already reached your deposit limit ...

When you access our Casino and choose to Buy Chips you are given an exchange rate for that day. You will be paid the same rate for your Buy Chips (entering the Casino) and Cash In (exiting the Casino)...

Click 'Read More' to find out about Hockey Rules.

Click 'Read More' to find out about American Football Rules.

Click 'Read More' to find out about Ryder Cup rules.

Click 'Read More' to find out about NBA-specific basketball rules.

Click 'Read More' to find out about Olympic Games Rules.

Set a complex password or passphrase that you can easily remember, never write it down or share it not even with us. Don't use a dictionary word and use a combination of letters and numbers...

We offer you a choice of three channels, as well as podcasts!   Horse Racing Radio Offers live commentaries and expert opinion on all UK horse racing. On-air live 10 minutes before the first race until the last of the day...

For Diners Club you withdraw by bank transfer, and if you're using non-UK cards, you'll also need to withdraw by bank transfer.  Also, double check that you don't need to provide any documents before your withdrawal is processed ...

We want to offer you the best experience so we've made it easier than ever for you to find the bet you want with our Search facility located in the left side of the screen. Enter a word or phrase, click Search and matching betting events and selections will be displayed with a link to the event...

Although William Hill Online is part of William Hill PLC we operate independently from our Licensed Betting Offices...

Click 'Read More' to find out about Speedway Rules.

• How do I play at William Hill Casino?
• Connectivity Issues
• Do I have to download the software every time I play?
• How do I open an account?
• What should I do if I have forgotten my username/password?
• What sort of games can I play online at William Hill Casino?
• What is the auto-spin feature in the Slots?
• What are Multi Player and Private Group Tables?
• Can I chat with other players?
• How is the outcome of the game decided?
• How do I uninstall casino software?

It's important that you get to check your balance every now and then to know your next bet. Here's a guide how...

Win: Select a runner to finish first. Place: Select a runner to finish first or second. Show: Select a runner to finish first, second or third. Exacta: Select two runners to finish first and second in the correct order...

Click 'Read More' to find out about Handball Rules.

Click 'Read More' to find out about Australian Football Rules.

Here's your quick guide on navigating our Horse Racing section with ease.

Click 'Read More' to find out about Bandy Rules.

Click 'Read More' to find out about our Casino glossary of betting terms.

William Hill offer a free audio podcast service covering horse racing, greyhounds and football. A podcast is a media file distributed over the Internet ready for playback on portable media players and personal computers...

Click 'Read More' to find out about Swimming Rules.

Collusion is cheating. It is seen when two or more players signal their card holdings, creating a partnership to cheat against other players at the same table. Our sophisticated software detects collusive behaviour 24 hours a day...

Click 'Read More' to find out about Gaelic Football Rules.

If you go to the 'TV/Specials' section on the site you will find various special bet options (e.g. Christmas No.1, I am a celebrity, X Factor).   Click here to see the latest special bets we have on offer...

• I've forgotten my login details - what should I do?
• Can I play several tables at the same time?
• What if I get disconnected during a game?
• Where can I get more information on the games offered?
• What devices can I experience Live Casino on?
• Can I play Three Card Poker?
• What additonal features are available when playing Live Blackjack?
• Can I save my favourite bets?

Click 'Read More' to find out about Indycar Racing Rules.

Error Handling If there is any error in the game, gambling system or game procedure, the game round will be temporarily paused while the dealer notifies the shift manager. You and other players will be notified via Chat, or by an on-screen pop-up message, that the issue is being investigated...

Here's a list of common betting abbreviations you'll need to know.

In order to access our Football Inplay Scoreboard click on the In-Play tab then select Football In-Play from All Sports In-Play menu at the top of the screen, then click on the match. When the scoreboard is loaded you will see the picture of the pitch...

Click 'Read More' to find out about UK & Irish Horse Racing: Race Winners Markets rules.

Click 'Read More' to find out about our UK & Irish Horse Racing: Antepost Championship Markets Rules.

Click 'Read More' to find out about Floorball Rules.

Click 'Read More' to find out about Rallying Rules.

Click 'Read More' to find out about Futsal Rules.

The seed of a random number generator is the initial point from which a sequence of randomly generated numbers starts. To ensure that a sequence of numbers will not repeat itself if we restart the gaming server, the seed is calculated using as many external factors as possible (e...

Unfortunately we are unable to accept your deposit if your bank card starts with any of  below listed BINs  due to some banks not allowing gambling transactions for Japanese residents...

Click 'Read More' to find out about Cycling Rules.

A betting market may be suspended when something of significance occurs, or is likely to occur, during an event. In the case of football, examples of this may (but won't always) be: A goal Possible red card Possible penalty 85 minutes of play being completed Price of one of the teams being shorter than 1/25000 Feed from our third party service providers failing, etc...

• Half Betting / Half Betting Live
• Half Both Teams to Score / Half Both Teams to Score Live
• Half Correct Score / Half Correct Score Live
• Half Double Chance
• Half Goals Odd/Even / Half Goals Odd/Even Live
• Half Number of Goals Live
• Half Over/Under Goals / Half Over/Under Goals Live
• Half Team Goals
• Half Team Over/Under Goals / Half Team Over/Under Goals Live
• Half Teams to Score
• Half Time Correct Score
• Half Total Goals
• Half of First Team Goal / Half of First Team Goal Live
• Half with Most Goals Live
• Highest Scoring Half
• Second Half First Goal
• Team Highest Scoring Half
• Team to Score in Half
• To Score in Both Halves / To Score in Both Halves Live
• Win Both Halves
• Win Either Half

We use the currency calculations set out in the table below to calculate the maximum returns for games and Vegas games. For example: If your Account is registered in Canadian Dollars (CAD) and the Game or Vegas game you are playing states that, at maximum stake, the maximum return achievable per spin is £250,000 GBP, then, using the following table to calculate your maximum return in Canadian Dollars, it works out as 500,000 CAD...